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Are your IT teams keeping up with today’s pace of change? Freshworks and saasgenie are coming together to co-host an exclusive webinar on how AI-driven ITSM can transform these challenges into measurable wins. Secure your spot here for 5th November at 2pm EST: https://lnkd.in/gVe_AuS6

The real monsters aren’t under your bed, they’re systems that fail after go-live. We’ve seen what happens when deployments skip the checklists, automations stay dormant, and user adoption stays ghost-silent. And you know who pays? Your team. Your budget. Your reputation. So here’s our trick-and-treat checklist: Treat: Set your go-live date. Then build your monitoring, alerts and automation workflows first. Trick: Don’t ignore the hidden costs of unused tools. If your stack is under-adopted, it’s feeding the monster. Treat: Invest in no-code workflows and deep integrations now, so you sleep well on launch night. May your dashboards light up like jack-o-lanterns and your systems never play hide-and-seek with bugs. Happy Halloween from the team who makes sure your systems are spook-free and your go-lives go-smooth. #Halloween2025 #ITServiceManagement #SaaSDelivery #NoMoreSpookyRollouts #TechLeadership

After two decades heading Professional Services in SaaS, I've noticed something: requirements gathering is where most projects fall apart before they begin. The pattern repeats constantly. We send documentation. We schedule discovery calls. We ask about workflows and business rules. Then we wait. The truth? Customer contacts are swamped with daily operations. Even with a dedicated project manager, getting clear requirements is an uphill battle. Why Traditional Requirements Gathering Fails → The "Lift and Shift" Approach - Replicating old configurations sounds straightforward. Reality check: if your new platform mirrors the old one exactly, why switch? You'd still need detailed access to every workflow, automation rule, and custom field. → The Observation Method - Watching teams in action works on paper. Scheduling it? Nearly impossible. → The Top-Down Strategy - High-level leadership goals sound great until you need granular implementation details. The Real Problem The core issue isn't tools or templates. It's asking busy people to document processes they've never explained before.Like asking someone to write their exact coffee-making routine. They do it daily, but explaining every step? Completely different task. 3 Strategies That Actually Work → Start with Pain Points, Not Wish Lists Focus on current frustrations, not future wants. People describe pain easier than ideal workflows. Ask questions like: -"What happened when your system crashed during month-end close?" -"What manual task do you hate doing weekly?" → Explore Worst-Case Scenarios Edge cases reveal real requirements. Try: -"What happened when your CEO needed urgent approval but three approvers were out?" -"What happens when customers see conflicting information?" → Focus on Existing Metrics Current metrics reveal what matters. Ask about outcomes they already measure, not imagined features. →The Bottom Line The best requirements sessions feel like conversations where customers finally discuss what's not working. What's worked for you in gathering requirements effectively?

Shopping for an asset-management platform? Don’t just check off features. In 2026, the winners will be the ones who combine speed, insight, and cost-control, and the tools listed here bring something fresh to the table. For example: - Freshservice can spin up asset tracking in days thanks to AI-powered discovery and auto-tagging. - Atlassian's Jira Service Management embeds asset tracking directly into your dev toolchain so your dev + ops teams work from the same page. - HaloITSM offers automated asset discovery, lifecycle tracking, and real-time visibility of hardware, software, and non-IT assets. Swipe through the list, spot the one benefit your team is missing, and then go deeper in our blog. There’s more than ranking here: you’ll find deployment timelines, hidden cost traps, and questions to ask your vendor. 👉 Read the full breakdown here: https://lnkd.in/dYsQfYHQ Your next platform should deliver value, not just data. #AssetManagement #ITAM #ITSM #TechTools #SoftwareReview

The questions we're hearing from CIOs lately aren’t “Do we need AI?” anymore. They’re “Which AI features actually move the needle?” So we dug into the detail, spoke to dozens of tech-buyers, and pulled together the Top 10 AI Features Every IT Leader Wants. From triage that actually understands the ticket, to autonomous agents doing the heavy lifting. Backed by data: Surveys show AI in ITSM already drives 40%+ productivity boosts and 30%+ cost savings. Our “AI ITSM Starter Checklist for CIOs” gives you the clarity you’ve been missing. It shows how to automate up to 60% of tickets, cut ITSM costs by 50%, and boost resolution speed by 90%. Download the checklist, pinpoint high-impact workflows, and start your AI-first ITSM transformation with measurable results, not just hype. 👉 https://lnkd.in/ddiN5z_N #ITSM #CIO #AIinITSM #ServiceManagement #DigitalTransformation

Thinking of replacing ServiceNow or evaluating new ITSM platforms? Here’s something most legacy systems don’t tell you: we will. #1: High cost + long deployment = real barrier. According to recent research, many orgs are seeking alternatives because they’re paying too much and waiting too long. #2: Speed matters. One alternative platform achieves an average time-to-value in just weeks, compared to months, which is typical in ServiceNow rollouts. #3: Fit matters more than brand. Mid-market and SMBs shifting to tools like Freshservice because they balance feature-rich and user-friendly. In our blog, we mapped 5 alternatives to ServiceNow, not just because they’re “cheaper”, but because they align to these realities: - Fast deployment → fewer months of cost before value kicks in - Lower admin/maintenance overhead → cheaper total cost of ownership - Modern UX & built-in AI → higher adoption rates Better fit for growth-oriented orgs vs complex block If you’re an IT leader, transformation lead, or service-delivery manager, this isn’t about switching for the sake of change. It’s about choosing the right platform for your time, budget, and scale. One that doesn’t slow you down or burden you with hidden costs. 👉 Read the full blog at https://lnkd.in/dZnsahMi Let’s stop the cycle of “we’ll implement for 12 months and see value at month 18.” The value should start sooner. #ITSM #ServiceNowAlternatives #SaaSDelivery #DigitalTransformation #ITLeadership

Thinking of switching ITSM platforms? Don’t guess — calculate. We built the new Freshservice vs ServiceNow ROI Calculator so you can input your real numbers and see: - What you’re actually paying (licenses + implementation + hidden admin costs) - Where the biggest cost savings lie (>60% reported in many cases) Here’s what one quick result might show: * Cut back deployment from 6-12 months to 8-12 weeks. * Reduce total cost of ownership by 50-60% compared to ServiceNow. Why this matters: - Too often, organisations focus only on vendor brand or feature lists, but real impact comes from cost, deployment speed, and value delivered. - With faster time-to-value and lower complexity, you free up your team to focus on transformation, not wrestling with a platform. This calculator gives you the hard numbers to validate your business case or to show leadership why you should act. Ready to see your numbers? Head to the link, plug in your agents, requirements, and let it run. Then let’s talk about how to implement with speed and confidence. #ITSM #Freshservice #ServiceNow #ROIcalculator #SaaSDecision

Attention CTOs, CIOs, and IT Leaders️! The future of ITSM isn’t about keeping up; it’s about staying ahead. Join Freshworks × saasgenie on 5th Nov at 2 PM EST for an exclusive executive-level session on how you can swap reactive SLAs for proactive, AI-powered service. Hear from industry experts who’ve turned lean IT teams into enterprise-grade powerhouses. Register now: https://lnkd.in/gVe_AuS6

🪔 Wishing you a Diwali full of light, clarity & seamless solutions! At saasgenie, we believe the brightest fireworks come when systems work smoothly, processes align, and teams shine. May this Festival of Lights bring new efficiencies, deeper value, and brighter business moments for you and your workplace. Let’s illuminate innovation, spark transformation, and keep the magic of service glowing strong. Happy Diwali to all our clients, partners, and the incredible teams behind the scenes! #HappyDiwali #FestivalOfLights #ImplementationExcellence #SaaSDelivery #TeamMagic

Meet the experts shaping the future of ITSM here: https://lnkd.in/gVe_AuS6 We’re thrilled to announce the speakers for the upcoming Freshworks + saasgenie webinar, where experts will throw light on: How to shift IT from reactive to proactive Real-world examples of how growing companies achieve enterprise-grade outcomes How AI and automation make daily IT work smarter Save your spot today!