Earlier this week, Better Car People was honored with the 2025 Partnership Award from Toyota North America. Our own Randy Berlin and Matt Gray were on hand to accept the award for all of the work Better Car People's training team has done in our partnership with the Toyota SmartPath program. Our team is grateful for the opportunity to partner with Toyota North America on their automotive training needs through OnSite training, in-person seminars and training webinars to help bring Modern Retailing to their North American dealerships. Thank you again to Toyota for this award and for their continued partnership with Better Car People for their training needs. #BetterCarPeople #ToyotaSmartPath #Toyota #AutomotiveTraining #ModernRetailing #DealerTraining #PartnershipAward #TrainingExcellence #training #CustomerExperience #DigitalTransformation #CX #FixedOpsLeadership
Proactive Dealer Solutions
Automotive
Huntersville, North Carolina 8,486 followers
We are Modern Retailing. We believe that every dealer has the ability to be GREAT and deserves that opportunity.
About us
Our Mission To help dealers maximize their success through people, process, and technology. We are Modern Retailing. Founded in 2001, Proactive Dealer Solutions is known for having disrupted the automotive industry as the authority in the Business Development concept. We have built more than 4,000 BDCs across the US and Canada, and we continue to evolve around customer experience (CX) expectations in today’s highly competitive market. Proactive Dealer Solutions focuses on partnering with dealers to drive their gross profit and service revenue by transforming the dealership’s culture through people, process, and technology. As a single-source solution, our comprehensive, customizable training, coaching, and lead management programs support a range of clients from single-store solutions to national programs in the automotive, RV, marine, and powersports industries. We help dealers & OEMs build customer and brand loyalty through a customer retention strategy focused on delivering an excellent customer experience across the entire organization. We believe that every dealer has the ability to be GREAT and deserves that opportunity.
- Website
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http://www.proactivedealersolutions.com
External link for Proactive Dealer Solutions
- Industry
- Automotive
- Company size
- 51-200 employees
- Headquarters
- Huntersville, North Carolina
- Type
- Partnership
- Founded
- 2001
- Specialties
- BDC Set-Up and Rehab, BDC Central, BDC Boot Camp for Sales and Service Departments, Performance Coaches, Recruiting Services, Support Products, Hands-On BDC Management/Rep Training, BDC Evaluations, BDC Mentor, Digital Retail Training, Customer Experience Training, Call Recording Software, Performance Software, Sales MasterClass, Outsourced Virtual BDC, Virtual Call Center, and Virtual Automotive Training
Locations
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Primary
16409-A Northcross Drive
Huntersville, North Carolina 28078, US
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78 Soveriegn Drive
St. Catherines, Ontario L2T 1Z7, CA
Employees at Proactive Dealer Solutions
Updates
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Proactive Dealer Solutions reposted this
The stats show that someone on your team is mishandling your sales leads. Find out who in today's clip from our Better Car People Webinars: https://lnkd.in/e5G8jDTP From the first episode of our new BCP Webinars series, hosts Sierra Coffin and Matt Lowery talk about the unfortunate truth of how most sales teams are missing leads. Whether it's by not responding or even failing to input a new lead into your CRM, the statistics show that someone at your dealership is letting sales opportunities fall through the cracks Watch the full webinar here: https://lnkd.in/eUG8cZD3 With live webinars coming later in 2025, this will give you a first look at the skills Better Car People training services can bring to your dealership! Want to book a meeting and see how else Better Car People can help boost your sales and service revenues? Click here for a free assessment: https://lnkd.in/e3yMsBpJ For more information on Proactive Training and AI solutions for your dealership, visit at www.bettercarpeople.com #BetterCarPeople #MasterClass #CustomerExperience #BusinessDevelopment #WeAreModernRetailing #Service #ModernRetailing #DigitalRetailing #SellMoreCars #FixedOps #FixedOperations #AutoDealers #BDC #Dealerships #AutoSales #FreeWebinar #SellMoreCars #videomarketing
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Do your Sales or Service teams need a reset or skill refresh? Book your free Onsite Training Review at this link: https://hubs.ly/Q03ndfg50 Our training sessions, whether hosted at your dealership or an offsite venue, are designed to integrate effortlessly into your schedule, ensuring minimal disruption and maximum engagement. Every dealership is unique and so are our workshops! Choose a focus on Sales, Service, or Both. Our seasoned trainers will equip your team with Modern Retailing strategies and techniques to better communicate with the modern auto customer! Our sessions include: ✔ Needs Analysis and Benchmarking ✔ Management Consulting ✔ Modern Communication Training ✔ Experiential Training ✔ Action Planning for Continuous Improvement We collaborate to understand your team's challenges and achievements, aiming to enhance customer relationships, boost profits, and improve satisfaction! BOOK YOUR FREE INFO SESSION at this link: https://hubs.ly/Q03ndfg50 Speak to a member of our Training Team today! Call Us at 1-800-265-1855 #BetterCarPeople #OnsiteTraining #CustomerExperience #BusinessDevelopment #WeAreModernRetailing #Service #ModernRetailing #DigitalRetailing #SellMoreCars #FixedOps #FixedOperations #AutoDealers #BDC #Dealerships #AutoSales #FreeWebinar #SellMoreCars #videomarketing
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Proactive Dealer Solutions reposted this
What is the Real Cost of Missed Leads? Find out here in just five minutes... From the first episode of our new BCP Webinars series, hosts Sierra Coffin and Matt Lowery talk about the leads and the revenue your dealership is missing. Discover the true cost of the leads that your team is letting fall through the cracks and learn a few ways to prevent that from happening in today's clip. Watch the full webinar here: https://lnkd.in/eUG8cZD3 With live webinars coming later in 2025, this will give you a first look at the skills Better Car People training services can bring to your dealership! Want to book a meeting and see how else Better Car People can help boost your sales and service revenues? Click here for a free assessment: https://lnkd.in/e3yMsBpJ For more information on Proactive Training and AI solutions for your dealership, visit at www.bettercarpeople.com. #BetterCarPeople #MasterClass #CustomerExperience #BusinessDevelopment #WeAreModernRetailing #Service #ModernRetailing #DigitalRetailing #SellMoreCars #FixedOps #FixedOperations #AutoDealers #BDC #Dealerships #AutoSales #FreeWebinar #SellMoreCars #videomarketing
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Proactive Dealer Solutions reposted this
NEW WEBINAR SERIES! WATCH ON YOUTUBE: https://lnkd.in/eUG8cZD3 Better Car People introduces our new Webinar Series! In today's inaugural episode, our hosts Sierra Coffin and Matt Lowery talk about the leads your dealership is missing and the revenue that is going to your competitors down the block. Why pay for curated leads when your next, best lead is already sitting in your CRM? Want to book a meeting and see how else Better Car People can help boost your sales and service revenues? Click here for a free assessment: https://lnkd.in/e3yMsBpJ For more information on Modern Retail Training and AI Solutions for your dealership, visit at www.bettercarpeople.com.
Missed Leads to Managed Leads - Better Car People Webinars #1
https://www.youtube.com/
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Proactive Dealer Solutions reposted this
ANNOUNCING: Better Car People is a Gold Certified Partner and a Gold Sponsor at FixedOpsRoundtable.com - Join us at the 4-day "All Systems Go!" virtual event on May 12-15, 2025. ** 170 EXPERT SPEAKERS, 40 RETAIL PANELS, and the latest technology, processes, and information you need to know ** TICKETS ARE COMPLIMENTARY - while they last! Please DM Ted Ings or Sarah Vantine for event information
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Sales MasterClass returns this June!! By blending cutting-edge technology with practical, customer-centric techniques, Better Car People's Sales MasterClass program is the boost your team needs to keep 2025 going strong. Click Here for more info: https://hubs.ly/Q03kKtzt0 Join us for our next Sales MasterClass session, June 17-19 at our training center just outside of Charlotte, NC. Three days of modern retail sales training to help you and your team adapt to modern customers through: ✔ Step-by-Step Guide for Leveraging AI: We'll work to show you how to leverage AI in your lead response and customer data platforms to engage more customers ✔ Personalized Coaching & Feedback: Receive one-on-one guidance from our industry experts covering a wide range of topics, including building rapport with customers, negotiating skills, and closing techniques ✔ Comprehensive Training Modules: Train on crucial topics such as personality profiling, negotiation, closing techniques, and customer relationship management ✔ Interactive Learning Experiences: Engage in real-world scenarios, role-plays, and group discussions to put your newly acquired skills into practice ✔ Exclusive Resources & Tools: Access valuable resources, checklists, templates, worktracks and workflows to streamline and improve your digital retailing processes. Invest just three days with us and you and your team will see an immediate ROI upon your return! Click Here for more info: https://hubs.ly/Q03kKtzt0 #AutomotiveService #DigitalTransformation #DVA #Automotive #ProactiveDealerSolutions #MasterClass #CustomerExperience #BusinessDevelopment #WeAreModernRetailing #Service #ModernRetailing #DigitalRetailing #SellMoreCars #FixedOps #FixedOperations #AutoDealers #BDC #Dealerships #AutoSales
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Proactive Dealer Solutions reposted this
ANNOUNCING: Better Car People, Brooke.ai, and Proactive Dealer Solutions are Gold Certified Partners and Gold Sponsors at FixedOpsRoundtable.com - Join us at the 4-day "All Systems Go!" virtual event on May 12-15, 2025. ** 170 EXPERT SPEAKERS, 40 RETAIL PANELS, and the latest technology, processes, and information you need to know ** TICKETS ARE COMPLIMENTARY - while they last! Please DM Ted Ings or Sarah Vantine for event information Aimi Gundersen, Ed.D. Justin Hill Syl Raymond
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Proactive Dealer Solutions reposted this
Tired of missed service calls and lost appointments? 🔧 With Service Response Complete, your dealership can handle 100% of inbound service calls with ease. Powered by https://hubs.ly/Q03cC1qs0 and live agent support, we ensure every customer gets the attention they need—day or night. 🔹 24/7 call handling 🔹 DMS & scheduler integration 🔹 Live agents for complex calls 📅 Book a demo today & transform your service department! 👉 Book a Meeting Online Today: https://hubs.ly/Q03cC3RL0 #BetterCarPeople #ServiceEfficiency #CustomerEngagement #ConnectedResponse #DecemberBoost #BetterCarPeople #AutoService #ServiceBDC #CustomerExperience
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Tired of missed service calls and lost appointments? 🔧 With Service Response Complete, your dealership can handle 100% of inbound service calls with ease. Powered by https://hubs.ly/Q03cB_Pz0 and live agent support, we ensure every customer gets the attention they need—day or night. 🔹 24/7 call handling 🔹 DMS & scheduler integration 🔹 Live agents for complex calls 📅 Book a demo today & transform your service department! 👉 Book a Meeting Online Today: https://hubs.ly/Q03cB_MP0 #BetterCarPeople #ServiceEfficiency #CustomerEngagement #ConnectedResponse #DecemberBoost #BetterCarPeople #AutoService #ServiceBDC #CustomerExperience
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