Great partnerships are built on trust, shared ambition, and a relentless pursuit of creativity. For McDonald's, this comes to life through what we call “feel good, fan-to-fan cultural marketing.”
According to TBWA\Worldwide Global Chief Strategy Officer, Jen Costello, this approach is grounded in three core principles:
1. “Treating people not as consumers or customers, but with the generosity and empathy of fans.”
2. “Pulling from the positive rituals, routines, experiences, and habits that damn near every human being on the planet has had with McDonald’s at one point or another.”
3. “And doing so in a way that really embeds McDonald’s deeply into culture.”
Today, Costello was joined on the Omnicom Cove stage by the minds behind some of the brand’s most celebrated creative work: Erwin Dito, VP Global Brand Leadership, McDonald's, Maggie Hilliard, Managing Director, Global Business Lead – McDonald’s at OMD Worldwide, Chaka Sobhani, Chief Creative Officer, DDB, and Tass Tsitsopoulos, Global Executive Strategy Director, McDonald’s at Wieden + Kennedy. Together, they explored how true integration across strategy, media, and creative drives not only award-winning work – but real competitive advantage.
According to Sobhani, viewing consumers as fans is “beyond exciting because you get to go and play – it’s completely different. The two-way relationship opens up how you find ideas.”