Don't miss our new AI Whitepaper - Leading CX into the AI Era: A Strategic White Paper for Customer Experience Professionals 🚨 AI is transforming customer experience—faster than any tech shift before. CX leaders face new challenges, new expectations, and new opportunities. CXPA’s latest white paper is here to help you lead with confidence. 📘 Inside you’ll find: 🔹 The 3 critical shifts CX leaders must embrace 🔹 A roadmap from pilot projects to full-scale transformation 🔹 Principles for ethical, responsible AI use 🔹 The new skills you’ll need to thrive 💡 Whether you're just starting or scaling AI initiatives, this resource offers clarity, credibility, and actionable insights. 📥 Download now and prepare to lead CX in the AI era: https://lnkd.in/ejeMbazY
Customer Experience Professionals Association (CXPA)
Non-profit Organizations
Minneapolis, Minnesota 81,551 followers
We support CX professionals to share, learn, inspire, and grow throughout their entire career.
About us
The Customer Experience Professionals Association is the premier global non-profit organization dedicated to the customer experience profession. We increase the impact and visibility of customer experience professionals, facilitate effective member-to-member sharing, and establish respected standards. CXPA created the Certified Customer Experience Professional (CCXP) credential and certification.
- Website
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www.cxpaglobal.org
External link for Customer Experience Professionals Association (CXPA)
- Industry
- Non-profit Organizations
- Company size
- 2-10 employees
- Headquarters
- Minneapolis, Minnesota
- Type
- Nonprofit
- Founded
- 2011
- Specialties
- Collaborative environment for establishing industry standards and best practices, Networking opportunities with industry leaders, Business, customer experience, Certified Customer Experience Professional, CX certification, CX Book of Knowledge, CX jobs, and whtiscx.com
Locations
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Primary
Get directions
10700 w Highway 55
Suite 275
Minneapolis, Minnesota 55441, US
Employees at Customer Experience Professionals Association (CXPA)
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Graham Clark
Driving operating improvement and competitive advantage through digital first but not digital only experience management technologies
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Rafael Bonjorno
CX & Business Development | B2C and D2C | Innovation Strategies | Product & Services | Marketing & Sales | Digital Transformation | CRM & Loyalty |…
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Francisco Zapata, CCXP
Head of Customer Centricity | CEO | CX Professor | CCXP | President CXPA Council Brazil | Customer Experience | Customer Success | Customer Centric…
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Lucied Manduca
Global Executive | Strategy, Culture & Transformation | Marketing, Go-to-Market, Digital, CX, EX & DEI | Board Advisor | C101 | Speaker | Mentor
Updates
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Good #CX leaders see gaps in journeys. Great #CX leaders see that something is done about it. Kudos to Sara AlSalama, CCXP on this guide in Arabic to support those seeking to earn the CXPA Certified Customer Experience Professional certification. And special thanks to Ahmed Alfaddagi, CCXP and the CXPA Saudi leadership for their support. Step-by-step we are strengthening #CX access together and advancing #CX in the Gulf Region and beyond. #CCXP #TogetherWeAdvanceCX
إلى قادة المستقبل في مجال تجربة العميل 𝐓𝐨 𝐭𝐡𝐞 𝐟𝐮𝐭𝐮𝐫𝐞 𝐂𝐗 𝐥𝐞𝐚𝐝𝐞𝐫𝐬 لا يخفى أن وراء كل تجربة عميل استثنائية، هناك شخص آمن بأهمية خلق ذكرى لا تُنسى لكل عميل. ✨ إدارة تجربة العميل لم تعد مجرد وظيفة داخل الجهات، بل أصبحت عقلية، واستراتيجية، وميزة تنافسية تُسهم في تميّز الجهة ونجاحها المستدام. ومن منطلق إيماننا بأن تجربة العميل تبدأ بنا، وبعد رحلة مليئة بالتعلّم والشغف، وطموح بأن تضم مملكتنا الحبيبة 🇸🇦 عددًا متزايدًا من الروّاد والمعتمدين في مجال تجربة العميل، يسعدني أنا والزميل أحمد أن نشارككم هذا الدليل العملي – وبلغتنا العربية – لكل من يسعى للحصول على شهادة محترف تجربة العميل المعتمد (CCXP)، التي تُعد معيارًا عالميًا للتميّز في تجربة العميل، والمعتمدة كذلك من صندوق تنمية الموارد البشرية (هدف). نتمنى أن يُسهم هذا الدليل في تمكين مزيد من الكفاءات السعودية للحصول على الاعتماد، وأن نُسهم معًا في تعزيز حضور المملكة بين الدول الرائدة في مجال تجربة العميل، تحقيقًا لـ رؤية المملكة 2030 بأن تكون مركزًا متميزًا في جودة الحياة والخدمات المقدمة. 🇸🇦 ⸻ It’s no secret that behind every exceptional customer experience, there’s someone who truly believes in creating an unforgettable memory for every customer. ✨ Customer Experience management is no longer just a role within organizations — it has become a mindset, a strategy, and a competitive advantage that drives excellence and sustainable success. And from our belief that Customer Experience starts with us, and after a journey filled with learning, passion, and a shared ambition to see our beloved Kingdom 🇸🇦 leading with a growing number of certified CX professionals, we’re proud to share this achievement with all who aspire to make a real impact in this field. 𝗜𝗻 𝘁𝗵𝗮𝘁 𝘀𝗽𝗶𝗿𝗶𝘁, Ahmed Alfaddagi and I are excited to share a valuable 𝐀𝐑𝐀𝐁𝐈𝐂 resource for those pursuing the CCXP certification by Customer Experience Professionals Association (CXPA) , the global gold standard of excellence in customer experience, officially recognized by HRDF (Human Resources Development Fund). A special thank you to Greg Melia, CAE, for his inspiring support and ongoing commitment to empowering CX professionals worldwide. Let’s continue to lead the way — with purpose, empathy, and impact. 💜 #CXPA #CCXP #CustomerExperience #CXLeadership #CXProfessionals #رؤية_2030 #جودة_الحياة #تجربة_العميل #CustomerCentricity #CXDay
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A heartfelt thank you to all the CX professionals around the world who joined us in celebrating #CXDay. We’re grateful to everyone who took time to share a reflection, attend an event, tune into a livestream, or post online about the day. Your energy and insights made it truly special. Visit our CX Day Page to view a full recap of the day's events, resources, and information from our sponsors! https://lnkd.in/eWzWwZee
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CXPA volunteers drive the CX field forward. Reminder that this is the last weekend to apply to serve on 2026 CXPA Councils, Committee and Global Board. CXPA members: login and complete your application for appointment at https://lnkd.in/eKwqdmwM
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Don't miss our new AI Whitepaper - Leading CX into the AI Era: A Strategic White Paper for Customer Experience Professionals 🚨 AI is transforming customer experience—faster than any tech shift before. CX leaders face new challenges, new expectations, and new opportunities. CXPA’s latest white paper is here to help you lead with confidence. 📘 Inside you’ll find: 🔹 The 3 critical shifts CX leaders must embrace 🔹 A roadmap from pilot projects to full-scale transformation 🔹 Principles for ethical, responsible AI use 🔹 The new skills you’ll need to thrive 💡 Whether you're just starting or scaling AI initiatives, this resource offers clarity, credibility, and actionable insights. 📥 Download now and prepare to lead CX in the AI era: https://lnkd.in/ejeMbazY
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A huge thank you to everyone who participated in #CXDay today! Let's keep the momentum going for #CX. Don't miss out on CX Leaders Advance, April 27-29 in Toronto, Canada! www.cxleadersadvance.com
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A huge thank you to the judges for our 2025 Impact Award winners for CX Day! We appreciate your time and effort in helping select these awards showcasing the proven business impact of CX: Julia Ahlfeldt Heather Gillbanks, CCXP Oliver West, CCXP Eldon Phukuile Thomina Voziki, CCXP Valerie Peck, CCXP Shaughn Houston Shorouk M. Ali, MBA, CCXP Shruti Chopra, MBA, PMP, CCXP Sahil Shetty Greg Tucker (Chair)
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We love seeing the CX Day theme brought to life by APS Bank in Malta. Well done Scott Lee Holloway, CCXP and team!
Head of Customer Experience at APS Bank | TEDx Speaker | CCXP, Bain CCX, CCCX, CXAD, CXS | Board Contributor | Driving CX, Complaints & Service Recovery Through Human-Centred Leadership
We’re celebrating CX Day with pride! 💫 This short animated clip is playing across all APS Bank branches today, a small but meaningful reminder of our ongoing commitment to creating better experiences for every customer. #CXDay #CustomerExperience #CX #APSBank
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Happy CX Day! Share, learn, inspire, and grow by becoming a CXPA member today. Apply coupon code CXIMPACT at checkout for 15% off individual membership thru October 31. https://lnkd.in/eA52Sxnn
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Ready to take the next step in your CX career? The CCXP is more than a credential: it's a global signal of credibility, expertise, and leadership in customer experience. Join hundreds of CCXP professionals from around the world in attaining this certification. Find out more information: https://lnkd.in/eurh6sVj