ElevateCX

We were going to introduce you to Dennis R. Mortensen but LaunchBrightly knocked it out of the park for us 🥳 We are THRILLED to welcome Dennis back to the stage at ElevateCX in NYC this month! Huge thanks to our terrific sponsors KODIF, CX practitioners can attend at no cost! Register for your FREE ticket today! https://lnkd.in/erpzjZvC

🫨 In CX, we’re taught to stay positive, stay strong, stay composed—but what happens when life knocks you out of that rhythm? Erica Clayton (Forethought) takes the stage at ElevateCX London to talk about moving forward through trauma, leading with humanity, and redefining what recovery really looks like. 📍 Bounce Farringdon 🎟️ Free for CX practitioners! Thanks to our beautiful friends at Kustomer https://lnkd.in/eTeKVmut

💪 Support Ops: the difference between “we’re drowning” and “we’ve got this.” Support Ops has a branding problem, people think it’s admin work. But in reality it’s how teams scale without burning out. At ElevateCX London, Neal Travis 🌱 (AIHR | Academy to Innovate HR) is pulling back the curtain on what Support Ops really looks like when it works — faster insights, better alignment, and way less chaos. 📍 Oct 31 | Bounce Farringdon 🎟 Free for CX practitioners thanks to our wonderful sponsor Kustomer → https://lnkd.in/eTeKVmut

📓 What secrets live inside the diary of a support pro? Mathew Patterson (Help Scout) is bringing us "The Secret Diaries of Jordan Taylor: Support Pro" a decade of reflections on life in customer service, from 2015 to 2025. Join us in London for a peek inside the diary! Still need tickets? Don't wait! Space is limited, and tickets are FREE for CX practitioners thanks to our sponsor Kustomer! https://lnkd.in/eTeKVmut

💡 Is happiness at work even possible? Chasing happiness at work might sound like a luxury - but what if it’s the key to a sustainable, fulfilling career? That’s the question Matt Dale (MoxieCX) is asking on stage at ElevateCX NYC. Don’t miss it! 🗓️ October 24 | NYC 📍 The Second City 🎟️ https://lnkd.in/e3mGjW2j

📉 Mergers look simple on paper. 🥴 But what happens when your company merges with a competitor overnight? Valeria K. (Printify) has been there. At ElevateCX London, she'll share the messy, emotional, and very human side of merging two former competitors into one support org. Still need a ticket? Space is limited for our in-person event, register today! 🗓️ 31 October 📍 Bounce Farringdon 🎟 https://lnkd.in/eTeKVmut

🗓️ Join us on Oct. 24th! 💡 Want a seat at the table? Start thinking like a CIO! At ElevateCX NYC, Sam Chandler 💥 Customer Success and Experience and Startups (Kustomer) will dig into how AI is reshaping org structures - and why CX leaders who adopt a CIO mindset will be the ones shaping the future of their companies (and their own careers). Haven't registered for our annual in-person event yet? Don't wait, space is limited! 🎟️ https://lnkd.in/e3mGjW2j Attendance is FREE for CX Practitioners 🥳 🍕

Who owns CX? (Spoiler: not just Support.) Join us at Elevate NYC for "CX is Everyone’s Business" — a panel with Glossier, Inc., Tommy John, 32 Degrees + more on building cross-functional champions, sharing insights that drive change, and keeping CX a priority at every stage of growth. Haven't registered yet? Space is limited! And thanks to our friends at KODIF, tickets for CX practitioners are FREE! 🥳 Get your ticket here 🎟️ https://lnkd.in/e3mGjW2j

London! We missed you 🎉 We’re back on Oct. 31 at Bounce Farringdon for a day of CX talks, panels, and community. ✨ Strategy you’ll use Monday 🎉 Community you’ll want to keep 🎟 Free tickets (thanks to our wonderful sponsor Kustomer) Build connections you won’t ghost after Halloween. 🎃

Your Monday CX job drop is here. 🚀 Sorry I missed Thursday, was very much drowning in sick. Much better today though. Today’s list has 251 fresh postings. Here's the count: 💌 Customer Experience: 79 🤝 Customer Success: 20 🦺 Trust & Safety: 120 💬 Community Management: 41 All jobs + application links are in the newsletter. Link is in the comments! → Share to help a job seeker find their fit. → Recruiters & CX leaders, your next hire might be in our audience! P.S. Love the newsletter? You can support it and help it grow here by making a one-time or ongoing donation! Link in the second comment ♥️ #CX #Jobs #Hiring #CustomerSuccess #Newsletter