Gorgias

What's the first task ✨outside of work✨ you would automate? It's true, we've been laser-focused on automation thanks to the recent launch of our AI Agent. So when the mics came out at CX Connect, we couldn't pass up the opportunity to become investigative journalists, and ask CX leaders this hard-hitting question. Your turn 👉 Sky's the limit, creativity's the name of the game, what's the first task you're automating? (PS - laws of physics don't apply). [Huge thanks to our patient participants: Amanda Kwasniewicz, Roma Yumul, Molly Wallace Kerrigan, Jessica Botello, Kevin Gould, Zoe Kahn, Caela Castillo, Ronak Shah, Anne Dyer, Ren Fuller-Wasserman, Alexandria Collis, and Danny Taing]. #CX #Automation #AI #CustomerExperience

Migrating CX platforms is a big decision, but one that ecom brands often need to evaluate in order to tackle growth spurts with low friction. As Max Wallace, Director of Customer Experience at Tommy John offers, “Even if you’re not currently considering moving to a new platform—you should. It’s very easy to get comfortable with what you’re using, but we knew we had to consider other options and [Gorgias has] paid off tenfold.” Swipe through the slides below to learn how to identify *warning signs* that it might be time to make the switch. 👇

“People don’t bounce because they’re bored. They bounce because they’re unsure.” - Gabrielle McWhirter, CX Lead at Pepper At Gorgias Connect our Senior PMM Matilda Lee sat down with Gabby to talk about a hot topic for most ecom brands right now: “Turning Chat into a Revenue Engine.” This wasn’t support tips and tricks—it was a real look at how AI-powered chat is driving revenue for high-growth DTC brands. Some key takeaways for ecommerce teams: 🛒 Shoppers abandon when they’re uncertain, especially about fit, color, or product confidence 💰 Targeted, high-intent discounts convert far better than blanket promos Gorgias AI doesn’t just assist, it boosts sales. 📈 Chat can and should be a revenue-generating channel. If you’re not seeing proactive sales in chat, talk to us! This session was a standout example of how ecommerce brands are using Gorgias to turn conversations into conversions, and support into a profit center. Thank you Gabby and Matilda for sharing all your early learnings!

Two days in Santa Barbara. Quality time with our product and leadership teams. Roundtable feedback. Roadmap reveals. Real conversations. The Gorgias Ambassador Retreat is an event we look forward to all year, bringing together our top customers and power-users, to help us shape the future of CX in ecommerce. From honest product feedback to AI innovation brainstorms, every moment was about pushing the bar higher. An unending thank you to the brands building alongside us. Let’s keep redefining what’s possible for innovative ecom brands. 💪

🚨 Please read 🚨 https://lnkd.in/gdCi4kb4

How well do you know your [ecom] ABC’s? We put conference attendees to the test during the recent Gorgias Connect! A was easy 🤓 H we could have disqualified 🙅♀️ L took a little thinking 🤔 And we didn’t even bother with Z 😅 Check out all 26 answers, below 👇

Power partnership in action: Gorgias × Domaine 🤝 When the world’s largest Shopify agency teams up with the leading Conversational AI platform for ecommerce, the results speak for themselves. Together, Domaine and Gorgias are redefining what support can do—with a shared mission to turn CX into a true growth engine for the biggest names in ecommerce. Just a few highlights from our joint success: 🕰️ Timex Group scaled global CX while cutting costs and tech debt 💄 Laura Mercier Cosmetics boosted AOV by 38% with AI + virtual try-ons 🧴 bareMinerals hit a 64% automation rate and now attributes 5% of sales to AI Agent 📚 ASSOULINE increased conversion rate by 11.4% by replicating luxury service online 🥛 Milk Makeup saw higher engagement across the board with personalized, AI-powered support All powered by a deep Shopify integration, instant automation, and a shared belief that support isn’t a cost center—it’s a revenue driver. As Karolina Kondrat, Director of Partnerships at Domaine, puts it: “Gorgias is more than a CX platform — it’s a strategic partner helping our clients evolve support into an additional channel for growth.” 📖 Read the full story: https://lnkd.in/gsP9AvV4

A billion-dollar retailer just cut CX costs in half—and turned support into a revenue driver. Tuesday Morning’s ecommerce growth was being negatively impacted by a clunky, high-maintenance platform. Every upgrade cost $10K and took 80+ hours to execute. With help from our partner BrandRukus, they made the switch to Gorgias in just 48 hours. The results from that migration: – 81% faster first response time – 50% lower support costs – 30% higher CSAT – 34% increase in review ratings AI Agent now handles routine tickets instantly, giving the CX team time to focus on what matters: personalized service and sales. Which is to say, when your support platform works smarter, your team drives growth. 💪 Full story here: https://lnkd.in/g9gmzErU

Delivering exceptional support starts with connected data. https://lnkd.in/d_yeZXmW By integrating REVIEWS.io with Gorgias—and partnering with ShopCreatify—you can: - Access real-time customer insights in one place - Automate review requests after ticket resolution - Route and resolve negative reviews fast - Create personalized support at scale This isn’t just smarter CX, it’s support that drives sales and loyalty. Explore how the integration works and why top brands are making the switch. #ecommerce #shopify #userexperience #ux #reviews

It's time to celebrate the winners of our Gorgias Partner Awards! ⏰ 🏆 These incredible change-makers are driving real impact for ecommerce brands. They're raising the bar, bringing expertise, and innovating alongside us! A big thank you and congratulations to this year’s winners. We’re grateful to collaborate with teams that share our vision of the future. Let's give these standouts a round of applause! US Agency Partner of the Year: Domaine US BPO Partner of the Year: TalentPop US Tech Partner of the Year: Loop APAC Partner of the Year: Arkhi APAC Tech Partner of the Year: Shopify EMEA Partner of the Year: Woolman EMEA Tech Partner of the Year: Yotpo