PayIt

An outdated payments experience doesn't only run the risk of losing resident trust; hidden costs impact government agencies in many ways, spanning from security vulnerabilities to compliance challenges to operational inefficiencies. Key takeaways: 👉 Manual reconciliation + inefficient workflows = rising operational costs 👉 Legacy systems struggle with modern compliance and security — higher risk, higher cost 👉 Integration gaps and user experience failings erode trust and slow down digital services for residents The good news? Upgrading payment infrastructure is an investment that pays off: improved staff efficiency, stronger security, better access for constituents, and the scalability to adapt as things evolve. Read more: https://lnkd.in/gu5c6E2c ✍️: Laura Bauer #GovTech #DigitalGovernment #PaymentsTechnology

When we asked consumers about their thoughts on AI and digital government, it painted a complicated picture — one that requires a balancing act between resident comfort level and agency adoption of these technologies. In our 2025 Consumer Digital Government Adoption Index, we explore these findings — and provide a path forward for government agencies looking to BUILD resident trust through modernization, not put it at risk. Check out the report: https://lnkd.in/dMbjnMrH #DigitalGovernment #GovTech #ConsumerResearch

Government work runs on details: transactions, applications, enrollments, and accurate records. For public agencies, managing all of that across multiple, disparate systems can slow everything down. That’s where a unified admin portal becomes a true game-changer. In our most recent blog article, we explore what makes a government payment processing admin portal great (and red flags for the not-so-great), and how these critical capabilities drive real change in agency operations and customer support. Check out the post at the link in the comments! ✍️: Sam Leese #DigitalGovernment #GovTech #AdminPortal #Analytics

We're just one week out from our upcoming webinar, during which Joshua Robertson and Kim Archuletta will sit down with Kelly Davis-Felner to talk about building resident trust through great communication. Featuring real-world examples of government communication strategies that build trust and drive digital adoption — and practical strategies agencies can apply to their operations — this is a conversation you won't want to miss. Register today: https://lnkd.in/g6UrfFh9 #Webinar #DigitalGovernment #GovTech

🌟 PayIt DNA is what defines how we work, lead, and show up for each other. In this DNA Spotlight, we’re highlighting @Cameron Miller, Implementation Team Lead here at PayIt. He shares what being a team player means to him: jumping in across roles, collaborating with empathy, and always working toward the bigger mission. 💬 “It’s truly remarkable to see how people collaborate to achieve complex goals — people are always willing to roll up their sleeves and help out.” What keeps Cameron motivated is remembering that, in addition to our partners, we are working to serve the communities and residents who use our platforms every day. 🎉 A big thanks to Cameron for sharing his perspective, and to everyone at PayIt who leads with purpose. #TeamSpotlight #TeamPlayer #GovTech #CompanyCulture

Public trust starts with clear communication. Yet many state and local government agencies still struggle to reach residents across many channels with limited resources. And when communication is unclear, public trust in government suffers. Effective government communication doesn’t have to be overly complicated. On October 21, we’re sitting down with Joshua Robertson, Director of Fort Smith, AR, and Kim Archuletta, Treasurer & Public Trustee, Pueblo County, CO, to discuss real-world examples and strategies that public sector leaders can use to shape their communications with residents. Join us to learn how to: - Replace jargon with plain language that motivates residents to act - Blend digital and traditional channels to make sure your message reaches everyone - Automate and personalize outreach to ensure it's timely and relevant - Build resident trust with effective, transparent government communication Register here: https://lnkd.in/g6UrfFh9 Kelly Davis-Felner #DigitalGovernment #GovTech #ResidentCommunications #PublicTrust

Every government agency deserves a chart-topping, show-stopping resident experience. #TheLifeOfAShowgirl

Public trust starts with clear communication. Yet many state and local government agencies still struggle to reach residents across many channels with limited resources. And when communication is unclear, public trust in government suffers. On October 21, hear from Joshua Robertson, Director of Fort Smith, AR; Kim Archuletta, Treasurer & Public Trustee of Pueblo County, CO; and Kelly Davis-Felner, CMO of PayIt, as they share real-world examples and strategies that public sector leaders can use to shape their communications with residents. Join us to learn how to: - Replace jargon with plain language that motivates residents to act - Blend digital and traditional channels to make sure your message reaches everyone - Automate and personalize outreach to ensure it's timely and relevant - Build resident trust with effective, transparent government communication #DigitalGovernment #GovTech #ResidentCommunications #PublicTrust

Our partnership with the Unified Government of Wyandotte County and Kansas City, KS, and the implementation of the myWyco platform, have significantly enhanced public service delivery, providing residents with a modern, secure, and convenient online experience that they actually use. In fact, Wyandotte County saw online adoption jump from 20% to 60% — resulting in real efficiencies and value from the myWyco platform. But don't just take our word for it. #CustomerStories #DigitalGovernment #GovTech

For many local jurisdictions around North America, property tax season is upon us (or just around the corner). For government staff, this can mean longer hours, more manual work, and increased customer support calls. For residents, this can mean spending time in lines, sitting on hold, or navigating confusing, outdated systems just to make a payment. But for our clients and the constituents they serve, this means a smooth, user-friendly process built on security, compliance, and efficiency. The benefits of an upgraded property tax experience go beyond saving time and resources. We explore why more governments are choosing modernized property tax software — and how it impacts agency staff and their communities — in our latest blog post: https://lnkd.in/gamrR_6i #DigitalGovernment #PropertyTax #GovTech