Maximus

Digital transformation in government succeeds when modernization is designed around people, platforms, and purpose, not just technology. This roadmap outlines four practical strategies federal agencies are using to modernize service delivery, including updating legacy policies, overcoming cultural barriers, building unified digital platforms, and using data, cloud, and APIs to scale smarter services. A clear guide to moving from modernization vision to real, sustainable outcomes. Learn more: http://spr.ly/6046hKWYM #CustomerExperience #ServiceDelivery #MaximusInsights

For state leaders shaping the future of home- and community-based services (HCBS), the question is not whether risk exists; it’s how policy and practice can responsibly support choice, autonomy, and community living. In this Health Affairs Forefront article, Emily Isaacs explores why honoring informed, reasonable risk is essential to person-centered HCBS and what it means for assessment models, eligibility, and transitions from institutional care. Read how embracing the dignity of risk can strengthen HCBS programs and better reflect the goals of people with complex needs: http://spr.ly/6048hKZfj #PersonCenteredCare #DignityOfRisk #MaximusInsights

Federal health agencies are balancing rising costs, workforce shortages, and growing expectations for personalized care. In this Federal News Network interview, Kelley Harar, shares how interoperable data, AI, modular delivery, and human oversight can come together to create a secure, patient-centered federal health ecosystem that scales across United States Department of War and U.S. Department of Veterans Affairs programs. Read the full interview: http://spr.ly/6045hJav5 #HealthIT #FutureofHealth #MaximusInsights

How can federal health agencies move from fragmented data to truly patient-centered care? In this latest GovExec article, our federal health experts, Catherine Muha, RN, MSN and Barbara Keating, explore how data integration, AI, and digital modernization are helping transform healthcare delivery. From breaking down data silos to enabling more informed decisions, this piece highlights what it takes to modernize health systems at scale. Read more: http://spr.ly/6043hy5yF #HealthIT #DigitalTransformation #AI #MaximusInsights

Your next career move at Maximus could be closer than you think! Whether you're actively job searching or just keeping an eye out for what’s next, our Talent Community connects you to updates on roles and insights that matter to you. Join today to stay informed about new opportunities and take the next step to joining our team: maximusinfo.co/talentcomm #CareerOpportunities #JoinOurTeam #BeGreatAtMaximus

The American Council for Technology - Industry Advisory Council (ACT-IAC) CX Summit sparked thoughtful discussions and practical takeaways on the future of customer experience in government. Sessions explored how AI is elevating human roles, enabling new skills, responsibilities, and more personalized service delivery, while a hands-on workshop focused on strengthening content through clear narrative arcs, visual storytelling, and collaboration best practices. Overall, the summit reinforced that the future of customer experience in government depends on aligning strategy, culture, and technology to deliver services that are more responsive, effective, and centered on the people they serve. Learn more about our approach to CX: http://spr.ly/6043hGvPB #CX #AI #HumanCenteredDesign #MaximusSolutions

So much is possible when public and private sectors work together to serve communities. This announcement by the Centers for Medicare & Medicaid Services reflects our dedication to creating innovative, member‑centered solutions that improve access and open pathways to meaningful engagement. #Medicaid #Technology #MaximusSolutions

Our mission and our values represent who we are, who we want to be, and how we help customers, clients, and colleagues move forward. In this issue of Career Connect, discover what we mean when we say that working together as one helps us to build the trust that our clients expect. #Careers #Hiring #BeGreatAtMaximus

At Maximus, careers are built with intention, preparation, and purpose. Our teams do meaningful work, serve communities, and continue to grow every step of the way. Growth happens when you have the right support and the opportunity to make a real difference. Explore what your future can look like at maximus.com/careers #CareerOpportunities #MovingPeopleForward #BeGreatAtMaximus

Federal health agencies are under pressure to modernize while managing tight budgets and workforce constraints. Many are turning to agentic AI and platforms like Agentforce to improve the patient and beneficiary experience. In the latest episode of Click Through: A Total User Experience podcast, our Managing Director and federal health expert, Corinna Dan, RN, MPH, joins Karen Hay, Population & Public Health Industry Advisor at Salesforce, to explore how agencies can unlock AI’s impact at scale without losing sight of human-centered outcomes. 🎧 Listen here: http://spr.ly/6041hDniP #HealthIT #AI #FutureofHealth #MaximusInsights