eDUA, the unified digital government platform (udgp) and zanzibar's government electronic gateway

With the knowledge that a government is made up of distributed entities, otherwise classified to as ministries, departments, and agencies (MDA'S) the scope of state intervention in so far as access to government services is concerned remains gray and very subjective. The leadership of the Revolutionary Government of Zanzibar has made a deliberate decision to have this scope begin from identification of both applicants and services all the way to track and tracing of service delivery. While it is not an easy task to follow up on each and every service requests - it remains a moral obligation and responsibility to have the entire journey mapped and made easier for the service applicants. The opportunity cost of seeking to access government service shouldn't be higher than the anticipated valued derived from the service itself. Today therefore, marks the beginning of our journey to efficiency in government service delivery as we launch the SELF-TRACKING and FEEDBACK channels. Whether a local citizen, a corporate organisation or a not-for-profit agency, as long as you have your control number- an evidence of having paid for a service, do not hesitate to either take its image and transmit it to our X account (former twitter) of ZanCare with its handle @ZanziCare or send an sms to 15240 and we shall follow-up the application and handle its delivery. Do you have any unresolved control number issues or any feedback with any government agency in Zanzibar? Do you want ro know status of your application? Please X it or text us 24/7

When you walk straight from the corporate world and join some of us, you will be met with a myriad of puzzles, some of which remain a taboo to talk about let alone unpack. Over the years we have been privileged to meet very insightful, bold, innovative and futuristic minds with whom we went through the diagnostic journey- we literally had our patient (Zanzibar government) laid bare over the theatre table and just like any other competent surgeon had our diagnosis report some of which are unique to our world, but a majority remain common and apply across governments in Africa. 1) THAT Our main finding lies in the general civil service attitude and entitlement mentality - Unlike with the corporate world, there is a false sense of grandeur here and that working in government is an end to itself especially those who are permanent and pensionable who for a long time have a guaranteed tenure without any consequences of a failed targets or worst of all, no targets at all. 2) THAT for the very talented and professional civil servants (which we certainly have), there is a basket of work environment that discourage their productivity; whether related to talent recruitment, training and retention programs, lack of clear paths of career development, lack of innovation in their remuneration programs, and most importantly lack of clear vision, structural organisation and work coordination. 3) THAT certain practices in government service delivery are adopted blindly with no one willing to interrogate their essence of being but are simply supported by reference to the Acts and prescriptive laws. 4) THAT local Job creation has been left as a preserve of the exchequer and that everyone imagines "capital" to be the main inhibitor yet there remains huge ans invaluable opportunities in the Digital Transformation space for government services. 5) THAT while we all know the role of "shehias" in the general administration, there has never been pragmatic Transformation programs put forward to enhance their performance as well as those of "wajumbe wa sheha" whom are all classified as authenticators. 6) THAT while everyone believes government service delivery should be done efficiently, and that such should be citizen centric; no one has ever come up with a punitive consequence of lack of it, or services delivery offered in a mediocre manner. 7) THAT everyone is keen on the obvious - Powering LIQUIDY for state and non-state agencies is not a preserve of the law and the exchequer. Innovative financing has its role and a key one for that matter. Our findings to the above questions, and solutions thereof are the basis of our design and development of #eDUA, the Unified Digital Government Platform (UDGP). eDUA has been researched, designed and build for the African terrain. Built on a secure National Blockchain Network. LedgerFi IT Solutions Said Seif Said XDC Network Ramadhan Kima(Я)a KCB Bank Tanzania Visa Government Solutions KPMG East Africa