A majority of consumers polled (73%) cited quality and reliability as factors that would keep their loyalty to a company https://ow.ly/kjhN50VRpUz
PTP
IT Services and IT Consulting
Sacramento, California 12,034 followers
Experience Transformation
About us
PTP is a consulting firm wholly focused on helping organizations deliver strategic customer experience solutions that drive revenue. We provide strategy, implementation and support services across the most common Contact Center, CRM and Security technology platforms, and unlike most business consulting firms, we are fast, flexible, and performance-driven.
- Website
-
http://www.ptpinc.com
External link for PTP
- Industry
- IT Services and IT Consulting
- Company size
- 51-200 employees
- Headquarters
- Sacramento, California
- Type
- Privately Held
- Founded
- 2004
- Specialties
- Customer Experience, Contact Center, IVR, Speech, CTI, Government, Security, Customer Engagement, CRM, Enterprise Wide CX Strategy, Marketing Campaign Management, and Sales Force Optimization
Locations
-
Primary
Get directions
500 Capitol Mall
Suite 2350
Sacramento, California 95814, US
Employees at PTP
Updates
-
Lyft’s plans to add traditional taxis to its ride-hailing fleet, part of an industry trend of attempting to improve ride-sharing customer experience, has a certain irony to it https://ow.ly/7P4Z50VRpPE
-
Nearly four in 10 consumers will go wherever the deal is best if retail prices jump due to tariffs and Baby Boomers will be leading the charge https://ow.ly/f8vm50VRpOh
-
Companies that find a way to use AI to improve both the customer experience and operational efficiency will hold a serious competitive advantage over the next decade. But too many are getting the balance wrong — and paying the price in customer loyalty https://ow.ly/kW3X50VRpIv
-
73% of customers say experience is an important factor in their purchasing decisions, right behind price and product quality. Moreover, 32% of all customers indicated they would stop doing business with a brand they loved after just one bad experience https://ow.ly/yeZ650VRpho
-
Salesforce expanded its family of large action models, a set of language models designed to predict and perform next actions and power agents https://ow.ly/eUBI50VRpeq
-
74% of people are willing to interact with an AI assistant when calling customer service https://ow.ly/pz5X50VRp9A
-
Less than 5% of executive teams critically analyze positive customer metrics, potentially missing leading indicators of market shifts and innovation opportunities https://ow.ly/RNww50VRp7H
-
68% of consumers globally say that they are fed up with not being able to speak to a real person when they want to https://ow.ly/HNa550VRp3g
-
Buycotts are the future of brand loyalty: Customers and employees actively support brands that reflect their identity and values, making authenticity essential for success in the future of work https://ow.ly/154T50VRoZG