33% increase in productivity. 96% average quality score. 10% reduction in total cost of ownership. We helped a tech company harness AI-enabled tools to achieve these outcomes, ensuring they also remained relevant in its market. Find out what else our client achieved through our partnership. https://cnx.li/KYhVP
About us
We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.
- Website
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http://www.concentrix.com
External link for Concentrix
- Industry
- IT Services and IT Consulting
- Company size
- 10,001+ employees
- Headquarters
- Newark, California
- Type
- Public Company
- Specialties
- Technical Support, Sales and Marketing, Outsourcing, Call Centers, technology, customer experience, and Technology and services
Locations
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Primary
Get directions
39899 Balentine Dr.
Ste 235
Newark, California 94560, US
Employees at Concentrix
Updates
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We've wrapped up an amazing Dreamforce 2025 and the message is clear: AI's success depends on an organization’s ability to operate it effectively.💡 As Guy Bourgault, our Head of Agentic Services shared, real impact comes from aligning people, data, and process around the customer. Read more on building AI that scales: https://ow.ly/HPs350XegOH
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From scattered information to intelligent care—see how AI-ready content is transforming healthcare: https://cnx.li/QSHCp High-quality, AI-ready content is the backbone of modern healthcare transformation. It powers smarter self-service, safer patient care, and human + AI collaboration that drives measurable impact. Learn how to turn fragmented content into an intelligent, compliant, and future-proof asset.
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87% ROI growth? That’s the power of hyper-personalized marketing. See how we helped a leading automaker turn data into deeper engagement, sales, and loyalty. https://cnx.li/AHjwK
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Digital workers are here, and they’re reshaping how businesses and people operate. As Chris Caldwell, our President and CEO, shared at Italy Tech Week, the workforce of the future won’t look like a pyramid—it’ll be a dynamic mix of humans and specialized digital workers collaborating in real time. From enterprises learning to manage them to consumers using them to reclaim time, this shift will redefine how we work, live, and lead.
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Chris Williams, Director of Analytics Consulting at Concentrix, just took the stage at Dreamforce to share how we’re moving beyond dashboards with Tableau Next, thanks to our partners Salesforce Excited to be here until tomorrow!
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From great conversations with our partners Amazon Web Services (AWS) and Genesys to an energizing AI Insights Breakfast on elevating partner marketing performance, it’s been a great few days of collaboration, innovation, and big ideas. Looking forward to the rest of Dreamforce and discussing what’s next for enterprise AI.
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Shadow AI isn’t the villain, it’s the unsupervised genius hiding in your org. 😈 Sofia’s take? Turning a blind eye to Shadow AI is like leaving your door wide open—inviting risk, chaos, and missed opportunity. With the right partner, you can harness it instead of fighting it. Follow Sofia for more bold takes on AI and the future of work: 👉IG https://lnkd.in/ef9wmzda 👉TT https://lnkd.in/euMDkMSg
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Honored to share that we have been named a Leader in Everest Group's 2025 Customer Experience Management (CXM) Services PEAK Matrix® across APAC, the Americas, and EMEA. From multilingual delivery in EMEA, to expanded AI-first capabilities with platforms such as iX Hello™ and iX Hero™ in the Americas and APAC, we’re shaping the future of customer experience: intelligently, globally, and at scale. More on the recognition here: https://cnx.li/XTqyH
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Ryan Peterson, EVP and CPO, is at Dreamforce! Watch as he shares why the real future of customer experience is human + AI working together to deliver smarter, more connected experiences. Catch us live today until Oct 16 https://cnx.li/SJtlc