Last week, our Transportation division closed out #CustomerServiceWeek by honoring 6 recipients with Service Excellence Awards. From proactive client support to innovative problem-solving, these team members demonstrate what exceptional service truly looks like. Congratulations to all our recipients for your outstanding commitment to our clients!
About us
Cottingham & Butler is the 3rd largest privately and independently held insurance broker in the U.S. and a recognized leader in offering innovative property & casualty and employee benefit insurance solutions. The company is headquartered in Dubuque, Iowa, and employs over 1,300 employees across the U.S. Better Every Day. That's our promise to our clients. We deliver better advice, better service, and better ideas than our competitors. Every Day. It's a commitment to challenging conventional wisdom, innovating, improving how we serve our clients and growing as industry professionals. This approach has produced superior results for our clients, and a growth track record that has propelled us forward since 1887.
- Website
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http://www.cottinghambutler.com
External link for Cottingham & Butler
- Industry
- Insurance
- Company size
- 1,001-5,000 employees
- Headquarters
- Dubuque, Iowa
- Type
- Privately Held
- Founded
- 1887
- Specialties
- Captives, Insurance, Manufacturing, Construction, Distributors, Health Insurance, Benefits, Food Safety, Agribusiness, and Transportation
Locations
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Primary
Get directions
800 Main St
Dubuque, Iowa, US
Employees at Cottingham & Butler
Updates
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Exceptional service isn't something we turn on for one week a year – it's how we show up every single day. This #CustomerServiceWeek, we celebrated our amazing team while they continued doing what they do best: delivering exceptional service to our clients. It gave us a chance to have a little fun, recognize our colleagues and celebrate what we already know – our people are what make Cottingham & Butler so special.
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What better time to celebrate the outstanding work our teammates do for clients than #CustomerServiceWeek! Yesterday, our Risk Management division honored 3 recipients with Service Excellence Awards. Like Customer Service Week, these awards shine a spotlight on the people behind Cottingham & Butler's exceptional service.
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#CustomerServiceWeek Great client service happens when great people love what they do. We asked our team what exceptional service means to them. Here's what they shared:
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Serving our clients' long-term best interests is a core value for our 1,300+ team members. But great service goes beyond answering questions or picking up the phone - it's about genuine care. It's about proactive problem-solving, making a meaningful difference, and truly helping people. We're incredibly proud of our team and their unwavering commitment to making exceptional customer service an everyday priority. #CustomerServiceWeek
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Rising healthcare costs. Economic uncertainty. Workforce retention. The challenges keeping you up at night kept every CEO in that room up too. 50+ CEOs spent two days tackling these realities together - sharing what's working, what's not, and building relationships with other leaders facing the same strategic decisions. Get the complete CEO Summit playbook. All the insights and frameworks from our leadership discussion are now available to you: - Full session recordings and detailed notes - Executive presentation decks - Market intelligence and trend analysis - Practical tools and frameworks ready to implement Contact your Cottingham & Butler representative or request the full resource package. cb-better.com/ceo-playbook
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Authentic leadership in action: Our latest Town Hall showcased the power of open dialogue as President & CEO David Becker tackled team members' biggest questions in a dynamic Q&A session moderated by HR Director Sara Klostermann. Check out the topics that sparked the most meaningful conversations!
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Earlier this week, our team gathered for our Annual C&B Better Initiative Grant Celebration, where employees came together to award a total of $50,000 in funding to three incredible organizations making a difference in our community. 2025 Grant Recipients: 1st: Melody of Hope | $25,000 2nd: Hills & Dales | $15,000 3rd: Inspiration Stables | $10,000 Thanks to the generosity of over 100 C&B employees, we’ve collectively donated more than $230,000 since the initiative began in 2021. Together, we’re building better communities – one grant at a time.
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Congratulations to Cris Houlihan, on being named a 2025 Telegraph Herald Rising Star! From outstanding intern to Vice President of our Transportation Group, Cris exemplifies the dedication, excellence, and community leadership that defines C&B culture. Join us in congratulating Cris on this incredible achievement! #BetterEveryDay Check out the video below: https://lnkd.in/ghusHhd3