AI agents are shipping fast. The hard part is knowing if they’re actually helping customers, or just creating new headaches. We put together a practical 2025 guide to AI agent evaluation – what to measure, how to score conversation complexity, and when to hand off to humans. If you’re scaling agents this year, start with the right evaluation framework. Get started here: https://lnkd.in/eXK5awsJ
Loris
Software Development
New York, New York 10,209 followers
Loris turns conversations into customer and quality insights to help you improve experience, efficiency and automation.
About us
Loris unlocks a world of insight for CX leaders, using our AI-powered conversational intelligence platform to extract value from every customer interaction. The combination of real-time analytics and a library of proven AI models detect emerging issues before they impact your brand and expose gaps in the customer journey that reduce satisfaction and increase costs. Loris covers the complete customer experience lifecycle, giving organizations everything they need to understand customer issues, monitor agent performance, and take action to continuously improve. Loris turns customer conversations into your company’s most valuable resource - giving you the insights you need to not only optimize your customer experience – but also grow your business. Understand why customers are contacting you, how well your teams are resolving issues, and what your agents should say next with a single AI platform – trusted by leading brands and trained on 300+ million real customer conversations. Ready for a smarter approach to CX? Take the first step at Loris.ai.
- Website
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https://loris.ai/?utm_medium=social&utm_source=linkedin&utm_campaign=evergreen&utm_content=loris-profile
External link for Loris
- Industry
- Software Development
- Company size
- 11-50 employees
- Headquarters
- New York, New York
- Type
- Privately Held
- Founded
- 2018
- Specialties
- customer service, sentiment analysis, data science, machine learning, natural language processing, saas, artificial intelligence, conversational ai, customer experience, quality assurance, AI, conversational intelligence, tagging, organizational insight, customer experience analytics, customer insight, conversational analytics, call center software, and speech analytics
Locations
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Primary
Get directions
New York, New York 10010, US
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Get directions
Menachem Begin 120
Tel Aviv, IL
Employees at Loris
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Etie Hertz
Chief Executive Officer at Loris.ai
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Yonatan Ben-Ya'akov
Senior backend developer at Loris -- Join us, we are HIRING!
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Ron Schwartz
CTO at Loris.ai
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Ciaran P. Doyle
Head of Marketing @ Loris | 17+ Years in Marketing & Product Marketing | GTM Strategy, Content/SEO, Competitive Intelligence, Enablement, Analyst…
Updates
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We're #hiring a new Engineering Manager in Tel Aviv District. Apply today or share this post with your network.
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Great session from Loris CEO Etie Hertz sharing the future of @Loris and Contentsquare as Experience Intelligence and Conversation Intelligence converge! #cxcirclenyc
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We're #hiring a new Senior Backend Engineer in Tel Aviv District. Apply today or share this post with your network.
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Loris reposted this
We are thrilled to share that Fortune named Contentsquare to its 2025 Future 50™, spotlighting companies best positioned for sustained growth in the age of AI, for the second year in a row! Learn more about this coveted ranking here: https://okt.to/siwTXj #AI #Growth #Future50 #Innovation #CustomerExperience
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If everyone else is failing 95% of the time... You probably shouldn't be doing what everyone else is doing. Read our CEO Etie Hertz's take on what's working in AI for Customer Service, what's not working, and how to bridge the gap in his latest article: https://lnkd.in/e5bdqzMp
New MIT research reveals a surprising reality about enterprise AI: ⛔ 95% of AI pilots fail to deliver meaningful business impact 🏆 Only 5% achieve rapid revenue acceleration Customer Service is proving to be the exception: --The winners in CX aren't chasing general-purpose AI with vague goals. --They're taking a targeted approach with domain-specific solutions like smart routing, virtual agents, and task-level AI built on deep customer knowledge. The insight: --AI can't understand your customers better than you do. --Domain expertise is the foundation of AI success. We just published a breakdown of what CX leaders should extract from this 26-page MIT report (link below): 🧩 Where AI actually delivers value 🚧 Common failure points to avoid ⚖️ Why the Build vs Buy debate is over 📊 The success factors that separate winners from the 95% Hopefully this analysis helps cut through the noise..
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If you've been on Linkedin (or the internet) for 5 minutes in the last week, you've seen a recent MIT study that a staggering 95% of AI pilots fail at enterprise organizations. But before you give up on your AI ambitions, we broke down the patterns behind these failures AND what you can do to increase your odds of being in the 5% who succeed. https://lnkd.in/ejDZS-fd
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Most CX leaders have a glut of customer conversations but starving for insights. Your team handles thousands, or hundreds of thousands, of interactions monthly. Yet you're still guessing about: • Why your highest value customers churn at 2x • Which product features cause the most on-boarding friction • What competitors customers actually prefer The conversation intelligence market is flooded with vendors promising AI magic. Most deliver nothing more than glorified keyword searches on slick, but ultimately unhelpful dashboards. Wondering what you should really be looking for to turn customer conversations into strategic business intelligence, not just contact center metrics? See what questions you should be asking before you request that demo. https://lnkd.in/ekxYBeQQ
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We're #hiring a new Account Executive in New York City Metropolitan Area. Apply today or share this post with your network.
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We're #hiring a new Engineering Manager in Tel Aviv District. Apply today or share this post with your network.