We’re still not over it. 🫶 Our 2025 Partner Alliance event was everything we hoped it would be. So many brilliant people, so many good conversations, and so many moments that reminded us why we do what we do. Here’s a little recap featuring some of the sharpest CX minds we know, sharing how they’re building automation that actually enhances customer experience. Huge thank-you once again to Domonique Brown (Liquid I.V.), Trent Hoerman (Dollar Shave Club), Cindy Rodriguez (Fellow), Harley Guffey (ONNIT), Ali Anderson (Primal Harvest), Ashley Horton (Literati), Jay Bennett (JustFoodForDogs) …and everyone else who came to hang out, swap ideas, and make the room feel like an extended team, not just an event. 💛 We can’t wait to do it again! #CustomerExperience #CX #AI #Ecommerce #Automation #PartnerAlliance #TeamKODIF
KODIF
Software Development
San Francisco, CA 12,825 followers
AI Agents and Intelligence for Customer Support.
About us
Our action-first AI platform enables CX teams to build intelligent automation across any digital channel - reducing ticket volume, improving resolution speed and accuracy, and unlocking new revenue and retention opportunities through personalized customer journeys. Kodif's modular framework includes: - AI Agents that take real action - AI Analysts that learn and adapt - AI Managers that surface trends and optimize workflows
- Website
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https://kodif.ai/
External link for KODIF
- Industry
- Software Development
- Company size
- 11-50 employees
- Headquarters
- San Francisco, CA
- Type
- Privately Held
- Founded
- 2021
- Specialties
- cx automation, customer service software, self-service tool, cx self-service automation, customer experience, customer support automation , AI for customer support, self-service solution , chatbot automation, call center automation , omni-channel, multi-channel platform, self-service bots, self-service widgets, support automation tool, and Zendesk integration
Products
![Click here to view KODIF]()
KODIF
Customer Experience Management Software
KODIF delivers the first full AI workforce for ecommerce brands, helping you support customers across their entire journey while reducing manual load and driving more revenue through smarter automation. Each brand gets an AI Agent that connects directly to your backend systems: order management, subscriptions, warehouse tools, etc. to automate real actions, not just conversations. Our three tiers grow with you: Tier 1: Chat-based, human-like support with real-time data and seamless handoffs. Tier 2: Expands into email/SMS for authenticated, high-personalization experiences. Super Agent: Operates across all channels with deep personalization and global segmentation. Plus, the AI Manager keeps your agents accurate and optimized, while the AI Analyst surfaces insights that drive smarter decisions. Together, they deliver end-to-end AI coverage that delights customers, boosts conversions, and scales with your business.
Locations
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Primary
Get directions
San Francisco, CA 94105, US
Employees at KODIF
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Craig Stoss
VP of Solutions at Kodif, Content Creator and Speaker.
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Norm Usenkanov
Co-Founder & CTO at KODIF | ex-Uber
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Iskender Usenkanov
Senior DevOps Engineer | 10 years of experienc | SRE | AWS | Kubernetes (k8s) | CI/CD | Terraform | Docker | GitHub Actions | Jenkins | Monitoring |…
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Marcos Moreira
Design Systems Lead | Product Designer | FE Developer | Accessibility advocate
Updates
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KODIF reposted this
Hiring great people, designing new features, closing deals - all amazing parts of the job. But nothing beats seeing a happy customer. That’s the part that keeps me excited every day. Happy building everyone! 🚀
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Today, we're featuring our integration with Shippo, the best multi-carrier shipping software for businesses. With this integration, you can: 💚 Create shipments and parcels 💚 Track and refund shipments 💚 List or retrieve orders to resolve delivery issues fast With Shippo + KODIF, your customers get real-time shipping solutions, and your team saves hours on repetitive logistics tasks. Want to see the other 100+ integrations we have? Check out our integrations page in the comments 👇 #CustomerExperience #Ecommerce #Automation #Integrations #Shipping #Shippo #KODIF
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One last reminder that ElevateCX NYC is this Friday! We're sponsoring (if you're a CX practitioner, your ticket is a whopping ✨ completely free ✨ ), Craig Stoss is speaking (as he should), and it'll be an all around gathering of some really smart and talented people 🥰 Come hang out! https://lnkd.in/e3mGjW2j
ElevateCX is back in NYC! We've got practical sessions, honest conversations, and networking with people you’ll actually want to keep up with. Join us on Oct. 24th at The Second City in Brooklyn. Thanks to our sponsor KODIF tickets are FREE for CX practitioners! We can't wait to see you 💌 🪿
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There's a fan club for Domonique Brown, and we’re definitely in it 🙋♀️
Founder, CartStars | Building the room where top retail and eCommerce minds grow together.
The difference between service and strategy? Leaders like Domonique Brown. To her, CX is not a back-office function. It's a lever for strategy. It sounds novel, but it shouldn’t. The customer is why we do most of what we do. And yet too often, their voice never makes it into the room. Domonique changes that. Grounded. Clear. Bringing input, not ego. Providing perspective, not noise. Her truth? The best leaders don’t just set the pace. They hold the weight- the burnout that comes with it. Not because something is wrong. But because they genuinely love the work. A drive that knows no bounds. How else could you scale a Cx team from scratch? Guiding it to support Liquid I.V., from a $20M company to a billion-dollar business. To pair that insatiable curiosity with strategic insights? That isn’t service. It’s advantage. #CartStars #retail #ecommerce #cx #scaling #strategy #leadership
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If there’s one thing every apparel and footwear brand knows, it’s that returns are inevitable (but frustration doesn’t have to be!). Wrong size, wrong fit, shipping delay, damaged item. The problems aren’t rare, they’re pretty routine. And yet, how those moments are handled (ideally quickly, clearly, and with empathy) is what separates customer retention from customer regret. Let's talk about it more. Link in comments 👇 #Ecommerce #CX #CustomerExperience #CustomerSupport #Automation #AI #EcommerceAutomation #Apparel #Footwear #EcommerceBrands
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A lot of ecommerce brands lose customers after they’ve already done the hard part. You got the click. You maybe even got the add-to-cart. Then… poof. Gone. Not because your product isn’t great, but because your experience isn’t helping them decide. Our latest post breaks down how AI that actually understands context—not just “people who bought X also bought Y”—can turn conversations into conversions. Link in comments 👇 #Ecommerce #CX #AI #Automation #CustomerExperience #EcommerceGrowth #ConversionRateOptimization
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Is forecasting for BFCM similar enough to buying a house? In this clip from our joint webinar with Ali Anderson (Primal Harvest) and Marian Briceno (Horatio), Craig explains how he treats it: build a spreadsheet, set your thresholds, and figure out exactly when things might crack before they actually do. BFCM is almost here, so remember, kids: "Hope it holds” is not a strategy, especially when your agents are about to drown in tickets. #Ecommerce #BFCM #CustomerExperience #CX #Automation #Forecasting
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“Data is like an exercise bike you got for your birthday: it’s not valuable unless you use it.” In this clip from our recent webinar with Rebuy Engine and Hark, Craig breaks down why data only matters if it’s actually being used, not just ✨ stored ✨ . Full webinar’s in the comments if you want the rest of the conversation (and you should!) #CustomerExperience #CX #Ecommerce #AI #Automation #DataDriven #SaaS #DataStrategy
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For ecommerce CX teams, AI can be a growth engine OR a total disaster, and it heavily depends on how you implement it. That’s why we created the AI Implementation Guide for Ecommerce Support Teams, walking through: 🖤 Building an AI strategy that drives retention, not just efficiency 🖤 Connecting your systems so automation can actually act, not just “respond” 🖤 Choosing and prioritizing the right workflows 🖤 Designing AI that feels like your brand Ready to make AI a teammate instead of a ticket deflector? Link in comments! #Ecommerce #CX #Automation #CustomerSupport #AI #NoCode #CustomerExperience
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