Quick question: How many different systems does your team use to manage electronics returns and repairs? If you answered more than one, you're losing money. Relatable? Check out this insightful video showing how electronics and tech companies are consolidating their entire reverse logistics operation into a single platform. No theory. No sales pitch. Just a practical walkthrough of: → Unified warranty and repair management → Real-time visibility across all touchpoints → Automated diagnostics and routing → Parts harvesting workflows → Customer self-service portals Perfect if you're dealing with smartphones, laptops, gaming devices, or any high-value electronics where returns complexity is killing your margins. https://lnkd.in/dJRNJ-bx #returns #reverselogix #ecommerce #electronics
ReverseLogix
Software Development
Burlingame, California 5,522 followers
The only end-to-end, centralized, fully integrated returns management system for retail, ecommerce, manufacturers & 3PLs
About us
ReverseLogix is the only end-to-end, fully integrated returns management system (RMS) built specifically for retail, e-commerce, manufacturing, and 3PL organizations. Whether B2B, B2C or hybrid, the ReverseLogix platform facilitates, manages and reports on the entire returns lifecycle. Organizations that rely on ReverseLogix deliver a vastly superior customer returns experience, save employee time with faster workflows, and increase profits with 360⁰ insight into returns data. What else makes us unique? -- A robust policy and rules engine can be configured to a brand’s specific policies, claims rules, vendor entitlements and approval hierarchies. Workflows and rules can be easily changed to accommodate new requirements. -- A branded, intuitive portal for B2C or B2B customers to initiate returns, check status and receive notifications throughout the returns process. -- Highly configurable returns processing module with intuitive, guided workflows for receiving, inspecting, and grading product returns. -- Quick implementations of 4-6 weeks and quick adoption, so customers start saving money fast. Users rarely require post-launch training, even when on-boarding new or seasonal employees. -- Business intelligence that centralizes returns data from many supply chain solutions. Finally, organizations have total visibility into the lifecycle of their returns for optimized management. Organizations leveraging ReverseLogix have seen net profits increase up to 5% and customer satisfaction rates increase 15-25%.
- Website
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http://www.reverselogix.com
External link for ReverseLogix
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- Burlingame, California
- Type
- Privately Held
- Founded
- 2014
- Specialties
- Dynamic System Routing, Return & Repair Management, Warranty Check, Multipartner Integration, Analytics, Mobile App Integration, reverse logistics, reverse supply chain, and returns processing
Products
Returns Management System (RMS)
Order Management Software
Our Reverse Logistics Portal is a one-stop shop for your customers to register products, initiate support requests, print necessary shipping labels, and track the status of returns and repairs. We also provide a comprehensive Return Avoidance solution to guide your customers through troubleshooting steps in an attempt to prevent a return from ever being initiated. The steps and decision points are all developed and controlled by you through our administration panel.
Locations
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Primary
1200 Howard Ave St. 201
Burlingame, California 94010, US
Employees at ReverseLogix
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Benjamin Gordon
Managing Partner and CEO, Cambridge Capital and BGSA. Leading advisor and investor to supply chain and tech companies.
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Gaurav Saran
Founder & CEO at ReverseLogix | Market Leading AI Reverse Logistics Software
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krishna sanjeeviah
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Chuck Fuerst
CMO & CCO | Category Creator | Brand Builder | GTM Architect | SaaS Growth Strategist
Updates
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Every return that comes through your door triggers a cascade of hidden costs. Labor hours pile up. Warehouse space gets clogged with items in limbo. Products lose value sitting in reverse logistics purgatory. And worst of all? Customers silently take their business elsewhere after a bad returns experience. The thing is, you probably don't even know your true returns cost. It's buried across different departments, spreadsheets, and systems. That's why we built this ROI calculator. Plug in your actual numbers and see: • What returns are REALLY costing you today • Your potential savings in Year 1 (spoiler: most clients see 20-40% reduction) • How fast a proper RMS pays for itself • Your 3-year ROI projection Calculate your returns ROI now. https://lnkd.in/gvEyZytF #supplychain #logistics #ecommerce #reverselogix #returnsmanagement
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Peak season is around the corner, and most retailers still aren't ready for what's coming back! Everyone focuses on moving product out the door during the holidays. But what happens when it all floods back? Returns pile up for months, employees scramble without the right tools, and costs you ignored during slow periods become glaring problems when volume spikes. We put together a peak season checklist to help you get ahead of the chaos before it starts: ✅ Identify your returns goals (cost reduction, marketplace management, sustainability) ✅ Equip employees with automation that reduces manual labor ✅ Update your returns policy so customers know what to expect ✅ Structure disposition rules to maximize recovered value ✅ Set up systems that prevent returns before they happen 📋Download the full checklist now and prepare for peak season today: https://lnkd.in/dWkjV_Fk #peakseason #returnsmanagement #holidayretail #ecommerce #reverselogix
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A single B2B return can be worth more than a thousand consumer returns combined. Yet most companies are still using the same playbook for both, and that's costing them millions. B2B reverse logistics isn't just high-volume consumer returns at scale. The stakes are fundamentally different: bulk shipments worth hundreds of thousands, policy-driven returns instead of preference-driven ones, and every mistake jeopardizing partnerships you've spent years building. Manual tracking breaks down fast when one authorization error costs $200,000 instead of $20. In our latest article, we break down why B2B returns need their own strategy: from centralizing authorization workflows and integrating with ERPs to tracking return patterns that reveal upstream problems. If you get this right, you can control costs and protect relationships. As a result, you can recover more value and turning reverse logistics into a competitive advantage. Check out the full article to discover six proven strategies for building a smarter B2B reverse logistics process. https://lnkd.in/ejCUhGN9 #b2breturns #logistics #supplychain #reverselogix
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"The biggest thing is eliminating the friction and frustration clients deal with when managing so many different channels" – and that's exactly what this conversation tackles. In this episode of the ReverseLogix podcast, Shawn Coultice and AJ Fagan dive into the reality of scaling multichannel commerce. They discuss how businesses moving from B2B into e-commerce, retail, and wholesale hit a wall with returns. Nott because they lack technology, but because their tech stack creates operational chaos instead of eliminating it. Key insights from the conversation: • Why multichannel selling brings unique returns management challenges • How the right technology partnership eliminates friction across operations • Real examples like Amherst Sports scaling from traditional B2B to multichannel • Why businesses need solutions that feel like extensions, not bolt-ons The core message? Your tech stack should reduce complexity, not multiply it. When finance, operations, and fulfillment actually work together, you can scale without the chaos. Listen to the full podcast: https://lnkd.in/dueh8e_V #returnsmanagement #multichannel #ecommerce #ERP #reverselogix
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Two weeks until DELIVER America, and our schedule is filling up fast! If you're attending and dealing with: 📉returns that drain margins , 🔄multichannel operations that don't sync , 🤖or trying to figure out how AI actually applies to reverse logistics Here's your chance to have real conversations with people solving these problems daily. 📍 October 29-30 in Las Vegas 🎯 Booth #B07 Still time to schedule a meeting. Let's connect before the event kicks off. #deliveramerica #returnsmanagement #retailtech #reverselogix
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As returns continue to increase, one questions remains at the forefront of all retail and ecommerce operations - what to do with returned products? If you are struggling with this too, it's time to look into recommerce. Here's why: returns that could generate 60-80% of original value instead get liquidated for pennies or thrown away entirely. You end up paying twice – once for the return processing, then again for the lost opportunity. This is where our Recommerce Module saves the day. Your customers already expect sustainable options. Your CFO expects better margins from returns. The technology finally exists to deliver both. Check it out in detail https://lnkd.in/dWx6SPdV #recommerce #reverselogix #returns #returnsmanagement
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Meet ReverseLogix at DELIVER America 2025 – October 29–30 in Las Vegas! Join us as we showcase how modern returns management has evolved from a back-end necessity into a powerful competitive advantage. From automation and sustainability to customer experience and operational efficiency, returns are now shaping the future of retail in ways that boost loyalty and drive profitability. Whether you're a retailer, brand, or logistics partner, we’d love to connect. Send us a message or find us at our booth B07!
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Every retailer knows the holiday rush brings a spike in sales, but here's what often gets overlooked: the inevitable wave of returns that follows. While teams invest countless hours perfecting sales forecasts and stocking inventory, the post-holiday return surge catches many off guard. Warehouses get congested, staff scrambles to keep up, and customers wait longer than they should for refunds. The reality is straightforward: higher sales mean higher returns. Apparel sees 25-30% of holiday purchases come back, while electronics hover around 15%. Without a solid returns forecasting strategy, even the best holiday season can unravel in January. In our latest article, we break down the tactical steps that separate prepared retailers from reactive ones: • How to mine historical data and segment by product category for accurate forecasting • Operational readiness tactics including warehouse planning, staffing, and reverse logistics workflows • Ways to coordinate with carriers and maintain customer loyalty through smooth return experiences Read the full article to know more about preparing your operations for post-holiday returns and turning the return surge into a manageable process. https://lnkd.in/dD2guSZK #returns #returnsmanagement #peakseason #holidayshopping #reverselogix
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What if your returns process could actually create value instead of just controlling damage? In our latest podcast episode, Chuck Fuerst, Chief Commercial Officer at ReverseLogix sits down with Hawk Jung, VP of Growth at Premier LogiTech to talk about Closing the Loop on Lifecycle Logistics. They throw light on how reverse logistics has evolved from a cost center into a strategic advantage. What they cover: - Why separating forward and reverse logistics is costing you money - How technology helps manage complexity without adding headaches - Lifecycle logistics as a competitive differentiator - Turning returns data into actionable business intelligence This insightful conversation challenges how most companies think about returns and offers a roadmap for getting it right. Tune in now to know more https://lnkd.in/dhW-7DGz #reverselogix #supplychain #logistics #returns