Sprinklr

📣 New insights from Sprinklr and Metric Sherpa featured in an article by CX Today: our study reveals a major disconnect between how brands perceive their customer experience and what customers actually feel. As CX Today says, “The disconnect between business leaders and consumers isn’t a data problem – it’s a perspective problem. When 91% of leaders say their brand delivers a consistent experience but only 36% of consumers agree, we’re not seeing a failure of execution – we’re seeing a failure of awareness." Read the article here: https://lnkd.in/g-p2vxVh #CXToday #CX #Sprinklr #CustomerExperience #Survey

The cloud contact center market is getting crowded — and commoditized. So how do you stand out when everyone has voice, routing, and analytics? 👉 Sprinklr's answer: platform-first CX. In this feature, we unpack how Sprinklr’s Unified CXM foundation — spanning CCaaS, conversational AI, and voice of the customer — gives brands a 360° view of every interaction. It’s not just a contact center; it’s an ecosystem built for AI-driven CX. Read more: https://lnkd.in/e7mrQmJX #CustomerExperience #CCaaS #AI

✨ Highlights from our recent CX Executive Roundtable in Singapore! ✨ Led by our very own Merlvin Tan, Samrit Machielsen, and Elaine T., the session brought together CX leaders from across Singapore for an inspiring discussion on reimagining the customer experience. We’re grateful to all our CX champions from Singapore's leading organizations for sharing your compelling thoughts and insights. Your forward-thinking perspectives made the event truly dynamic and impactful. We can’t wait to continue the dialogue — see you at the next roundtable! #CustomerExperience #CXLeadership #cxm #Sprinklr #SingaporeBusiness

📣 New from CX Today: “Sprinklr Takes on CCaaS Giants with a Broader Platform Strategy”. The article includes an interview with Amitabh Misra, our Chief Technology Officer, and explains how Sprinklr offers a unique advantage over traditional CCaaS players -- a complete view of the customer by combining voice, social media management, and conversational AI on one unified platform. Read more about why major brands like BT Group and Deutsche Telekom are choosing Sprinklr to redefine customer service: https://lnkd.in/grGA2RJm #Sprinklr #CX #CCaaS #CustomerExperience #AI #CXM #Customerservice #CXToday

🚨 Join us on October 30: Driving Funnel Success on TikTok — a can’t-miss webinar we're hosting with TikTok. In just 30 minutes, TikTok and Sprinklr experts will show you how to:   - Spot trends in real time: Stay ahead with AI-powered listening on TikTok conversations and cultural shifts.  - Test creatives fast: Experiment quickly with videos, Duets, effects, and AI-generated content.  - Boost what works: Turn your best-performing organic TikTok videos into scalable paid ads automatically.  - Scale with confidence: Expand your paid campaigns with full control through built-in governance and guardrails.  - Turn views into purchases: Launch Search Ads and shoppable TikTok videos that convert intent to action.  - Measure what matters: Get unified insights to refine your TikTok strategy and maximize ROI. 🔗 Register here: https://lnkd.in/gVp3aZA9 #TikTokMarketing #TikTok #Sprinklr #SocialMediaMarketing #DigitalMarketing #AIinMarketing #CustomerExperience #Webinar #CXM

We recently wrapped up an amazing week at Sprinklr's CXUnifiers 2025 in Nashville, Tennessee! 🎉 CXUnifiers + our annual Sprinklr Analyst Summit brought together some of the brightest minds shaping the future of customer experience. A huge thank you to the analysts who joined us — your insights drive our innovation and strategy forward. We’re grateful for your partnership and excited to keep pushing boundaries together. 🚀 Colleen Fazio Lou Reinemann Kelsey Chickering Roger Beharry Lall Sudhir Rajagopal Chad Storlie Ankita Singh Jim Lundy Diane Myers Sherrel Roche Simon Harrison Nancy Jamison Mila D'Antonio Zach C. Chris Marron Justin Robbins Dan Gingiss, CSP Blair Pleasant Sharang Sharma Liz Miller Jon Arnold Mary Wardley Derek Top Metric Sherpa Gartner Forrester IDC Constellation Research, Inc. Omdia Frost & Sullivan S&P Global Actionary Everest Group Aragon Research #CXUnifiers #CustomerExperience #Sprinklr #AnalystSummit #CXM

The full speaker line-up for CX Connect Riyadh is now confirmed!    Expect powerful sessions on:  - AI-human CX collaboration - Real-world customer transformation stories  - Next-gen omnichannel strategies 📅 Date: 21 October 2025  🕘 Time: 9:15 AM – 2:05 PM (AST)  📍 Venue: Crowne Plaza Riyadh RDC Hotel & Convention    This is your last chance to secure your seat among the region’s top CX leaders. Sign up to attend here: https://lnkd.in/gYpPHyQA

What’s harder — giving customers the personalization they ask for, or protecting the privacy they demand? Get it right; it feels like magic. Get it wrong; it feels like surveillance. 71% of customers want you to know them. But using their data to do it? That’s a tightrope walk. Predictive AI can tell you what customers will do next. But one wrong nudge and trust evaporates. Here’s how leading enterprises are solving it: ✅ First-party > third-party data  ✅ Consent clear, ongoing, and transparent   ✅ Human-in-the-loop AI Because the real question isn't "Can you predict your customer's next move?" It's "Can you do it without losing their trust?" Read the full breakdown here → https://lnkd.in/giwPvPme