ServiceNow

I just got back from ServiceNow World Forum in London, and I can’t stop thinking about this: we’re at a crossroads with AI. #ServiceNowPartner Some companies are stuck playing the productivity banjo - optimizing what already exists, squeezing out cost savings. Others are thinking bigger: using frameworks like my “faster, better, new” model to actually reimagine how work gets done with people and society at the core. The gap between these two mindsets is widening fast, and most organizations don’t realize how behind they are. ServiceNow’s message was clear: if you’re only focused on efficiency, you’re missing the bigger grassroots reinvention. Here’s what stood out: 1️⃣  AI agents are getting proactive. In one demo, an employee got locked out while trying to approve an urgent offer letter. The AI agent solved the problem *and* detected a VPN outage in real time, flagged the risk, filed a priority ticket, and suggested a fix that could be immediately approved for the AI to handle. Problems are getting handled before they impact work. 2️⃣ Autonomous doesn’t mean zero accountability. The keynote kept hammering this home: agents propose actions, policy validates them, every step gets logged, and humans can pause or override in real time. That’s one way you scale AI without losing your grip on governance. It’s not about letting 800 agents run wild (though, yes, that sounds like a fun science experiment). 3️⃣ Hundreds of us built agents in minutes. There were 20+ computers lined up with ServiceNow engineers ready to guide anyone through building their first agentic workflow. I watched people who’d never touched this technology create multi-system workflows in real time. If your team is exploring autonomous business operations, here’s more on the ServiceNow AI Platform: https://lnkd.in/e5dDxf8D #ServiceNowWorldForum