CCW Nashville attendees: Join Five9 customer Cordell Miles, IAA Workforce Manager 𝗧𝗢𝗠𝗢𝗥𝗥𝗢𝗪 for this session on 𝘋𝘳𝘪𝘷𝘪𝘯𝘨 𝘊𝘟 𝘛𝘳𝘢𝘯𝘴𝘧𝘰𝘳𝘮𝘢𝘵𝘪𝘰𝘯: 𝘏𝘰𝘸 𝘐𝘈𝘈 𝘙𝘦𝘥𝘶𝘤𝘦𝘥 𝘈𝘵𝘵𝘳𝘪𝘵𝘪𝘰𝘯 𝘣𝘺 52% 𝘸𝘪𝘵𝘩 𝘞𝘰𝘳𝘬𝘧𝘰𝘳𝘤𝘦 𝘐𝘯𝘯𝘰𝘷𝘢𝘵𝘪𝘰𝘯 𝘢𝘯𝘥 𝘐𝘝𝘈. Discover how IAA leveraged workforce innovation and intelligent virtual agents to reduce attrition by more than half — and what other organizations can learn from their journey to transform both customer and employee experience. Come be part of the conversation — see you there! https://bit.ly/4h9Xaoe #CCWNashville #TheNewCX Customer Contact Week
Five9
Software Development
San Ramon, CA 107,190 followers
The New CX Starts Here. Transformed by AI, Powered by Five9.
About us
Five9 provides a comprehensive suite of CX solutions, powered by Five9 Genius AI, to elevate customer experiences that deliver better business outcomes in the era of The New CX. The New CX redefines how brands connect with customers through seamless and efficient AI-driven journeys that anticipate and meet each customer’s unique needs. Our unified cloud-native offering enables AI and human agents to create hyper-personalized customer experiences, so every customer interaction is more connected, effortless, and personal. Trusted by 3,000+ customers and 1,400+ partners globally, Five9 brings together the power of our AI, our platform, and our people to drive AI-elevated CX.
- Website
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https://www.Five9.com
External link for Five9
- Industry
- Software Development
- Company size
- 1,001-5,000 employees
- Headquarters
- San Ramon, CA
- Type
- Public Company
Locations
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Primary
4000 Executive Parkway
Suite 400
San Ramon, CA 94583, US
Employees at Five9
Updates
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We are weeks away from announcing the 2025 𝘍𝘪𝘷𝘦9 𝘕𝘦𝘸 𝘌𝘳𝘢 𝘰𝘧 𝘊𝘟 𝘈𝘸𝘢𝘳𝘥𝘴 winners, and we’re thrilled to introduce the experts who will be selecting this year’s incredible winners: Robin Gareiss, Sheila McGee-Smith, and Zeus Kerravala. These industry leaders bring deep experience, innovation, and a passion for transforming customer experience. Their insights will help us spotlight the organizations redefining what’s possible in CX. Stay tuned as we reveal the winners at the upcoming Five9 CX Summit. https://bit.ly/482RKci #CXAwards2025 #Five9CXSummit
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What a week at Dreamforce 2025! ☁️ Key highlights: 🔹 Showcased Five9 Fusion for Salesforce: unifying contact center agents and Agentforce to ignite AI-powered connections, transform every interaction, and streamline workflows natively within Salesforce. 🔹 Salesforce announced Salesforce Voice + Five9: a way to connect customers from an Agentforce rep to a human rep enabling service organizations to fully leverage the Agentforce Service platform to make voice and omnichannel interactions smarter with AI and unified data. 🔹 Participated in and sponsored a Birds of a Feather Breakfast hosted by Salesforce: a fantastic opportunity to connect with CX leaders and share insights. 🔹 Co-hosted a Happy Hour with Deloitte Digital and Salesforce at The Harlequin: bringing together industry peers for great conversations and connections. Thank you to everyone who stopped by, shared ideas, and helped make this year’s Dreamforce unforgettable. Here’s to continuing the momentum and transforming CX together. 🙌 Doug B. Brian Jackson Jim Hickey Ryan D Keiffner Jay Deen Ted Phipps, Heather Riley Blake DeMar Sander Wimmer Bob Benner Mike Donnelly Justin Guerra Colleen Murphy Lisa Martin #Dreamforce #DF25 #PartnerPowered
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Five9 CX Summit is 𝗢𝗡𝗘 𝗠𝗢𝗡𝗧𝗛 away! You’ll see Five9 AI and CX solutions already delivering results, hear unfiltered stories from customers, and join sessions built around your real-world challenges. Whether you lead technology, strategy, or operations, you’ll experience it in live demos, challenge it through candid conversations, and apply it with strategies you can use now—leaving with clarity to lead, confidence to act, and a network you can count on. Register now: https://bit.ly/482RKci #TheNewCX #Five9CXSummit
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Dreamforce attendees: Join our session TODAY to discover how Five9 Fusion for Salesforce drives CX by unifying contact center agents & Agentforce to ignite an AI-powered connection, transform every interaction, and streamline contact center workflows natively. 📅 Oct 16 | 2:00 PM - 2:20 PM PDT | Moscone South, LL, Content Pavilion, Stage 2 Visit us at booth 525 to learn more. https://sforce.co/46x9fiu Doug B. Jay Deen #PartnerPowered #DF25
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Five9 is heading to CCW Nashville! 🌟 Join us for this main stage panel to discover how AdventHealth and 2 time Five9 customer and CTO Enda Murphy transformed fragmented services into a seamless, scalable model that empowers agents, accelerates resolution times, and delivers consistency across a complex enterprise. Beyond healthcare, the conversation will highlight universal lessons that any organization can apply to drive efficiency, reduce costs, and enhance the customer experience. 📅 October 23 | 8:10–8:40 AM 📍 Omni Nashville | Country Music Hall of Fame and Museum – CMA Theater https://bit.ly/4h9Xaoe Jennifer Edwards Michael Guerrero Customer Contact Week #CCWNashville #CustomerSuccess
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Salesforce Voice connects customers from an Agentforce rep to a human rep with the help of Five9. This integration allows service organizations to take advantage of the complete Agentforce Service platform capabilities to make voice calls — and any omnichannel interaction — smarter with AI and unified data. At Dreamforce? Visit booth 525 to learn more. https://sforce.co/4hdxkQq #PartnerPowered #Dreamforce #DF25
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We are honored to be the recipient of the 2025 Sandler Partners Top Contact Center & CX Provider award. Thank you! #PartnerPowered
The 2025 Sandler Partners Top Contact Center & CX Provider award goes to Five9. Your innovation and leadership in CX continue to fuel Partner success and customer delight! Congratulations! Read more about the Sandler Partners 2025 supplier category awards recipients here: https://lnkd.in/gGzKaTnv #sandlerfamily #thankyou #awards Alan Sandler, Justin Marano, Mark Phaneuf, Paul Seeley, Caleb Tucker, Ryan Yakos, Ben Edwards, Pablo Diaz, John Yessis, ✨️ Kristina Pagano ✨️, Jennifer Kuipers, Stacey Tillman
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Kickstart your CX strategy in Nashville. Boots optional — results guaranteed. 🤠 See real AI + CX in action. Join candid conversations and leave with strategies you can use now to give you the clarity to lead, confidence to act, and a network you can count on. https://bit.ly/482RKci #TheNewCX #Five9CXSummit
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𝗙𝗶𝘃𝗲𝟵 𝗡𝗮𝗺𝗲𝗱 𝗮 𝗟𝗲𝗮𝗱𝗲𝗿 𝗶𝗻 𝗙𝗶𝗿𝘀𝘁-𝗘𝘃𝗲𝗿 IDC 𝗠𝗮𝗿𝗸𝗲𝘁𝗦𝗰𝗮𝗽𝗲 𝗳𝗼𝗿 𝗘𝘂𝗿𝗼𝗽𝗲𝗮𝗻 𝗖𝗖𝗮𝗮𝗦 We’re proud to share that 𝗙𝗶𝘃𝗲𝟵 𝗵𝗮𝘀 𝗯𝗲𝗲𝗻 𝗿𝗲𝗰𝗼𝗴𝗻𝗶𝘀𝗲𝗱 𝗮𝘀 𝗮 𝗟𝗲𝗮𝗱𝗲𝗿 in the inaugural IDC MarketScape: 𝘌𝘶𝘳𝘰𝘱𝘦𝘢𝘯 𝘊𝘰𝘯𝘵𝘢𝘤𝘵 𝘊𝘦𝘯𝘵𝘳𝘦 𝘢𝘴 𝘢 𝘚𝘦𝘳𝘷𝘪𝘤𝘦 (𝘊𝘊𝘢𝘢𝘚) 2025 𝘝𝘦𝘯𝘥𝘰𝘳 𝘈𝘴𝘴𝘦𝘴𝘴𝘮𝘦𝘯𝘵. We believe this recognition underscores the trust European enterprises place in Five9 to deliver robust, scalable, and AI-powered customer experience transformation across diverse markets and regulatory environments. “Five9 is a suitable choice for large enterprises seeking a robust and scalable platform with advanced AI solutions.” — IDC MarketScape: European CCaaS 2025 Download our IDC MarketScape profile to learn why Five9 was named a Leader: https://bit.ly/3J75VTr #IDCMarketScape #TheNewCX
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