Casap

Chargebacks impact everyone, but issuers and merchants often operate in silos. It’s time to change that. Our CEO Shanthi Shanmugam joined The Payments Strategy Show to unpack how disputes are breaking down trust across the payments ecosystem and what’s possible when issuers and merchants work together. 🎧 In this episode: 💡 What merchants wish issuers knew about chargebacks 💡 How better data sharing could reduce losses on both sides 💡 Why solving for consumer experience also helps merchants, and vice versa Whether you’re building workflows or rethinking strategy, this one’s worth your time. Listen here: https://lnkd.in/dj7G7GJq

In just a couple of weeks, the Casap team will touch down in Las Vegas for Money20/20. You’ll have a few chances to catch us: from raising a glass to the women shaping fintech to on-stage discussing rethinking the customer experience with AI. ✨Our CEO, Shanthi Shanmugam, will be on a panel with leaders from Andreessen Horowitz, Shopify, and Method sharing how intelligent automation is helping financial institutions fight fraud and build trust. ✨We’re also proud to team up with Fintech Is Femme to co-host “A Toast to Women in Fintech: Fintech for Good”, where Shanthi will join leaders from Stripe and goodfin for a roundtable on innovation and impact. Headed to Vegas? Shanthi and Tim Bulens, M. Ed. will be there all week, we’d love to connect.

Our CEO Shanthi Shanmugam joined CU Broadcast recently to talk about the rising wave of first-party fraud and what it really means for credit unions. A few highlights: 🔹 First-party fraud is now the top fraud vector globally. 🔹 Trust is the true currency of fintech. 🔹 Automation can help institutions show up for honest members, without losing money to fraud. 🎧 Worth a listen for anyone rethinking how to balance fraud prevention and member experience.

Casap will be at the West Coast’s biggest credit union event next week! Tim Bulens, M. Ed. and Blake Layton will be on the ground, sharing how dispute automation can help your team protect members and cut fraud. If you’re attending GoWest Credit Union Association's MAXX Conference, stop by Booth #22 to see how other credit unions are turning disputes into moments of trust.

40% of Americans filed disputes last holiday season on purchases they actually made. That’s first-party fraud. Right now, the dispute process is easy for fraudsters to abuse. But it’s also painful for honest people: 🕛 30 minutes on the phone to start a dispute case 🕓 10 days waiting for provisional credit 🕗 90 days to fully resolve No one wins: not the financial institution, not the consumer, not the merchant. At Casap, our AI agents cut through the noise and resolve disputes with speed, accuracy, and trust. 🎥 Here’s more from our CEO Shanthi Shanmugam's conversation with Jason Shuman at Primary Venture Partners: https://lnkd.in/diMEnw_P

A year ago, Casap was named one of the top 7 fintech startups at Money20/20. This year, we’re back and on-stage. I’ll be speaking with an incredible group of leaders: 🔹 Jose Bethancourt, CEO of Method Financial 🔹 Marc Andrusko, Partner at Andreessen Horowitz 🔹 Rohit Mishra, Product Director at Shopify We’ll be talking about how to create magical customer experiences in financial services. For me, that means more than delight. It’s about giving people financial peace of mind and building trust where it matters most. ✨ If you’ll be at Money20/20, come find me or shoot me a note. Would love to connect with other builders, innovators, and operators pushing the industry forward.

Big news from the America's Credit Unions' Councils Conference: Casap received the People’s Choice Award 🎉 What makes this recognition so meaningful is that it came directly from credit union leaders and operators, the people who know better than anyone how challenging disputes and fraud can be. The award reinforces why we exist: to support banks and credit unions in cutting fraud, resolving disputes quickly, and building deeper trust with consumers. Thank you to the credit union community for this recognition. We’re excited to keep building alongside you.

Few things erode consumer trust faster than a dispute. On a recent episode of the Finovate podcast, our CEO Shanthi Shanmugam shares how Casap is helping financial institutions flip that dynamic. Here’s what you’ll hear in the episode: 🔹 Why a negative dispute experience is the #1 reason consumers leave their bank or credit union 🔹 How first-party fraud became the leading global fraud vector, costing FIs $100B annually 🔹 How AI agents can help resolve disputes instantly for honest consumers without losing money to fraud 🎧 Listen here: https://lnkd.in/gjEgcbUg

Fraud isn’t just about stolen credentials anymore. Increasingly, it’s also about consumers being manipulated into “authorized” fraud and financial institutions being left to sort out the mess. At FinovateFall, our CEO Shanthi Shanmugam shared how we’re building Casap to ask the questions the best investigators would ask, at the scale needed to counter today’s fraud. Here’s the full piece from Fintech Nexus: https://lnkd.in/gVNWBu2F