StealthX

Healthcare has an experience gap. Patients arrive anxious. Staff are stretched. The bar is so low that even small improvements make a huge difference. That’s why our partnership with OrthoCarolina has been so exciting. Together, we piloted a new patient and staff experience in their Belmont office. From wayfinding that makes visits seamless to radios that help staff communicate discreetly among many other enhancements. The impact? Patients feel calmer. Staff feel empowered. Leadership is ready to expand it across more offices. This is what happens when you bring design, technology, and operations together to reimagine healthcare. Check out the full video to hear their story. — P.s. If you missed it yesterday, explore the new StealthX brand and resources we launched at https://stealthx.co 🎉

The world doesn’t need another consultancy. It needs a different kind of partner. That’s why today we’re launching the new StealthX. This refresh isn’t just about a new coat of paint. It’s about aligning our brand with how we’ve always operated fast, fearless, and focused on building great experiences that actually work. Here’s what’s new: 1. Sharper brand identity & positioning that matches the grit and clarity of how we work. 2. New website with fresh resources for building great experiences. 3. New client story video featuring our work with our friends at OrthoCarolina and how we helped reimagine the patient journey. 4. A new season of the Building Great Experiences Podcast, where we go deeper into what it takes to create products and services that actually matter. This is the next chapter of StealthX and it’s only the beginning. Check out the new site at https://stealthx.co and see for yourself. Onward & upward 🤘

Let’s be honest: Most AI teams jump straight to building. No problem definition. No value check. Just vibes and velocity. The Double Diamond is a good way to reframe problems. Better yet, you can put it to work right away. It forces you to ask: - What’s the actual problem? - Is it even worth solving? - Have we shown progress, or are we still pitching? - Are we iterating, or just adding features? These 5 steps help you avoid the “build now, fix later” trap: 1. Start with value 2. Create a pull (not a push) 3. Show, don’t tell 4. Regroup fast 5. Test & learn *without* blowing the whole roadmap Want the full breakdown? Chapter 1 covers this in more detail. For a limited time, you can grab the full AI playbook for free with the link below. https://lnkd.in/e7zhbG9f

AI-Native Preparation Checklist This isn’t just a checklist. It’s the execution engine that turns a sharp North Star into working solutions. 1. Start with Sharp Problem Discovery - Forget use case backlogs. Start with what actually matters - Understand the real workflows, not just feature requests - Use journey maps, service blueprints, and the Jobs-to-Be-Done frameworks to uncover friction - Interview users and shadow them. Surface what they *really* need, not what they say they want This is your double-diamond divergence. Don’t skip it 2. Prototype Fast, Test Hard - Once you've got the real problem, validate fast - Build prompt-level prototypes using tools like Lovable, Replit, or Bolt - Test behavior, not stakeholder opinions - Use effort vs impact filters to kill ideas that sound smart but won't move the needle Bonus points if your prototype breaks something. Now you’re learning 3. Build the Application Layer (Don’t Overbuild) - This is the connective tissue - Wire up your agent logic with memory, evals, RAG, and logging - Stand up dashboards and observability from day one - Build just enough scaffolding to support rapid iteration If it’s not observable, it’s not launchable 4. Run an Incremental Rollout with Feedback Loops - Rollout is just another test phase with real stakes - Start with a pilot group and monitor logs aggressively - Track real usage data, inputs, hallucinations, retries, and latency - Tighten the loop between usage, insight, and iteration This isn’t a soft launch. It’s your most honest feedback channel 5. Full Rollout (Only After You’ve Got Proof) - Don’t scale something that isn’t working - Roll out wide only when you’re hitting clear success metrics - Edge cases are covered, and your team is trained to own the loop - Your system isn’t just functional, it’s trusted No North Star = No rollout Want the blueprint behind this checklist? Grab our AI North Star Playbook while it's free!

Most AI projects don’t stall because of the tech. They stall because no one knows what happens after the kickoff. Here’s how we keep momentum with teams that actually ship: 30 Days (Kickoff) 1. Lock in the problem. 2. Assign owners. 3. Set up metrics and tooling. 4. Then go. 60 Days (Build & Test) 1. Prototype fast. 2. Test internally. 3. Tweak what breaks. Iterate hard. 90 Days (Pilot & Learn) 1. Ship to real users. 2. Collect signal. 3. Decide if it scales or dies. That’s it. Simple doesn’t mean easy, but it works. We break this down inside the playbook. No gate. No fluff. Just what to do next. https://lnkd.in/e7zhbG9f

You don’t need another AI strategy doc. You need a real plan. We built this playbook for teams who are tired of spinning in circles. Not fluff. Not hype. Just the frameworks we use with exec teams to align fast, pick the right problem, and actually ship something that works. Here’s what to pull depending on where you’re stuck: Trying to get started without wasting 3 months? (Start with Chapter 1) Get your team aligned before they build the wrong thing ~15 min read Can’t tell what’s a good problem vs a shiny toy? (Chapter 2 will help) Tools to surface high-leverage problems worth solving ~15 min read Everyone’s got opinions, but no one agrees? (Run the format in Chapter 3) Gets stakeholders aligned and ends in a real roadmap ~20 min read Ideas stuck on a slide? (Go straight to Chapter 4) Use this to spin up a working pilot in 30-60-90 ~20 min read Not sure where AI actually fits in your workflow? (Chapter 5 has examples that don’t suck) Sales, ops, support, etc. No fluff ~10 min read Worried your project’s gonna die in committee? (Read Chapter 6) We break down where AI projects stall and how to prevent it ~10 min read Need ammo to defend your plan? (Chapter 8 is your cheat sheet) Covers tools, timelines, team size.. all the FAQs ~7 min read We also threw in: - Workshop templates - Horizon framework - 30-60-90 roadmap - Tooling recs - Prep checklists If you want help applying it or you’re just stuck and need a sounding board, see if you are a good fit for one of our workshops. Links are in the chapters! Start here https://lnkd.in/eCTqHSr3

Earlier this year, we teamed up with Vertice Labs to write the AI North Star playbook. It's a practical guide based on our years of experience for bringing AI into your workflows without getting lost in the noise. This visual is pulled from one of the first chapters, where we break down the three horizons of AI adoption. Horizon 1: Efficiency Optimize existing processes or systems Actionable Example: Automate repetitive tasks like data entry, scheduling, or internal FAQs using lightweight AI tools. Start with one sub-process that already has clean data and measurable lag (e.g, invoice processing time). Horizon 2: Advantage Gain a competitive edge in the market Actionable Example: Use AI to personalize the customer journey in real time, like dynamic pricing or AI-driven lead scoring, and A/B test against your control. Aim to move a revenue or retention KPI within 60 days. Horizon 3: Disruption Explore new business models and opportunities Actionable Example: Prototype an AI-native product or service that couldn’t exist 2 years ago (e.g., a customer co-pilot, internal agent network, or on-demand intelligence layer). Don’t start with the tech, start with a radical user need. It’s easy to stay busy and still spin your wheels. Grab the full playbook below while it's free. Pick one section and put it into motion today. https://lnkd.in/ebJ7kaZD

So excited to co-host the 3rd quarterly Product Jam with these 5 awesome NC-based startups tomorrow! Freeze Out Hunger YourEkko Waste Wise Innovation LLC. Tempo (get-tempo.com) Cabin Golf (cabingolf.com) Shout out to our friends at Innovate Charlotte and Pattern50 for co-hosting with us and to all the facilitators and panelists who are linking arms to make this amazing! P.s. if you're interested in joining a future cohort, keep an eye on https://productjamclt.com for upcoming dates 🤘

Excited to announce the next Product Jam in partnership with our friends at Innovate Charlotte & Pattern50! Product Jam is a full-day workshop experience for 5 NC-based startups to define how to win in their target market. Details: 1. Full day, collaborative in-person experience for founders & their leadership team or advisor(s) on May 15th 2. Breakfast, launch, & happy hour provided 3. Hosted at Hygge Coworking at 933 Louise Ave in Charlotte Structure: 1. Rapidly analyze competitive landscape and understand product-market fit. 2. Develop a hypothesis for where to play and how to win in the market based on the analysis. 3. Quickly create a prototype to test the hypothesis. This is our 3rd edition and we keep making it better! If you're an NC-based startup and interested in participating, sign up at https://productjamclt.com/

We had an absolute blast jamming with Innovate Charlotte, Pattern50, and 5 NC-based startups during Product Jam last month! Huge thank you to HomeLedger, Traction5, Troodie app, Tada Ai & Plugged In for participating and to Evinex for sponsoring! Stay tuned for details on the next one at https://productjamclt.com