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Most teams ruin their intake calls in the first 5 minutes. Here’s what kills clarity fast, and what to do instead ➡️No context: Jumping into questions before setting the scene. Start with a 30-second setup: “Here’s what we’re trying to solve, here’s why it matters.” ➡️No structure: Letting stakeholders ramble without clear focus. Use a loose flow — context → goals → blockers → success. ➡️No goal: Skipping the “What does success look like?” question. Always anchor the convo with a shared definition of done. When intake is messy, insights get diluted. Start sharp. It sets the tone for everything else.

If your calls aren’t driving results, it’s not because of luck, it’s your call quality. Here’s how to check fast if your calls are working or wasting time. #CallQuality #CustomerExperience #Insight7 #QuickChecks #BusinessGrowth

Your competitor made a product bet last week. You’re still tagging interview transcripts. In this issue of The Insights Frontier, we unpack the hidden cost of manual interview analysis, and why teams that automate are winning. Read the full story ⬇️ #CustomerInsights #B2BMarketing #UserResearch #TheInsightsFrontier

Your client intake calls are the first step to understanding what really matters. When structured well, even 15 minutes can unlock powerful clarity and direction. It’s not about rushing through a checklist, it’s about intentional listening, asking the right questions, and confirming understanding before moving forward. That’s how strong relationships begin. And that’s where insight driven tools help you move faster, smarter, and with confidence. Small changes, big impact!

Your team is dialing all day, but no one really knows which calls are working. One rep talks too much. Another asks all the right questions, but never gets a yes. Everyone's guessing. We're building something to change that, and it'll transform how you evaluate performance, forever. #SalesLeadership #SalesCoaching #B2BSales #CallIntelligence #Insight7

This Memorial Day, we honor the brave men and women who gave everything. The names we don’t know. The stories we’ll never hear. And the bravery that built the freedom we work and live in every day. Their legacy is a reminder of the freedom we hold sacred, and the cost at which it came.

Ever come off a call feeling like you talked a lot but didn’t really hear anything important? You’re not alone. It’s easy to get caught up in conversations that feel productive, only to find later you missed the real issues. What if instead of guessing, you had a simple way to spot what truly matters early? Here’s a quick framework to help you listen better and focus on the signals that matter: ➡️ Identify the core challenge that’s causing the most pain. This is what keeps your client up at night. ➡️ Review past solutions tried and where they fell short. ➡️ Understand the real impact if the problem isn’t solved quickly. Use this framework to stop guessing, listen smarter, and make every client call count.

We’re not replacing agents. We’re making them faster! In this clip from The Insights Frontier, CX expert Camilla Ferreira breaks it down: By handling the grunt work, AI frees agents to focus on real conversations, real speed, and real impact. This is the future of CX, and it’s already here. #CustomerExperience #CXLeadership #AIInSupport #FutureOfCX

Drowning in call transcripts? You’re not alone. The paper pile is real. So is the burnout. But what if you didn’t have to choose between speed and depth? Something new is coming, and it’s built to pull you out of the overwhelm. Stay close👀 #Insight7 #QualResearch #AIInsights #CustomerExperience #WorkSmarter

In the second part of our conversation with Camila Ferreira 🇧🇷🇨🇴🇨🇱🇮🇪🇲🇽🇺🇸, we dive into the CX mindset shift that transforms customer support from a cost center to a growth engine. If you care about driving real business value, it’s time to learn how to speak the language your leaders understand. Unlock new opportunities using insights you already have, no guesswork needed. Subscribe to our LinkedIn newsletter for practical strategies, expert tips, and the latest trends that will elevate your customer experience game.