Community Health Plan of Washington

“I have the audacity to believe that peoples everywhere can have three meals a day for their bodies, education and culture for their minds, and dignity, equality and freedom for their spirits.” —Rev. Dr. Martin Luther King Jr., Nobel Peace Prize Acceptance Speech, December 1964 Today, CHPW offices are closed in recognition of Martin Luther King Jr. Day. We take this moment to honor Rev. Dr. Martin Luther King Jr.’s profound impact and the community-focused vision he advanced. His words remind us that our well-being is intertwined and inspire us to champion communities where every person can not only meet their needs, but also thrive. Continuing to uplift communities grounded in care, understanding, and shared purpose guides our work toward a future where everyone has an opportunity to access the care and support they need to live their healthiest lives. Image credit: National Portrait Gallery, Smithsonian Institution; Martin Luther King Jr. photographed by Jack Lewis Hiller (1960)

As we reflect on 2025, the milestones CHPW achieved stand out as powerful examples of our team's commitment to innovative initiatives that improve the health of our members and communities across Washington. One of these milestones was the Foundation for Health Care Quality and the Bree Collaborative presenting Community Health Plan of Washington with the 2025 Mountain Climber Award for Excellence in Health Equity for CHPW’s equity-driven approach to improving diabetes care. The Mountain Climber award is given for exemplary implementation efforts that focus on the Bree pillars of transformation. A multidisciplinary team from CHPW’s Quality, Care Management, and regional care teams implemented innovative strategies like at-home A1c testing, regional community outreach, and Community Health Center partnerships to address disparities across geography, race/ethnicity, and language. “We’re honored to receive the Bree Collaborative Mountain Climber Award for Diabetes Care. This award recognizes our team’s dedication to supporting our members with culturally appropriate education and dedicated resources, affirming that we’re meeting them where they are with high-quality, equitable care,” said Edie Shreckengast, Health Coach in Care Management, who is part of the Diabetes Care Program, and accepted the award on behalf of the team. Building on the momentum from receiving the Foundation for Health Care Quality and the Bree Collaborative’s Trailblazer Award for our Diabetes Care Program in 2024, this year’s Mountain Climber Award further affirms CHPW’s unwavering commitment to improving health outcomes for all Washingtonians through innovative, whole-person care. Read about this and more at aboutus.chpw.org/our-work. From left: Colleen Haller, MPH (CHPW Senior Director of Quality and Population Health), Edie Shreckengast (CHPW Health Coach), Dr. LuAnn Chen (CHPW Senior Medical Director), and Karie Nicholas (Foundation for Health Care Quality)

Did you know that nearly 61 million Americans call rural communities home? Today, on National Rural Health Day, we're celebrating the Power of Rural and the people, providers, and partners who make rural America thrive. Since 2011, the National Organization of State Offices of Rural Health (NOSORH) has dedicated the third Thursday of November to honoring the resilience and the dedication of rural health care professionals to meet rural health needs. Rural communities across Washington face unique health care challenges and while distance is just one of those barriers, we’re grateful to partner with local providers and support programs that expand access to essential services, strengthen care coordination, and bring health resources closer to home. While access to health care continues to face significant cuts, through the power of rural and the power of community, we can ensure every Washingtonian has the opportunity to live their healthiest life. Learn more about #NationalRuralHealthDay at powerofrural.org.

Join CHPW, a not-for-profit health plan, and help serve our local Washington communities and bring together people and resources to help our members live their healthiest lives. We're hiring a Regional Field Case Manager! • Regional Field Case Manager I - North Sound: Join our Care Management team and make a meaningful impact in your community. This field-based role supports CHPW members with complex medical, behavioral, and social needs through direct care coordination, advocacy, and in-person support. You'll work closely with providers, community partners, and internal teams to ensure members receive the care and resources they need. Ideal candidates are licensed professionals (RN, LSWAA, LMHC, LMFT, etc.) with at least three years of clinical experience, strong knowledge of community resources, and a passion for serving diverse populations. Managed care experience and bilingual skills are a plus. Must reside in the assigned region and be comfortable traveling 50% of the time. Ready to make a difference? Apply now and help us bring care to where it’s needed most. Read more about the qualifications and responsibilities for this role and others at mychpw.info/careers.

Join CHPW, a not-for-profit health plan, and help serve our local Washington communities and bring together people and resources to help our members live their healthiest lives. We're hiring a Case Manager! • Case Manager I (RN) - Patient Review and Coordination (PRC) Program: We’re looking for a compassionate and experienced Case Manager I (RN) to join our Patient Review and Coordination (PRC) Program. In this role, you’ll provide telephonic case management to members with acute, chronic, or complex health care needs, helping them navigate care systems and improve their quality of life. You’ll assess medical and behavioral health histories to determine PRC eligibility, develop personalized care plans, and collaborate with providers, caregivers, and community resources to ensure coordinated, cost-effective care. Ideal candidates will hold a current Washington RN license (or equivalent behavioral health licensure), have at least three years of clinical experience, and bring strong communication, organizational, and care coordination skills. Case Management Certification and bilingual abilities are a plus. If you're passionate about making a difference and thrive in a collaborative, member-focused environment, we’d love to hear from you. Read more about the qualifications and responsibilities for this role and others at mychpw.info/careers.

Congratulations, HopeSparks Family Services, on 130 years of strengthening families across Pierce County! Last weekend, our team had the honor of attending the HopeSparks 130th Anniversary Gala in Tacoma. It was a wonderful evening dedicated to celebrating the organization's legacy. HopeSparks provides behavioral health, family services, and basic needs to children and families in Tacoma and Pierce County. Each year, thousands of children and families turn to HopeSparks for critical and life-changing support. CHPW proudly sponsored this milestone event, bringing our community together in a powerful way, highlighting the resilience, connection, and compassion that define HopeSparks’ work. Thank you, HopeSparks, for being a beacon of hope for 130 years and for your unwavering commitment to helping families overcome adversity and thrive. CHPW Team, from left: Janelle Taasan (Provider Relations Administrator), @Brenda Fowler Brenda Fowler-Longoria (Community Health Worker), Jazlyn Aubert (Community Health Worker), Joe Contris (Pierce County Regional Manager)

Join CHPW, a not-for-profit health plan, and help serve our local Washington communities and bring together people and resources to help our members live their healthiest lives. We're hiring a Claims Recovery Analyst! • Claims Recovery Analyst: CHPW is hiring a Claims Recovery Analyst to support accurate claims management and drive process improvements across our organization. In this role, you’ll conduct focused and random claims audits, facilitate claim adjustments, and manage provider outreach for negative balance collections. You’ll also investigate escalated claims issues, monitor compliance with CMS and state regulations, and contribute to company-wide projects as a subject matter expert in claims recovery. The ideal candidate has at least two years of experience in claims operations, a strong understanding of healthcare processes, and a passion for improving outcomes through detailed analysis and collaboration. If you're organized, analytical, and ready to make a meaningful impact in healthcare operations, we encourage you to apply. Read more about the qualifications and responsibilities for this role and others at mychpw.info/careers.

The Anacortes Family Center is making a lasting impact in the community, and we're proud to support their work as a 2025 Community Investment Fund recipient. The nonprofit was recently featured in the Anacortes American, highlighting its plans to utilize their $10,000 grant for emergency shelter services. This initiative aims to ensure families experiencing homelessness have access to safe, stable housing and critical support. The Anacortes Family Center supports individuals experiencing homelessness on their path to self-sufficiency through emergency shelter, case management, and educational programs. With a success rate of 75–90%, most clients leave the program able to support themselves. This outcome is one of the highest success rates in Washington State. Thank you to Anacortes Family Center for your dedication to serving families with compassion and care. We’re honored to support your mission. Read the full story in the Anacortes American: mychpw.info/47kLGLe Read more about the 2025 Community Investment Fund: mychpw.info/3VMVWFG

Our CEO Leanne Berge joined Meg Murray, CEO of the Association for Community Affiliated Plans (ACAP), in Washington D.C. for ACAP’s 25th Anniversary Summit, bringing together leaders from not-for-profit Safety Net Health Plans across the country. As Chair of the ACAP Board, Leanne is leading discussions about the critical role safety-net plans play in supporting communities nationwide. Learn more about ACAP and how they’re working to improve health and well-being for people with limited resources and significant health needs at communityplans.net/about. #CEOsummit

Join CHPW, a not-for-profit health plan, and help serve our local Washington communities and bring together people and resources to help our members live their healthiest lives. We're hiring a Regional Field Case Manager! • Regional Field Case Manager I - North Sound Join our Care Management team and make a meaningful impact in your community. This field-based role supports CHPW members with complex medical, behavioral, and social needs through direct care coordination, advocacy, and in-person support. You'll work closely with providers, community partners, and internal teams to ensure members receive the care and resources they need. Ideal candidates are licensed professionals (RN, LSWAA, LMHC, LMFT, etc.) with at least three years of clinical experience, strong knowledge of community resources, and a passion for serving diverse populations. Managed care experience and bilingual skills are a plus. Must reside in the assigned region and be comfortable traveling 50% of the time. Ready to make a difference? Apply now and help us bring care to where it’s needed most. Read more about the qualifications and responsibilities for this role and others at mychpw.info/careers.