Lanai reposted this
"Three years from now, success means significantly improving the revenue per FTE ratio. That's the single biggest metric that makes a real difference to both the people and the business." Fred Laury is Chief Information Officer at Xero — arguably the hottest (and hardest role) to hire for in enterprise right now. The job encompasses far more than most people realize, and very few understand it as well as Fred does. He's responsible for technology strategy across 4,500 employees, and he's navigated the AI transformation better than almost anyone. And he sat down with Lanai for our latest Open Garage session (check out link to the full episode in the comments) Why you need to hear this: • Fred's figured out the metric that actually matters for AI success (it's not adoption or usage—it's revenue per employee) He also gets into: • How his team tested 12 AI tools in four weeks while maintaining governance: "We allowed them to experiment, use their own budget, then put the two winners through the process" • Why asking 4,500 people to stop working for half a day was his smartest move: "People need time and space to try" • His approach to decision-making: using data and intuition together, not one or the other • And how he's funding new tools: "Through efficiency savings that we've banked through AI, I can pay for that tool" Plus there's this insight that *everyone needs.* "The more you use it, the more useful it gets. It's a flywheel—hardest to start, but once you're on it, the efficiency gains compound." This is enterprise AI done right. Check out our full conversation below.