Convey

𝗖𝗼𝘂𝗻𝘁𝗱𝗼𝘄𝗻 𝘁𝗼 𝗔𝗣𝗣𝗔 𝟮𝟬𝟮𝟱 𝗕𝗲𝗴𝗶𝗻𝘀 We’re just two weeks away from APPA 2025, where leaders from public power utilities come together to advance policy, technology, and workforce development across the country. At Convey, we’re proud to support this mission. Our solutions are designed to help utilities work smarter, improve efficiency, and build trust with the communities they serve. We’re excited to join the conversation about resilient, community-owned power — and we’d love to connect with fellow attendees. Planning to be there? Schedule a meeting with Jay Malin or Lindsay Miller now: https://hubs.li/Q03phG-H0 #APPA2025 #WeAreConvey #ConveySomethingGreater

This is what transformation looks like. #WeAreConvey We’re stepping into the future with a bold vision: transforming customer journeys through intelligent workflows that unify people, teams, and technology. We’re no longer just about messaging — we’re about meaningful human connection at every step of the journey. Hear from CEO Maulik Datanwala on what it means to be Convey and why it was time for our evolution from Message Broadcast. Make sure to see the transformation yourself at https://hubs.li/Q03pjtBY0. #IntelligentWorkflows #Rebrand #UtilityMessaging #ConveySomethingGreater

Heading to EEI 2025 in New Orleans next week? Stop by the Innovation Hub to meet Scott McClintock, Convey's CRO, and discover how we turn regulatory complexity into opportunities to build trust and create meaningful customer moments when communication matters most. This year’s event is all about transformation—bringing together utility leaders, policymakers, and innovators to tackle the fastest-growing energy demand in decades. We’re excited to be part of the conversation. Stop by and see Scott in the Innovation Hub and connect 1:1 — schedule a meeting now: https://hubs.li/Q03ph0hc0 #EEI2025 #UtilityTransformation #WeAreConvey

Today, on Memorial Day, we pause to honor those who gave their lives in service to our country. It’s a day to remember, reflect, and appreciate the freedoms we enjoy that is made possible by those who served with courage and selflessness. From all of us at Convey, thank you to the heroes we’ve lost and the families who carry their memory forward. While much of our staff will be out of the office in honor of the holiday, you can reach us at: https://hubs.li/Q03n-PW50

Empowering Utilities. Connecting communities. Delivering trust. At Convey, we believe intelligent workflows aren't just about efficiency—they're about understanding. That’s why we design every customer journey to feel less like a transaction and more like a conversation. - 𝗛𝘂𝗺𝗮𝗻𝗶𝘇𝗲𝗱 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻𝘀, built on trust and care. - 𝗠𝗲𝗮𝘀𝘂𝗿𝗮𝗯𝗹𝗲 𝗶𝗺𝗽𝗮𝗰𝘁, for every customer, every day. - Empowering utilities and essential service providers to lead with confidence—and 𝗰𝗼𝗻𝗻𝗲𝗰𝘁 𝘄𝗶𝘁𝗵 𝗽𝘂𝗿𝗽𝗼𝘀𝗲. The work starts with our team—and the photo below is a snapshot of just some of the people behind the mission. Every insight, every interaction, and every innovation begins with them. Convey something greater at https://hubs.li/Q03nS1890 #WeAreConvey #UtilityCommunication #ReimagineTheCustomerJourney

𝗖𝗹𝗮𝗿𝗶𝘁𝘆. 𝗖𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲. 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗰𝗼𝗻𝗻𝗲𝗰𝘁𝗶𝗼𝗻. With Convey, reimagine the customer journey—at every touchpoint. See how we’re transforming customer communication: https://hubs.li/Q03nDm440 Our mission remains the same: helping regulated industries turn complex communications into clear, compliant, and human-centered experiences. Convey empowers your team to move faster, reduce risk, and build trust—while connecting with your entire community through seamless, intuitive communication. #WeAreConvey #UtilityCommunication #ReimagineTheCustomerJourney

We are excited to congratulate Consolidated Edison of New York (Con Edison) for being recognized with the 𝟮𝟬𝟮𝟱 𝗜𝗨𝗖𝗫 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲 𝗔𝘄𝗮𝗿𝗱 𝗳𝗼𝗿 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻 𝗶𝗻 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗘𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁. Con Edison developed a state-of-the-art Outage Communications Messaging Center (OCMC) to transform how they deliver emergency and outage notifications to their 3.7 million customers across New York City and Westchester County. Built in direct response to customer feedback, the OCMC enables Con Edison to send rapid, multichannel messages - via SMS, email, and AI-generated voice calls - almost instantly, streamlining what once was a fragmented and manual process. This new platform empowers customers to receive timely updates through their preferred channels and has already proven invaluable during major events, such as water main breaks that impacted gas and electric services during this past winter, by keeping thousands of customers informed and supported in real time. The OCMC not only accelerates communication but also enhances operational efficiency and customer satisfaction. By consolidating previously disjointed systems and introducing advanced features like AI-powered text-to-speech and self-service campaign management, 𝘁𝗵𝗲 𝘁𝗲𝗮𝗺 𝗵𝗮𝘀 𝗿𝗲𝗱𝘂𝗰𝗲𝗱 𝗺𝗲𝘀𝘀𝗮𝗴𝗲 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝘆 𝘁𝗶𝗺𝗲𝘀, 𝗶𝗺𝗽𝗿𝗼𝘃𝗲𝗱 𝘁𝗿𝗮𝗻𝘀𝗽𝗮𝗿𝗲𝗻𝗰𝘆, 𝗮𝗻𝗱 𝗺𝗮𝗶𝗻𝘁𝗮𝗶𝗻𝗲𝗱 𝘀𝘁𝗿𝗼𝗻𝗴 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗺𝗲𝘁𝗿𝗶𝗰𝘀 - even during challenging outages. This project reflects their unwavering commitment to customer service and their ability to harness technology to meet the evolving needs of one of the world’s largest and most dynamic energy markets. With a flexible, modular design the platform ensures it can continue to evolve, supporting new use cases and further strengthening Con Edison’s commitment to proactive, customer-centric engagement. It’s been 𝘁𝗿𝘂𝗹𝘆 𝗶𝗻𝘀𝗽𝗶𝗿𝗶𝗻𝗴 to collaborate, and support, with such a forward-thinking and dedicated team. Through vision, collaboration, and a strong commitment to their customers, Con Edison continues to drive progress in digital engagement. We are thrilled to celebrate their success and anticipate even greater impact as they build on these accomplishments. 𝗖𝗼𝗻𝗴𝗿𝗮𝘁𝘂𝗹𝗮𝘁𝗶𝗼𝗻𝘀 𝗮𝗴𝗮𝗶𝗻 𝘁𝗼 𝗲𝘃𝗲𝗿𝘆𝗼𝗻𝗲 𝗮𝘁 𝗖𝗼𝗻 𝗘𝗱𝗶𝘀𝗼𝗻 𝗳𝗼𝗿 𝘁𝗵𝗶𝘀 𝘄𝗲𝗹𝗹-𝗱𝗲𝘀𝗲𝗿𝘃𝗲𝗱 𝗿𝗲𝗰𝗼𝗴𝗻𝗶𝘁𝗶𝗼𝗻! 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝘁𝗵𝗲 𝗖𝗼𝗻𝘃𝗲𝘆 𝘄𝗮𝘆 If your organization is interested in strengthening your customer communications and driving future innovation in your engagements, we’d love to explore how we can collaborate. Let's find the best ways to help you deliver meaningful results for your customers—and hopefully celebrate YOUR success in the future. Contact us at https://hubs.li/Q03ndRPr0

𝗪𝗶𝘁𝗵 𝗖𝗼𝗻𝘃𝗲𝘆 𝗱𝗲𝗹𝗶𝘃𝗲𝗿 𝗰𝗹𝗮𝗿𝗶𝘁𝘆, 𝗰𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲, 𝗮𝗻𝗱 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗰𝗼𝗻𝗻𝗲𝗰𝘁𝗶𝗼𝗻 𝗶𝗻 𝗔𝗟𝗟 𝘆𝗼𝘂𝗿 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀 At Convey, we’re excited to introduce our reimagined brand—one that puts clarity, trust, and human connection at the heart of every utility interaction. Today’s service disruptions demand more than quick fixes. They require clear, compliant, and human-centered communication. That’s why Convey transforms how organizations connect with customers, streamline compliance, and drive results—while we handle the complexity. Our platform empowers highly regulated industries to turn complex communications into seamless, actionable experiences that drive measurable results. See how: https://hubs.li/Q03mRJY-0 𝗪𝗵𝗮𝘁 𝗺𝗮𝗸𝗲𝘀 𝗖𝗼𝗻𝘃𝗲𝘆 𝗱𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝘁? 𝘊𝘭𝘢𝘳𝘪𝘵𝘺 𝘸𝘩𝘦𝘯 𝘺𝘰𝘶 𝘯𝘦𝘦𝘥 𝘪𝘵 𝘮𝘰𝘴𝘵 Clear, reliable communication is key. Convey’s intuitive workflows cut through complexities by centralizing updates and empowering teams to act with speed and confidence. The result? Fewer silos, faster response, and a seamless experience for your teams and customers. 𝘊𝘰𝘮𝘱𝘭𝘪𝘢𝘯𝘤𝘦 𝘸𝘪𝘵𝘩𝘰𝘶𝘵 𝘤𝘰𝘮𝘱𝘳𝘰𝘮𝘪𝘴𝘦 Regulations evolve. Convey removes the guesswork with automated tracking, real-time reporting, and built-in audit trails—so your team can focus on delivering value. 𝘊𝘰𝘴𝘵 𝘳𝘦𝘥𝘶𝘤𝘵𝘪𝘰𝘯, 𝘥𝘦𝘭𝘪𝘷𝘦𝘳𝘦𝘥 Efficiency isn’t a buzzword—it’s a promise. Convey’s automation reduces manual tasks, minimizes errors, and streamlines compliance. Connecting every team and process in one platform empowers your organization to do more—freeing resources, accelerating response, and delivering real value to your bottom line. 𝘙𝘦𝘥𝘦𝘧𝘪𝘯𝘪𝘯𝘨 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘴𝘢𝘵𝘪𝘴𝘧𝘢𝘤𝘵𝘪𝘰𝘯 Every message builds trust. Convey ensures customers receive fast, transparent, and accessible updates—across channels and in every language. With actionable insights and real-time analytics, you can continuously improve the experience and turn every disruption into a moment of connection. 𝗧𝗵𝗲 𝗖𝗼𝗻𝘃𝗲𝘆 𝗱𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝗰𝗲 • Human-centered, intuitive design • Trusted, secure, scalable • Seamless onboarding with configurable solutions • Transparent impact on cost, compliance, and trust We turn complexity into clarity, compliance into confidence, and every interaction into connection. Contact us for more information: https://hubs.li/Q03mRJ6B0 Experience Convey. Reimagine communications. #Convey #ClarityInAction #ComplianceSimplified #CustomerConnection #OperationalExcellence #MeasurableImpact

By now, you’ve heard the news. After two decades of pioneering customer communication, we’re entering a bold new era. #WeAreConvey. This isn’t just a rebrand—it’s a reinvention of how proactive, intelligent communication shapes the customer experience. With recent acquisitions and breakthrough innovations, we're reimagining what’s possible across the customer journey. In this short video, our team dives into:   • The transformation to Convey with Maulik Datanwala, CEO   • Aligning product and brand strategy from Product Marketing Manager, Ellis Friedman   • A glimpse into our future roadmap with Paul Watkins, Director of Product Strategy Watch the full video and discover what’s next for our customers and partners: https://hubs.li/Q03mvbWz0 #WeAreConvey #IntelligentWorkflows #ReimaginingtheJourney #Rebrand #CustomerExperience #IntelligentCommunication

What a week. From live demos and packed sessions to custom screen printing and a booth that stopped people in their tracks — thank you for making #IUCX2025 unforgettable. Here’s a quick look back at some of our favorite moments. #WeAreConvey #ConferenceRecap #ConveySomethingGreater