PerfectServe

Forget haunted houses. Try looking at the schedule at 2 AM and realizing that the only person listed for call coverage is … you? Or watching your “weekend off” vanish because the schedule didn’t sync. Or paging a specialist three times for an urgent consult, only to find out the message went to the wrong doctor. If you’ve lived a healthcare horror story, we want to hear it. Call 865.409.0926 and leave us an anonymous voicemail with your scariest scheduling or communication nightmare. The best ones may make it into our Halloween feature. 👻

For those still looking, Spirit Halloween just dropped some scary new healthcare costumes. Which one are you picking?

Heading to RSNA in Chicago next month? Let's connect! Stop by the PerfectServe booth to: - Test your knowledge with our radiology trivia challenge - Get a personalized assessment of your scheduling & communication workflows - Walk away with a gift card (because who doesn't love free coffee?) Whether you're dealing with complex call schedules, after-hours routing gaps, or want to chat about what's working (and what's not) in radiology operations, we'd love to meet you. Book a time that works for you: https://lnkd.in/e9ky8Td7 See you at RSNA! #RSNA #RSNA2025 #Radiology #HealthcareIT

We've learned over the years that the provider scheduling landscape for group practices is ... anything but uniform. As Tanner Vinson explains, some groups have the latest and greatest software, but others may use Excel, Outlook, or even pen and paper to put schedules together. And the craziest part? All of these scheduling approaches may exist together at different groups within a single hospital. Using a solution like Lightning Bolt has many benefits—time savings and the ability to handle almost infinite complexity among them—but there's something to be said for having a single source of truth for all provider schedules.

When there are 130 residents in your residency program, the idea of using a spreadsheet to build their schedules by hand is understandably frightening. 👻 This academic medical center came to PerfectServe with exactly that problem. Five chief residents oversaw the manual creation of a complex 4+1 schedule, a process that took a lot of time and required many revisions. With Lightning Bolt, they spend much less time scheduling thanks to auto-generation, they can easily track tally targets to make sure they're allocating shifts in accordance with ACGME guidelines, and they've got advanced reporting capabilities that allow them to keep up with the program complexities that previously made scheduling such a challenge.

Today is Dwarfism Awareness Day! 💚 With the help of our Customer Solutions Manager Karley Paul, whose sassy and adorable 3-year-old daughter Josie has achondroplasia, we'd like to share some facts to help spread awareness. 👇🏽

Patient calls slipping through the cracks? It’s awful when a patient calls again, says they left a message for the nurse or doctor with a call service, and nothing happened in return. If you run a private practice, it’s a sure-fire way to get a negative review. With PerfectServe, you don’t have to miss calls anymore. Medical specialties across the country are using it to: ✅ Make call routing efficient by driving it with physician schedules ✅ Facilitate secure messaging (both routine and urgent) ✅ Ensure patients receive prompt and accurate information ✅ Help patients leave messages for the right person using the right channel

Throughout the course of a shift, clinicians often have to contend with a dizzying number of papers, screens, and apps to do their jobs. One app to check a schedule, a paper on the whiteboard to check another schedule, the medical record to capture some patient information, another app to send a message, yet another app to make a call ... it adds up. The result is often frustrated clinicians and delays for patients. As Andrew Eddie explains, this context was top of mind when we launched our mass notifications feature, which is completely integrated with our clinical communication platform. After all, why should healthcare organizations have a standalone app solely for emergency communication when they already have a communication platform in place?

Despite representing the largest portion (roughly 20%) of the healthcare workforce, it's not unusual for nurses to be left out of discussions about major IT decisions. Make it make sense! As Amanda B. Brown, VP of Nursing Workforce Optimization at Baptist Health, points out, nurses are the ones who interact with patients most frequently, so when a technology implementation doesn't hit the mark, they'll also being dealing with the consequences. And because nurses know how to make things happen, they're probably going to come up with a workaround that circumvents the new process if it's preventing them from delivering care properly. TL;DR — Nurses should ALWAYS have a seat at the table when you're thinking about buying technology that impacts the way care is delivered. How has your organization ensured that the nurse's voice is always heard?

With clinical communication deployments, much is made of secure texting—but what about voice-based communication? Phone calls are still a critical method for care team collaboration, and that's exactly why our telephony integration is so popular. With this integration, healthcare organizations can enable: 📱📲 Communication without bounds: Route extensions to and from devices running the PerfectServe app regardless of location (including landlines and other numbers in the directory). With PerfectServe's speech-driven interface, even devices without keypads can be included. 🕵 Better privacy with masked personal numbers: Clinicians can use their own devices to call patients without worrying about exposing their personal contact information. ∞ A seamless & secure shared device experience: Phone numbers and extensions are tied to individuals, roles, groups, or teams, and PHI remains on our network rather than user devices. Numbers follow a user’s login and are not tied to specific devices. 💬 Unified enterprise search & messaging: Allows the facility to maintain their current phone extensions within the CC&C platform. Extensions can be assigned to individuals, roles, groups, and schedules.