NICE

We're thrilled to announce our new strategic collaboration with Amazon Web Services (AWS) to accelerate the adoption of AI-powered, cloud-native customer service automation technologies. Read the press release: https://bit.ly/4dax7eA #CustomerService #ArtificialIntelligence #Automation

Optimizing WFM has a whole new meaning in 2025! From the continuing debates around hybrid working and how to best manage digital channels, to the emergence of even more game-changing AI capabilities, there’s certainly no shortage of trends to keep track of in 2025. But how do you bring the very best bits into your contact center to super-charge your WFM strategy? Join us for this informative webinar to find out, as our panel of experts will share how the very best WFM leaders are optimizing their operations like never before. Register now: https://bit.ly/4jmdUYX #CustomerExperience #ArtificialIntelligence #WorkforceManagement

NICE's strategic collaboration with Amazon Web Services (AWS) brings together cloud and AI expertise to simplify and speed up enterprise automation through joint go-to-market initiatives, co-innovation and deeper technology integrations. Swipe ➡️ to hear about the partnership from our industry leaders, and read the press release to learn more: https://lnkd.in/g4ZKVF-b AWS Partners | #CustomerExperience #ArtificialIntelligence

What's driving customer happiness in 2025? 😊 Get new insights from Barry Cooper, President of CX Division at NICE, Omer Minkara, VP and Principal Analyst at Aberdeen Strategy & Research, and moderated by Amelia Rose Earhart, on how innovation is key to making customers happier. Register for the webinar: https://bit.ly/3YSs1Oo #CustomerExperience #AI

Heading into a holiday weekend? For the travel industry, that means peak pressure — and high expectations. When customers are stuck in long lines, chasing lost bags, or waiting for updates, every second counts. This blog breaks down 5 ways unified AI platforms are helping travel brands turn disruptions into great service moments: https://bit.ly/4hOHyoM #TravelCX #ArtificialIntelligence #CustomerExperience

In a recent report, Metrigy found that 80% of successful companies say AI-based products are speeding innovation vs. 55% of the non-successful group. Companies that use AI see these average improvements: ✅ Revenue up 18% ✅ Customer ratings up 22% ✅ Agent efficiency up 22% Learn more on our blog: https://bit.ly/3XEXAKN #ArtificialIntelligence #AIInnovation

Announcing our Interactions 2025 Silver Sponsor, Deepgram! Join us in Las Vegas from June 16-18, 2025 to experience the future of customer service automation and AI-powered experiences. Register now: https://bit.ly/3ZIHdyR #NICEi25 #CustomerExperience #ArtificialIntelligence

WEM and AI are the trusted partners in driving exponential CX results. Swipe ➡️ to explore our insightful WEM webinars to start engaging employees for exceptional results. Achieve end-to-end efficiency, boost retention, and improve customer sentiment by focusing on the employee experience. Start your journey: https://lnkd.in/dAzyYbau #CustomerExperience #CustomerService #WorkforceManagement #WorkforceEngagement

Digital channels demand smarter forecasting — and better data to back it up. NICE’s Andrea Matsuda shares key tips for navigating the complexity of digital WFM and how Dutch Railways (NS) is using True to Interval (TTI) to boost scheduling accuracy and real-time performance. Read more in Call Centre Helper Magazine: https://bit.ly/43z8eFd #WFM #DigitalCX #CustomerExperience

Supervisor burnout is real — and rising. Endless escalations, limited visibility, and mounting pressure are draining frontline leaders across contact centers. But there is a way out. Discover how AI is transforming the supervisor experience and why it’s key to long-term customer and employee success. Read the blog: https://bit.ly/3H2eNZp #ArtificialIntelligence #ContactCenter #BurnoutPrevention