Observe.AI

AI will scale customer experience, but humans will define it. As automation accelerates, the most important CX moments will still depend on human judgment, empathy, and accountability. The real challenge is designing a workforce where AI amplifies people instead of replacing them. 🤝 In our next Impact Series, Dan Leiva (Founder of CXAmplify; former exec at Apple, eBay, Intuit) joins our very own Swapnil Jain and Sneha Iyer to explore what the Human + AI CX workforce should look like as we head toward 2030. The Great Rebalancing: Designing the Human + AI CX Workforce Thursday, Feb 26th 9am PT | 12pm ET Register here 👉 https://lnkd.in/emHz6fGt

Everyone wants it all at once: lower costs, higher revenue, and world-class customer experience. The real differentiator? Setting the right expectations upfront. Sneha Iyer and Brian Trumbull explain that when teams align early on priorities and outcomes, they don’t just avoid implementation pain - they unlock real, compounding ROI. That’s why everyone’s leaning in. 🎯 Start with clarity. Scale with confidence. Watch the full webinar here: https://lnkd.in/gGC8nECW

Everyone talks about the LLM. But in production voice AI, the model is only a fraction of the story. From noisy phone lines to interruptions, transcription accuracy, latency, and compliance - what actually determines success is the pipeline behind the intelligence. We broke down the full journey of a single customer utterance to show why reliability, not benchmarks, decides whether AI agents earn trust in the real world. 👉 Read - It’s Not the Model. It’s the Pipeline: https://lnkd.in/gWE7cX_9

When patients reach out, they’re not just asking about dental care - they’re navigating fear, uncertainty, and cost concerns long before they ever book an appointment. That’s why the best AI doesn’t try to replace humans. It knows when to step aside. AI can move fast, route intelligently, and remove friction, but real care still requires real conversations. The magic happens when AI recognizes its limits and seamlessly hands off to a live agent at the right moment. Because healthcare (and dental care especially) is personal, and trust is built through human connection. 🎥 Watch the full webinar to hear why AI + humans work best together not in competition, but in partnership: https://lnkd.in/gV-AkCVX

Please join us in giving a warm welcome to our newest hires, Christian S., Ellie I., and Rick Hancock! ⭐ Hear from Christian: “I’m thrilled to join Observe.AI at a time when the company is already being recognized for its leadership and is poised for even greater success. I look forward to building on this incredible momentum!” Christian joins us with an impressive background in software development and will play a pivotal role in bringing our AI solutions to life – from design and integration to deployment and optimization. ⭐ Hear from Ellie: "I am inspired by Observe AI's mission to make AI useful, thoughtful, and human-centered." Ellie brings 10+ years of experience in commercial contracts and legal operations within emerging tech and energy fields, collaborating closely with product, finance and sales teams. She enjoys translating complex requirements into clear, workable solutions that support both customers and the business. ⭐ Rick joins Observe.AI with 17 years in enterprise SaaS, including 10 years in CCaaS/contact center transformation for global enterprises. A strategic sales executive and hands-on agentic AI builder, Rick focuses on driving measurable customer impact with AI and can't wait to get started! We’re excited to welcome this talented group as we continue shaping the future of customer experience. Welcome to Observe.AI – we’re glad you’re here! 🎉

We’ve been busy shipping, and the momentum isn’t slowing down. 🚀 From major launches to thoughtful improvements across the platform, these updates are all about helping teams move faster, work smarter, and turn customer conversations into real outcomes. Built side-by-side with our customers, each release reflects what teams need most: clearer insights, quicker action, and better experiences at scale. Check out our latest product updates and highlights 👇

Your dashboards are full. Your outcomes aren’t. In 2026, legacy metrics, static QA, and point-in-time analysis won’t cut it - not for explaining performance, and definitely not for predicting what’s next. Join Observe.AI experts Sneha Iyer and Chrissy C. for a punchy, fast-moving session on how agent performance, quality, and CX intelligence are being redefined, and what the new standard looks like. 📅 Thursday, January 22nd ⏰ 9:00 am PT | 12:00 pm ET Save your seat: https://lnkd.in/gzpm5ify

From industry awards to standout moments across the CX and AI community, we’re proud of what these wins represent: the impact our customers are driving every day, and the incredible work our team shipped alongside them. As we kick off the year, we’re taking that same energy forward - raising the bar on what great customer experience looks like, moving faster from insight to action, and continuing to build what modern contact centers need next. Huge thanks to our customers, partners, and the Observe.AI team who made this possible. Here’s to an even bigger year ahead. 🚀

CCW Orlando is here - let’s talk CX. ☀️🙌 We’re officially on the ground at Customer Contact Week Orlando, and the Observe.AI team is ready to connect. Whether you’re exploring AI for QA, coaching, agent performance, or looking to unlock faster insights from every conversation, we’ve got you. Stop by to meet the team, see what’s new, and get your questions answered in real time. 🤝 📞 Need help on the spot? Call the CCW Concierge Line: (725) 525-8535 Powered by Observe.AI!

Before you roll out AI in the contact center, start here: What problem are you solving? 🎯 In this clip, Brian Trumbull and John McMullan break down the four key value buckets that drive measurable ROI: ✅ Operational efficiency ✅ Revenue growth ✅ Customer experience ✅ Agent experience Because if you can’t name the outcome, you can’t measure success. 🎥 Watch the full webinar to learn how to prioritize the right buckets for your business case and build a roadmap to real impact: https://lnkd.in/gGC8nECW