Today, we pause to remember and honor the heroes who gave everything for our freedom.
Innovate UtilityCX
Utilities
Sherman, TX 2,790 followers
The premier utility customer service learning and networking leader.
About us
IUCX is a utility customer service learning and networking leader with a worldwide, respected reputation. We build and encourage connections between utility customer service professionals and collaboration with industry partners around the CX. We showcase positive case studies, recognize successful role models and curate innovative approaches to meet and exceed attendee expectations.
- Website
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www.iucx.org
External link for Innovate UtilityCX
- Industry
- Utilities
- Company size
- 2-10 employees
- Headquarters
- Sherman, TX
- Type
- Nonprofit
- Founded
- 1976
- Specialties
- Customer Engagement, Utility Education Conference, Field Services, Synergy Groups, Executive Summit, Webinars, Devices, Data & Analytics, IT customer service, Key Account Forum, Expanding Excellence Awards, Meter-to-Cash, Credit & Collections / Billing & Payments, and 311
Locations
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Primary
Get directions
2612 W. Lamberth Rd, Suite 300
Sherman, TX 75092, US
Employees at Innovate UtilityCX
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Julie Lupinacci
Chief Customer Officer w/Hydro Ottawa
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Julio Morales
Head of Strategy & Engagement at Innovate UtilityCX
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ASEEM ADHAV...PMP®
IT Product Line Manager, Credit & Collections, SAP FICA towers, Distributed Energy Resources Programs across MA, CT, NH. IUCX planning committee…
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Chris Johnson
Manager Products & Services at Benton PUD
Updates
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💡 Have ideas for the future of utility customer service, training, and events? Visit the IUCX Innovation Hub at Booth #113 this Wednesday or Thursday from 10:00 AM – 2:00 PM! This collaborative space is your opportunity to shape what’s next. Whether you’re a seasoned executive, rising professional, or solution provider, your insights matter—and they help guide the future of IUCX programs and resources. Let’s build the next generation of UtilityCX—together. #IUCX2025 #UtilityInnovation #CustomerExperience #UtilityCX #ConferenceWeek
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🌟 2025 IUCX Conference Week is in full swing! 🌟 Start your day right: 🥞 Grab breakfast outside Ballroom 120D by 8 am and settle in for Brad Montgomery’s keynote: “The Undeniable, Jaw-Dropping Power of Encouragement” 🎓 8 Workshop Tracks Available: From strategy, to billing & payments, to digital engagement—there’s something for everyone! 🏢 Explore the Exhibit Hall: Meet our incredible exhibitors, discover new solutions, and connect with industry partners driving innovation. 🔍 Finding Innovation Returns! Open the scavenger hunt icon in the IUCX event app and don't miss out on your chance to win awesome prizes. 🍹 Don't Miss out on the Networking Reception: Starts at 4:30 pm—connect and unwind! 📚 Women of Power and Utilities Stop by Booth #108 to purchase the book and get ready for the Book Launch & Signing Party at 5 pm, also near Booth #108. Let’s kick off this amazing week of connection, learning, and innovation! #IUCX2025 #UtilityCX #ConferenceWeek #Networking #Innovation