Henry Schein

“My approach to customer service is simple: treat others the way you’d want to be treated. Exceptional service means truly listening, understanding what our customers need, and staying with them until the issue is fully resolved. And in health care, that support directly impacts patient care. Every call, every follow-up, and every solution helps someone provide better patient care. Hearing the relief in a customer’s voice, especially knowing they hold lives in their hands, is a powerful reminder that empathy is essential.” #CXDay #CSWeek2025 #SCWeek #TeamSchein Jade Willis Customer Service Representative 3 Years with Henry Schein Interested in joining #TeamSchein? Visit us for opportunities at https://bit.ly/3JLlmAB.

“The health care ecosystem is a complex, interconnected community with a single purpose: improving patient outcomes. From providers and patients to purchasing teams and supply chain professionals, it’s the relationships that make our work meaningful. We often collaborate across borders, time zones, and languages to share knowledge and develop solutions, creating a more efficient supply chain and a better experience for our customers. This ecosystem represents real people who are listening, learning, and showing up to improve outcomes, not just in one country, but for communities around the world.” #CXDay #CSWeek2025 #SCWeek #TeamSchein Paul Rees Henry Schein Products Planning Specialist, Henry Schein EMEA 6 years with Henry Schein Interested in joining #TeamSchein? Visit us for opportunities at https://bit.ly/3JLlmAB.

The world needs more smiles! The Global Student Outreach Program empowers students to turn education into action through global service-learning mission trips. Apply for a product grant to transform your skills into real-world impact, connecting classroom learning with compassionate care. https://bit.ly/48KRjn5

“At Henry Schein, we believe collective action can make a difference in the lives of individuals and families impacted by cancer," said Mark Hillebrandt, Vice President and Chief Digital Officer. Over the past 19 years, Practice Pink has contributed more than $2.1 million to cancer-related causes, helping to advance vital research, expand access to care, and promote health care worldwide. Learn more: https://bit.ly/42yaHA5

“If I could share one thing with our customers, it’s that when you give us feedback, your voice is heard. I know this because I’ve based my career around listening. From the moment I open my laptop in the morning to when I step away at night, my role is to read, reflect on, and analyze every experience you’ve shared with us. Each piece of feedback represents more than just data; it’s your time, your thoughts, and your trust. And with that comes a responsibility to empathize with what you’re telling us. Not every comment calls for a world-shifting change. Many of the most meaningful responses mention small things, but they add up. They build trust, and they remind us that while a good experience meets expectations, a great one anticipates them." #CXDay #CSWeek2025 #SCWeek #TeamSchein Yamna Imran Customer Experience Analyst 3 years with Henry Schein Interested in joining #TeamSchein? Visit us for opportunities at https://bit.ly/3JLlmAB.

Headed to Vegas for #HLTH2025? Don’t miss the Oral Health Pavilion! Step into immersive patient journeys, take part in free onsite health screenings, and discover how oral health connects to heart health, diabetes, maternal health, and more.

🌎 🎉 Applications for the Global Student Outreach Program are open! Turn academic learning into real-world impact. Henry Schein Cares provides the supplies for your service-learning missions, empowering you to transform your skills into vital care for communities that need it most.

“Health care professionals are the heart of our communities, caring for our families, friends, and neighbors with compassion and expertise. As a Henry Schein sales professional, I’m honored to support their work behind the scenes, ensuring they have what they need to keep patients healthy. It’s strange to say, but I hope they don’t think of me during their day-to-day. Because when everything arrives quickly, correctly, and on time — without adding to their critical work — I’ve done my job. To me, a great customer experience is built on small, consistent moments of transparency, reliability, and genuine connection. When our customers feel both supported and valued, that’s what builds lasting trust. I’m so thankful for both my fellow #TeamSchein Members and those on the front lines of health care who work tirelessly to make it all happen.” #CXDay #CSWeek2025 #SCWeek #TeamSchein Graziela Titon Ceron Inside Sales Specialist, Henry Schein Brazil 4 Years with Henry Schein Interested in joining #TeamSchein? Visit us for opportunities at https://bit.ly/3JLlmAB.

“’Good morning with joy!’ That’s how I start every customer conversation. It may seem simple, but my hope is to brighten someone’s day, even just a little. As a salesperson, people often assume my job is just to sell (rightfully so). But what they don’t always see are the decades-long relationships built on trust, transparency, and real communication. They don’t immediately see the technical expertise we bring to the table, or the thoughtfulness behind every recommendation we make. Our customers are health care providers who rely on the right products to care for their patients, and I take that responsibility to heart. If I can make someone’s day just a little easier (and maybe even bring a smile), then I’ve done my job.” #CXDay #CSWeek2025 #SCWeek #TeamSchein Haline Heinzen Inside Sales Specialist, Henry Schien Brazil 10 Years with Henry Schein Interested in joining #TeamSchein? Visit us for opportunities at https://bit.ly/3JLlmAB.

“By fostering open communication with our customers, we can anticipate their needs and implement solutions that reliably meet them,” said Heather Kolenik, Senior Manager of Inventory Management and Large Customer Supply Strategy. Behind every patient interaction is an unseen network of supply chain professionals ensuring critical products are there when they’re needed most. Read more from Repertoire Magazine https://bit.ly/42WrkFD #CXDay #CSWeek2025 #SCWeek #TeamSchein