Illuma

Empower FCU Protects 30,000+ Members in Just 6 Months with IllumaSHIELD™ The results speak for themselves: ✅ Over 30,000 members enrolled ✅ 81% faster caller verification ✅ Zero successful fraud attempts ✅ Successful rollout across 19 departments “IllumaSHIELD™ streamlined our process without sacrificing security,” — Janis Lunger, VP Member Contact Center Members enjoy the convenience. Agents save valuable time. Fraud is stopped in its tracks. Stronger security. Better experience. Proven results. 🔗 Learn more at illuma.cx or connect with our team today. #VoiceBiometrics #FraudPrevention #FinTech #IllumaSHIELD

🔒 Stop Account Takeovers Before They Start 🔒 Fraudsters are getting smarter—using social engineering and breached data to bypass outdated security questions. IllumaSHIELD™ empowers organizations to fight back with seamless voice authentication that protects both account holders and agents. ✅ Real-time fraud detection ✅ Effortless, passive enrollment ✅ Privacy-first, frictionless experience “They’d call back with the right answers after social engineering another agent.” – Katie Johnson, Contact Center Manager Every AudioPrint™ is unique. Unlike personal data, it can’t be stolen or guessed. 🛡️ Stay ahead of fraud. Strengthen security—without sacrificing trust. 📖 Learn more: https://bit.ly/46is3DQ #FraudPrevention #VoiceBiometrics #CyberSecurity #CallCenterTech #CreditUnions #IllumaSHIELD

SO much essential info baked into this week's episode- TTV Capital Partner Sean Banks on unicorns, the state of #fintech funding and when NOT to take VC money. Illuma founder Milind Borkar responds to Sam Altman's claim that #AI has "defeated" voice authentication, and Technology Association of Georgia CEO Larry K. Williams on the upcoming Fintech South and the Georgia ecosystem's secret sauce. https://lnkd.in/emPCQwz3 #creditunions TAG Fintech Society Best Innovation Group

Tucson Federal Credit Union Enhances Member Security with IllumaSHIELD™ We’re excited to announce that Tucson Federal Credit Union (TFCU) has implemented IllumaSHIELD™ across its contact centers—empowering their team to passively authenticate members in real time. By eliminating the need for PINs and security questions, TFCU is reducing call times, streamlining service, and enhancing fraud prevention. “Our members deserve both convenience and strong protection,” said Krystal Adams, COO at TFCU. “With IllumaSHIELD™, we’re able to verify callers securely—while providing the friendly, high-touch service our community expects.” TFCU joins a growing number of innovative credit unions leading the way in secure, frictionless member authentication—and we’re proud to support their commitment to both security and service. - Key Benefits of IllumaSHIELD™: - Real-time voice authentication - Reduced call handle times - Frictionless fraud prevention - Seamless integration with contact center platforms Congratulations to the TFCU team for prioritizing member trust and experience through smart, secure innovation. #VoiceAuthentication #CreditUnionInnovation #FraudPrevention #MemberExperience #ContactCenterTech #IllumaSHIELD #SecureBanking #DigitalTransformation #TFCU #IllumaPartner https://lnkd.in/gZhWtQtf

Fraud never rests—and neither should your security. Empower Federal Credit Union protected over 30,000 members in just six months using IllumaSHIELD™ voice authentication. Deployed across 19 departments, Empower FCU cut member verification time by 81%, achieved nearly 80% enrollment, and stopped every fraud attempt cold. IllumaSHIELD™ integrates effortlessly into existing workflows, improving security and accessibility—including for visually impaired members. Janis Lunger, VP of the Member Contact Center, says it’s boosted team confidence and dramatically reduced member friction. Your account holders deserve the same protection and seamless experience—don’t wait until fraud strikes. Act now! See how IllumaSHIELD™ can transform your account holder verification. Visit illuma.cx to book a demo today! #CreditUnionInnovation #VoiceAuthentication #MemberExperience #FraudPrevention #IllumaSHIELD

Fraud risks are rising—can your contact center keep up? Using AI-powered AudioPrint™ technology, IllumaSHIELD™ passively verifies members during natural conversations—cutting verification time by over 87% and eliminating frustrating security questions. "By integrating Illuma Labs’ advanced security solutions, we’re enhancing fraud detection and identity protection, so our members can interact with confidence and peace of mind," said Jim Gibson, COO of Oregon State Credit Union. "This partnership reflects our commitment to cutting-edge security and operational efficiency." As threats grow more sophisticated, Oregon State Credit Union is leading the way with member-first technology that strengthens security without sacrificing convenience. Don’t wait for fraud to impact your members—act now. Discover how IllumaSHIELD™ can transform your security and account holder experience at illuma.cx. #VoiceAuthentication #CreditUnionSecurity #MemberExperience #FraudPrevention #IllumaSHIELD #OregonStateCreditUnion #FintechInnovation

AI’s Growing Threat to Digital Channels—Deepfake Detection paired with Multi Factor Authentication Is the Defense Financial Institutions Need Sam Altman recently said AI has “defeated voice authentication.” That statement reflects a broader truth: Generative AI has broken traditional defenses across all digital channels—not just in banking. Deepfakes, voice clones, and AI-driven impersonation are evolving faster than human teams or outdated systems can keep up. Without modern defenses, financial institutions are left exposed. At Illuma, we believe the only way forward is to fight AI with AI. That’s why we’re investing heavily in IllumaSHIELD™, our next-gen voice authentication platform that includes: - Real-time detection of synthetic/AI-generated audio - A built-in Risk Rating Engine to assess threat levels - Integrated One-Time Passcode (OTP) for MFA escalation This is layered security designed for the AI era—and built to keep your phone channel secure without sacrificing convenience. We're also collaborating with leaders in synthetic AI and voice cloning to stay ahead of evolving threats and protect our clients with tools that constantly learn and adapt. Read more: https://lnkd.in/gb3qCBUu and learn how Illuma is reshaping voice security: https://illuma.cx/ #AI #Deepfakes #VoiceAuthentication #FraudPrevention #Cybersecurity #Fintech #VoiceBiometrics #MFA #IllumaSHIELD #ContactCenterSecurity

Balancing security and caller experience can be a challenge—how is your organization approaching authentication that minimizes friction for callers?

Caller verification shouldn’t stand in the way of great service. Traditional security questions create delays and frustrate callers. That’s why leading banks and credit unions trust IllumaSHIELD™—a secure, voice-first authentication solution. Powered by our unique AudioPrint™ technology, IllumaSHIELD™ verifies callers passively during natural conversation—no passwords, PINs, or verbal challenges needed. 🔵 Real-time, effortless voice authentication 🔵 AI-driven, one-of-a-kind AudioPrint™ 🔵 Seamless integration with agent workflows 🔵 Faster calls and boosted efficiency 🔵 Privacy-first enrollment with 95%+ end user adoption Stronger security. Smoother experiences. Zero friction. Ready to elevate your contact center? Visit illuma.cx and connect with our team today! #VoiceAuthentication #CallCenterSecurity #BankingTechnology #CreditUnionInnovation #CustomerExperience #IllumaSHIELD #AuthenticationSolutions

Smarter Conversations. Stronger Security. One Seamless Experience. As organizations and contact centers face growing fraud threats and rising consumer expectations, the latest Connex Telecommunications Inc. professional services demo reveals what’s possible when intelligent automation meets seamless voice authentication. Watch how Parloa’s AI agents and Illuma’s IllumaSHIELD™ integrate into a single, intelligent solution—enabling faster, more secure, and more personalized user interactions. 🎥 Watch the Demo Now - https://lnkd.in/gZaAD7K7 What you’ll learn: How AI agents streamline support and reduce your team’s workload Why real-time voice biometrics are key to fraud prevention and trust How seamless integration elevates both security and experience The future of voice is here—and it’s frictionless. Want to learn more about how this technology fits into your environment? Book a demo with Illuma today. https://lnkd.in/gXqJshYE #ConversationalAI #VoiceBiometrics #CustomerExperience #FraudPrevention #ContactCenterTech #AI #CXInnovation #illumashield #AgenticAI