Gorgias

Everyone is talking about AI in CX. But amidst all the buzz, it’s hard to know what “great” results actually look like. We were curious too. So we just dropped the most comprehensive report on conversational commerce in ecommerce. 16,000+ brands. 400 industry leaders. 350M+ conversations analyzed. The 2026 State of Conversational Commerce report is here and it's packed with: → Insights to plan your 2026 strategy → Benchmarks by business size and vertical → Real examples from leading brands like OSEA Malibu, bareMinerals, and Orthofeet See what sets the leaders apart and where you fit in. Swipe through for a preview of what's inside. 👀 👉 Get the report: https://lnkd.in/gRA-DBDu

We’re less than one week away from unveiling The State of Conversational Commerce in 2026 report. 84% of brands are investing in conversational commerce as a strategic pillar this year vs. last year. The shift has already happened: every channel is a storefront. Join us on February 3 at 1 PM EST for: → A breakdown of the 5 trends shaping ecommerce → Data from 400 ecommerce leaders, 16,000 brands, and 350M+ conversations → A stacked speaker line-up including our CEO, Product team, and experts at OSEA Malibu, J.LINDEBERG, & Yotpo Don’t miss your chance to see the data before anyone else. 👀 Save your spot: https://lnkd.in/eQT6BU9J

Your customers text. Now your AI does too. We're so excited to announce that AI Agent is now available on SMS. 🎉 By conversing with customers on the device that's always in their pocket, you can meet them where they're at. Order tracking from the bus stop. Product questions from the couch. Appointment changes on the go. All resolved in seconds, in your brand's voice, without them ever opening a browser. The conversation doesn't have to end when customers leave your site.

97% of ecommerce brands have an AI strategy for 2026. Winning brands know how to turn AI-powered conversations into revenue. On February 3rd at 1:00pm EST, we're sharing findings from 16,000+ ecommerce brands and 400 industry leaders. This sneak peek at our 2026 Conversational Commerce Trends report dives into the shift that's defining ecommerce, including why 93% of AI-driven purchases happen within 48 hours of the first chat. One hour of insights you need to gain more market share. See you there! https://lnkd.in/eQT6BU9J

We take learning seriously here, and we rebuilt the Gorgias Academy to reflect that. Gorgias Academy is your interactive, AI-powered learning hub filled with tailored content, from quick tips to certifications, designed to help you grow at your own pace. As an AI-first company, we knew customer education needed to deliver the same smart, conversational experience our customers give to shoppers. So we partnered with Sana to add an AI tutor that answers questions in real-time, step-by-step, exactly when learners need it. In just 3 months:  ▶️ 4,000+ ecommerce professionals enrolled ▶️ 1,000+ certifications issued ▶️ 99% of learners felt confident There’s a learning curve with any new tool. That’s why we’re investing in making customer education as engaging, interactive, and easy as possible. Read more about how we built it: https://lnkd.in/egYCYxs5  Explore the Gorgias Academy: https://lnkd.in/epcth9Jy

We'll be at NRF 2026 next week! See you there? We’re kicking off the year in NYC, connecting with top ecommerce brands and showcasing how AI-powered CX is helping merchants scale smarter in 2026. Stop by our booth for: ➡️ Live conversations around AI, automation, and the future of CX ➡️ Real insights from brands building for scale ➡️ A fun, feel-good activation with Little Words Project (yes, it’s as cute as it sounds)   Jan 11-13 | Booth # 4047 (Level 3) NRF 2026 | New York City Come build something meaningful with us. See you there! 👋

In 2025, Gorgias AI Agent handled 22.7M customer tickets—2,600+ per hour, 24/7. That's 78.8 years of support work compressed into one year. 8M fully automated resolutions. While your team focused on complex issues, coached new hires, and built better customer relationships, AI Agent handled the repetitive questions. From 122K tickets on Black Friday to 672K at the noon rush, AI Agent proved something critical: automation isn't replacing your team. It's amplifying them. To the thousands of support teams who trusted us: thank you for redefining what's possible in customer service. Here's to 2026. Your customers will still ask where their order is. And AI Agent will still answer, so your team can focus on what humans do best.

Last week, we brought together 25 of NYC's sharpest ecommerce operators for Merry Kithmas, an evening of connection, conversation, and a sprinkle of shopping with our long-time partner, KITH. These moments matter. The best insights don't come from decks - they come from operators swapping stories, solving problems together, and building relationships that last beyond an event. Grateful to Kith for opening their doors and to every brand leader who showed up to share, learn, and connect. We're planning more experiences around NRF 2026. If you're a brand leader in NYC and want in, drop a comment or DM us!

BFCM 2025 just proved something most ecommerce leaders thought was impossible: service quality actually improved during peak volume. Brands using AI didn't just survive the surge, they turned it into a conversion opportunity. What does your 2026 playbook look like?

Big news today: AwearMarket made its national debut on the Today Show, where co-founder Dave Coulier shared his personal shift toward toxin-free living and introduced a new kind of marketplace built for people who want cleaner, better options that actually feel good to use. We’re thrilled that Gorgias is part of this launch story alongside the team at pb+j | Top-Rated eCommerce Agency, who led a deeply integrated go-to-market collaboration from the first spark of strategy to launch-day polish. With Gorgias, the Awear team can stay present with every shopper, whether they are curious, browsing, or looking for guidance. Gorgias brings every conversation and each piece of customer history into one place so the Awear team can deliver support that feels personal, consistent, and genuinely helpful.