🌍🎗️ #PinkOctober | Everyone’s connection to breast cancer is different, but we’re all in this together. 💗 Today and every day, we stand in solidarity with those affected. Your strength inspires us, your stories matter, and your fight is ours too. Let’s continue raising awareness, supporting early detection, and showing up with care. 🙌 #FocusFamily #PeopleFirstAlways #PinkOctober #BreastCancerAwareness
Focus Services
Outsourcing and Offshoring Consulting
Roy, UT 8,792 followers
People First Always #BeyondExpectations
About us
Focus was founded in 1995. We are a privately owned, highly entrepreneurial organization. We self-funded the business and organically grew the operations through consistently exceeding client expectations. We believe that we have to earn our client’s business each and every day. We have adopted an emergent business strategy that has helped us adapt quickly and efficiently to ever-changing market needs. As our business strategy emerged over the past 20+ years, we identified growing demand for “hybrid” call center partners. Boutique operators provide great performance, but they can’t scale quickly. Big Box operators provide scale, but they can’t perform consistently. We built a “hybrid” offering that combines the speed, flexibility, and performance of boutique operators with the global footprint, scale, and technology of big box operators.
- Website
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https://www.focusservices.com/
External link for Focus Services
- Industry
- Outsourcing and Offshoring Consulting
- Company size
- 1,001-5,000 employees
- Headquarters
- Roy, UT
- Type
- Privately Held
- Founded
- 1995
- Specialties
- Inbound/Outbound Sales, Direct Response, Customer Service, E-Commerce, Multi-lingual Services, Telecommunications, Business to Business/Consumer, Business Process Outsourcing, Global Outsourcing, Retail, and Financial
Locations
Employees at Focus Services
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Brent Mair, CISSP
Network and Security Director
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Bracken Mayes
Vice President Of Operations at Focus Services
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Jan Santafede
VP of Marketing & Relationship Management @ Focus Services | Call Center, Customer Satisfaction
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Ben Joe Markland
President & COO | Communication and AI Expert | Typewriter & Fountain Pen Enthusiast | Process-Obsessed, Results-Focused, and Always in the Trenches
Updates
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🤝🏻🌟 #FocusOnGiving | Back in August, our 𝗛𝗥 𝗮𝗻𝗱 𝗥𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁 𝘁𝗲𝗮𝗺𝘀 in the Philippines had the privilege of leading our monthly charity outreach at 𝗣𝘂𝗿𝗼𝗸 𝗕𝘂𝗹𝗮𝗸 𝗖𝗵𝗶𝗹𝗱𝗵𝗼𝗼𝗱 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 𝗖𝗲𝗻𝘁𝗲𝗿, a vibrant place full of energy, curiosity, and bright young minds. 💙 We engaged the children with interactive storytelling and fun games, creating joyful moments filled with laughter and excitement. To support their learning beyond the day, we also prepared educational care packages for 50 kids. 🎉📚🎒 Leading this initiative as a team reminded us how much impact kindness, care, and collaboration can have, fueling our ongoing commitment to give back every month. 🙌 Thank you to everyone who made this day possible! Together, we’re nurturing a culture of empathy and hope, one smile at a time. 💖 #PeopleFirstAlways #FocusFamily #BeyondExpectations #CommunityImpact #FaithInAction
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🚀💡 #WeDefyGravity | One small tip, one powerful mindset. 🙌 In this Year of Innovation, we’re celebrating the ideas that keep us moving forward, starting with the voices of our team. 👇 💬 𝗪𝗵𝗮𝘁’𝘀 𝘆𝗼𝘂𝗿 𝘁𝗶𝗽 𝗳𝗼𝗿 𝘀𝘁𝗮𝘆𝗶𝗻𝗴 𝗶𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝘃𝗲? Share it in the comments and help us 𝗸𝗲𝗲𝗽 𝗱𝗲𝗳𝘆𝗶𝗻𝗴 𝗴𝗿𝗮𝘃𝗶𝘁𝘆. 🌌 #FocusFamily #BeyondExpectations #KeepDefyingGravity #Innovation #YearOfInnovation
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🌟 #RisingStars | We’re proud to recognize 𝗞𝗮𝘁𝗵𝗲𝗿𝗶𝗻𝗲 𝗣𝗲́𝗿𝗲𝘇 from our El Salvador team on her recent promotion to 𝗗𝗶𝗿𝗲𝗰𝘁𝗼𝗿 𝗼𝗳 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 for 𝗧𝗿𝗮𝘃𝗲𝗹𝗽𝗮𝘀𝘀! 🎉 Katherine has consistently demonstrated a strong commitment to excellence, strategic thinking, and leadership. Her contributions have had a lasting impact on our team, and her promotion is a true reflection of her hard work and dedication. At Focus, we believe in growing from within, and Katherine’s journey is a great example of how talent, passion, and perseverance lead to meaningful career growth. 💼🚀 Join us in celebrating this exciting new chapter in Katherine’s professional path. #PeopleFirstAlways #BeyondExpectations #TeamExcellence #CareerDevelopment Katherine Valle
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🏆🌟 #FocusAwards | The time has come to celebrate the incredible talent that made 2025 unforgettable! 🌟 We’re excited to announce the 𝗮𝘄𝗮𝗿𝗱 𝗰𝗮𝘁𝗲𝗴𝗼𝗿𝗶𝗲𝘀 for this year’s 𝗙𝗼𝗰𝘂𝘀 𝗔𝘄𝗮𝗿𝗱𝘀 𝟮𝟬𝟮𝟱, where we’ll recognize the standout team members who have truly lived our core values throughout the year: 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁. 𝗙𝘂𝗻. 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻. 𝗙𝗮𝗶𝘁𝗵. 💡🎉💪🙏 These awards honor those who go 𝗯𝗲𝘆𝗼𝗻𝗱 𝗲𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻𝘀, bring energy and creativity to the workplace, strive to grow every day, and uplift others through positivity and purpose. Stay tuned as we prepare to spotlight those who made a lasting impact in 2025. Let’s celebrate the people who make Focus exceptional! 💙 #FocusFamily #PeopleFirstAlways #BeyondExpectations #TeamExcellence #FocusAwards2025 #EmployeeRecognition
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🌟 #RisingStars | Celebrating the 𝗧𝗮𝗹𝗲𝗻𝘁 𝗧𝗵𝗮𝘁 𝗗𝗿𝗶𝘃𝗲𝘀 𝗨𝘀 𝗙𝗼𝗿𝘄𝗮𝗿𝗱! 🌟 This month, we’re proud to spotlight 𝗘𝗿𝗶𝗸 𝗔𝗻𝗴𝘂𝗹𝗼 from our El Salvador team, someone whose dedication and performance make a real difference every single day. 🚀💡 As a coach for the NextEra Sales account, Erik brings a spirit of excellence that truly inspires those around him. It’s this kind of drive and collaboration that help shape the strong, positive culture we’re proud to foster at Focus. 🤝✨ 👏 A big thank-you to Erik for your outstanding work and the positivity you bring to the team! Drop your messages of appreciation or congratulations in the comments below! 🎉 #FocusServices #BeyondExpectations #EmployeeSpotlight #ContactCenter #SuccessStory #BPO Rina Antonieta Sanchez Mejia | Ileana Echeverria
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🚀 #JoinOurTeam | Ready to take your leadership skills to the next level? Here’s your chance to make a real impact as our next 𝗦𝗮𝗹𝗲𝘀 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗠𝗮𝗻𝗮𝗴𝗲𝗿 for our 𝗖𝗲𝗻𝘁𝗲𝗿𝗳𝗶𝗲𝗹𝗱 campaign! 📍 Location: #ElSalvador based only 📅 𝐃𝐞𝐚𝐝𝐥𝐢𝐧𝐞: Friday, October 24th, 2025. 📩 Apply now, or tag someone who’d be a great fit! *𝗣𝗼𝘀𝗶𝘁𝗶𝗼𝗻 𝗼𝗽𝗲𝗻 𝗳𝗼𝗿 𝗶𝗻𝘁𝗲𝗿𝗻𝗮𝗹 𝗮𝗻𝗱 𝗲𝘅𝘁𝗲𝗿𝗻𝗮𝗹 𝗮𝗽𝗽𝗹𝗶𝗰𝗮𝗻𝘁𝘀. #FocusFamily #BeyondExpectations #JobOpening #SalesOperationsManager #CareerOpportunity
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🚀 #JoinOurTeam | Looking to grow your career? This could be your next big move! We're on the hunt for a 𝗦𝗮𝗹𝗲𝘀 𝗖𝗼𝗮𝗰𝗵 – 𝗧𝗿𝗮𝘃𝗲𝗹𝗽𝗮𝘀𝘀 𝗮𝗰𝗰𝗼𝘂𝗻𝘁. 📍 Location: #ElSalvador based only 📅 𝐃𝐞𝐚𝐝𝐥𝐢𝐧𝐞: Sunday, October 19th 2025. 📩 Apply now, or tag someone who’d be perfect for this role! *𝗣𝗼𝘀𝗶𝘁𝗶𝗼𝗻 𝗼𝗽𝗲𝗻 𝗳𝗼𝗿 𝗶𝗻𝘁𝗲𝗿𝗻𝗮𝗹 𝗮𝗽𝗽𝗹𝗶𝗰𝗮𝗻𝘁𝘀 𝗼𝗻𝗹𝘆. #FocusFamily #BeyondExpectations #JobOpening #CallCenterJobs #SalesCoach #Coach
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🚀 #JoinOurTeam | Ready to take your leadership skills to the next level? Here's your chance to make a real impact as our next 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗠𝗮𝗻𝗮𝗴𝗲𝗿 for our Travelpass campaign! 📍 Location: #ElSalvador based only 📅 𝐃𝐞𝐚𝐝𝐥𝐢𝐧𝐞: Sunday, October 19th 2025. 📩 Apply now! Or tag someone who might be interested. *𝗣𝗼𝘀𝗶𝘁𝗶𝗼𝗻 𝗼𝗽𝗲𝗻 𝗳𝗼𝗿 𝗶𝗻𝘁𝗲𝗿𝗻𝗮𝗹 𝗮𝗽𝗽𝗹𝗶𝗰𝗮𝗻𝘁𝘀 𝗼𝗻𝗹𝘆. #FocusFamily #BeyondExpectations #JobOpening #OperationsManager #CareerOpportunity
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In September, we celebrated 𝟭𝟰 𝗬𝗲𝗮𝗿𝘀 𝗼𝗳 𝗙𝗼𝗰𝘂𝘀 𝗘𝗹 𝗦𝗮𝗹𝘃𝗮𝗱𝗼𝗿! ✨🎉 From day one to today, this journey has been powered by people, passion, and purpose. 💙 We’ve grown stronger, celebrated milestones, and built a community that continues to go #BeyondExpectations. Here’s to 14 years of excellence, and to many more ahead! 🚀 👏 Thank you to our amazing #FocusFamily for making this possible. #FocusElSalvador #14YearsOfFocus #WeAreUnstoppable