"Don’t have too much fun at Dreamforce," they said. Us: 🏎️🏆🎤😂 Thanks for the memories, #DF25 ✨
Genesys
Software Development
Menlo Park, CA 325,600 followers
Orchestrating billions of remarkable experiences in more than 100 countries – through cloud, digital and AI technology.
About us
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
- Website
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http://www.genesys.com
External link for Genesys
- Industry
- Software Development
- Company size
- 5,001-10,000 employees
- Headquarters
- Menlo Park, CA
- Type
- Privately Held
- Specialties
- Call Center Software, Cloud Contact Center, Customer Experience Software, Contact Center as a Service, Customer Self-Service, Workforce Engagement Management, Workforce Planning, Enterprise Call Center, Outbound Call Center Services, Digital Customer Engagement, Conversational AI, Chatbots, Automated Routing, Web Messaging, SMS Messaging, and IVR Self-Service
Products
![Click here to view Genesys Cloud CX]()
Genesys Cloud CX
Customer Engagement Software
Genesys Cloud CX is our all-in-one, composable cloud contact center solution. Genesys Cloud CX helps businesses offer fluid, effortless interactions that are faster, smarter, and more personalized, all via an easy-to-use proven cloud product. With the flexibility to configure CX and EX capabilities that are built, bought, or brought – you can adapt, scale, and create impactful customer experiences with confidence.
Locations
Employees at Genesys
Updates
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And that’s a wrap on #DF25! 🎉 Sports, racing, demos + dreams = one amazing week. Thanks for making it unforgettable, see you next time 💙
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🤝 Genesys is proud to partner with Scaled Cognition to bring responsible agentic AI to the next level of customer experience orchestration. By combining #GenesysCloud with Scaled Cognition’s large action models (LAMs), we will be enabling organizations to deploy autonomous agents that are predictable, transparent and aligned with enterprise standards. Together, we’re empowering businesses to orchestrate AI and human collaboration with the reliability and trust customers expect. Learn more about the partnership: https://gsys.cx/4qdljyg
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What a ride! 🏎️ Day 2 of #DF25 delivered speed, insights, and inspiration: 🏁 Our Scuderia Ferrari HP booth activation stole the show ✨ Genesys demos gave a glimpse of the next level of CX orchestration ✨ 🎤 Sessions on healthcare + financial services showed what’s possible with Genesys + Salesforce On to Day 3!
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10/14(火)にジェネシスは、MS＆ADホールディングス傘下の損害保険会社 2 社の次期統合コンタクトセンター基盤に #GenesysCloud の採用を決定したことを発表しました。 詳細はこちらのリリース記事をご覧ください。https://gsys.cx/43ew75t
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🏎️ The race is ON at #DF25! Our Scuderia Ferrari F1 simulator is here, taking the competition to the next level. 🏁 Think you’ve got the speed to win? Stop by and prove it 👀🔥
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Exciting news: Genesys has earned #GreatPlaceToWork certification in 17 countries!🏆🌏 🇦🇺🇮🇳🇯🇵🇵🇭🇸🇬🇫🇷🇩🇪🇭🇺🇮🇪🇸🇦🇪🇸🇦🇪🇬🇧🇧🇷🇲🇽🇨🇦🇺🇸 “Through a culture grounded in trust and collaboration, we empower employees to create experiences that truly improve how the world connects.” 💬 Eva Majercsik This certification reflects the voices of our people — with 91% of those surveyed saying Genesys is a great place to work, 34 points higher than the average US-based company. Learn why Great Place To Work recognizes Genesys workplaces around the globe for inclusion, empathy and flexibility in work-life balance ➡️ https://gsys.cx/4oeYN6q
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In racing and in business, standing still is not an option. We’re proud to extend our partnership with Scuderia Ferrari HP — built on innovation, teamwork, and performance. Genesys takes its partnership with Ferrari to the next level, aiming to deliver enhanced cutting-edge, personalized experiences. See how we’re driving the next level of experience → https://gsys.cx/4heZElm