Everest Group

India remains the world’s most extensively leveraged hub for global services delivery – powered by a vast and diverse talent pool, strong cost competitiveness, and a supportive business environment. Have a look: https://okt.to/lj1fBi Exports now account for nearly 78% of the US$270 billion services market, as organizations increasingly depend on India not just for transactional operations, but also for complex, high-value work – spanning Engineering R&D, product engineering, AI, ML, and cybersecurity. But do you have the right Indian cities powering your global delivery strategy? Our latest report analyzes 30+ Indian cities, highlighting their unique strengths and value propositions to help you identify your next strategic location. Read on: https://okt.to/oSeQTb Get in touch: Sumit Kumar, Gunjan Mundra, Suraj Singh #India #Globalservices #EverestGroup #LocationStrategy

Global Capability Centers (#GCCs) are no longer just cost-focused hubs they are evolving into strategic transformation partners driving enterprise-wide innovation, digital modernization, and measurable business impact. Our latest PEAK Matrix® Assessment 2025: GCC Transformation Capabilities in India provides a comprehensive evaluation of 34 leading providers supporting this evolution. The report highlights: 🔹 How providers are enabling process modernization, functional transformation, and next-gen technology adoption 🔹 The growing role of generative and agentic AI in reshaping GCC value delivery 🔹 Provider positions across Leaders, Major Contenders, and Aspirants based on market impact and vision & capability Accenture, Akkodis, BCG, Birlasoft, Capgemini, CGI, Coforge, Cognizant, Datamatics, Deloitte, EXL, EY, Firstsource, Fractal, Genpact, HCLTech, IBM, Infogain, Infosys, ITC Infotech, KPMG, LTIMindtree, McKinsey & Company, Mphasis, Ness Digital Engineering, NTT DATA, Persistent Systems, PwC, SLK, Tata Consultancy Services, Tech Mahindra, Wipro, YASH Technologies, Zensar Technologies Read on: https://okt.to/GQUYDT Get in touch: Hrishi Raj Agarwalla, Ravneet Kaur, Sanchita Gupta, Harshit Garg #EverestGroup #GCC #GlobalCapabilityCenters #PEAKMatrix #DigitalTransformation #AI #Innovation

The room at Engage – Dallas 2025 was packed for the powerful keynote, Pragmatic Solutions: Lessons That Deliver. Shane Abeyratne (MAICD) (Cardinal Health), Madhu M (Muralidharan) and Kent Scott (Microsoft), Tony Abate (The Cigna Group), and Carrie Nichol (ADM) shared strategies that leaders are using right now to tackle today’s toughest challenges. With practical fixes, actionable tactics, and real-world lessons, this no-nonsense session gave attendees clear, proven approaches they could take back to their organizations.

During Elevate – Dallas 2025, the session, Beyond Innovation Theater: Build Real-World Playbooks That Drive Growth, Richard Sear (Managing Partner, Everest Group) showed how sales, partner ecosystem, and client/account leaders can move beyond theoretical strategies to build practical, client-centered initiatives that actually drive measurable revenue and retention. It was one of those sessions that gave leaders clarity, confidence, and practical next steps to turn innovation into growth. It was a powerful reality check on what innovation really takes. #Elevate2025 #ElevateImpact #WithYouOnTheJourney

For years, CCaaS has been the backbone of customer engagement offering scalability, flexibility, and cost savings through the cloud. But with AI reshaping customer experience operations, CCaaS is evolving into something much more transformative: an Enterprise CX Operating System. This shift goes beyond technology it’s redefining how enterprises design, deliver, and differentiate customer experience. For CX leaders, it’s no longer a tactical IT choice but a strategic imperative. Read the full blog to explore what’s driving this evolution and why it matters now: https://okt.to/FeouTK Get in touch: David Rickard, Sharang Sharma #EverestGroup #CustomerExperience #CXStrategy #CCaaS #AIinCX #DigitalTransformation #EnterpriseCX #CXLeaders

Deborah Kops took the stage at Engage – Dallas 2025 to unpack why the “landlord” model is changing the game for GBS during her session, Mastering the Landlord Model GBS as Enabler, Not Executor. She broke down what the model really means in practice, why more than half of enterprises are already adopting full or blended versions. The conversation provided real-world lessons that made the session both eye-opening and highly practical. Attendees left with a sharper understanding of how GBS can shift from executor to true enabler. Keep an eye out for Engage – London 2026: https://okt.to/tZI0ov

Cybersecurity is no longer optional, it’s a board-level priority for mid-market enterprises navigating rapid digital transformation. As organizations in the US$1–5 billion revenue range embrace cloud, SaaS, IoT, and hybrid work, they face rising risks from ransomware to regulatory noncompliance without the deep in-house security teams large enterprises rely on. Our latest Cybersecurity Services for Mid-market Enterprises PEAK Matrix® Assessment 2025 evaluates 13 cybersecurity service providers that are empowering mid-market enterprises with: ✅ Cost-efficient, modular, and transparent security models ✅ AI- and automation-enabled SOC workflows ✅ Packaged compliance toolkits and outcome-linked SLAs ✅ Industry-aligned frameworks for BFSI, healthcare, manufacturing, and more Birlasoft Fujitsu HARMAN Digital Transformation Solutions Hitachi Digital Services Inspira Enterprise LanceSoft, Inc., Microland Limited Rackspace Technology Stefanini Group Unisys YASH Technologies Zensar Technologies Mphasis Discover how leading providers are helping mid-market organizations build resilience, close skill gaps, and accelerate secure digital adoption. Read on: https://okt.to/zdrtFZ Get in touch: Kumar Avijit, Arjun Singh Chauhan, Shivraj Borade, Gautam Goel #EverestGroup #Cybersecurity #PEAKMatrix #MidMarketEnterprises #DigitalTransformation #CloudSecurity #ManagedSecurity #AIinCybersecurity

Catch Everest Group's Manu Aggarwal as he joins a panel discussion with experts from AbbVie and Medidata Solutions on the state of #AI in #ClinicalTrials. This session is for clinical operations leaders, R&D decision-makers, and anyone driving AI adoption in clinical trials. Learn more and register: https://lnkd.in/gfV8HbKA

One of the most forward-looking conversations at Engage – Dallas 2025 came from Everest Group experts alongside Rod B. of DeepDive Equity Research in the session, The Next Winners Predicting the Future of the Services Supply Landscape. Together, they unpacked who’s positioned to lead, and who risks being left behind, across the services supply landscape. The session cut through the noise with sharp insights on the financial and strategic signals of long-term provider health, how evolving enterprise demand is shaping strategy, and what sourcing leaders can learn by thinking like investors.

Many enterprises are discovering that despite heavy investments in AI, the payoff feels incremental. Why? Because most are applying AI to old processes instead of rethinking how work gets done. https://okt.to/ZInSem