unitQ

🚀 We’re growing at unitQ! We’re on a mission to help the world’s most innovative companies listen to and take action on the voice of their customers — in every language, on every channel, in real time. Now, we’re expanding our world-class team of builders, innovators and problem solvers who thrive on impact. Check out our open roles! https://lnkd.in/gT-2tZMG #CustomerFeedback #UserFeedback #Engineering #Product #Support #Ops

Every customer touchpoint tells a story — app reviews, support chats, surveys, social media and more. But if you’re only listening to a few of them, you’re missing critical insights that shape product quality, loyalty and growth. It's best to bring all feedback together into a single platform — across every channel, in real time — so you can detect issues faster, uncover opportunities and align every team around what matters most: your customers. Read why capturing customer feedback from all channels is critical to business success. https://lnkd.in/g4apfEKv #CustomerExperience #VoiceOfTheCustomer #FeedbackAnalytics unitQ #ProductQuality #CX #CustomerFeedback #UserFeedback

Creating effortless travel experiences for millions around the world takes more than innovation — it takes listening. That’s why a leading global brand in travel and hospitality partnered with unitQ, the customer insights platform built to turn real-time feedback into action. As their user base surged beyond 100 million, the company needed a single source of truth to uncover blind spots, measure quality against competitors and keep every guest experience running smoothly. With unitQ, they connected feedback from app stores, social channels and support interactions — surfacing insights that traditional analytics couldn’t catch. The impact speaks for itself: 🎯 Greater visibility into user friction points 🎯 A measurable boost in app store ratings and customer sentiment 🎯 Faster fixes and stronger operational agility Because when your travelers are global, your customer intelligence needs to be, too. Learn more now on The unitQ Blog! https://lnkd.in/gfUFSDFt #CustomerExperience #AI #TravelTech #Hospitality #VoiceOfTheCustomer #CustomerFeedback #UserFeedback

Most teams rely heavily on product analytics — tracking clicks, sessions and conversions. But here’s the truth: Product analytics only tells half the story. To understand why users behave the way they do, you need to listen to their voices directly. Every crash report, support ticket, app review and chat transcript holds insights that product analytics alone can’t surface. By unifying quantitative data with qualitative feedback, teams gain the full picture — uncovering the root causes behind issues, accelerating fixes and driving smarter product decisions. Learn how product analytics and user feedback, together, create the ultimate lens into product health: https://lnkd.in/gDbubNCX #CustomerFeedback #ProductAnalytics #CX #ProductManagement #BehavorialAnalytics #UserFeedback unitQ

A huge thank you to Wook Chung, SVP of Product, Risk & Core Platforms at PayPal, for joining our webinar today! Wook shared powerful insights into how PayPal keeps the voice of the customer at the center of decisions — and how real-time feedback continues to help shape the company’s innovation, strategy and growth. We’re grateful for the thoughtful conversation with our CEO and Co-Founder Christian Wiklund and for everyone who tuned in live. If you missed it, stay tuned — we’ll be sharing soon. #VoiceOfTheCustomer #CustomerExperience #ProductManagement #CustomerFeedback #UserFeedback

Every company tracks metrics like uptime, NPS or CSAT — but what about product health? 🥸 The unitQ Score gives you a single, quantitative measure of how your product is actually performing — directly from the voice of your customers. It’s a real-time benchmark of quality that helps teams spot friction points, measure improvement over time and even see how they stack up against competitors in their industry. 🤯 Think of it as your north star for customer experience — one number that unites your organization around a shared definition of quality. 💰 Learn how the unitQ Score is unlocking a new era of product health now. 🚀 https://lnkd.in/ghZdWAhk #CustomerExperience #ProductQuality #VoiceOfTheCustomer #Benchmarking #AI #CustomerFeedback #UserFeedback

📣 Tomorrow’s the day! Don’t miss this deep dive into how real-time customer intelligence drives growth, trust and innovation at PayPal. Join us for an exclusive webinar with Wook Chung, SVP of Product, Risk & Core Platforms at PayPal; and Christian Wiklund, CEO and Co-Founder of unitQ, as they discuss how PayPal puts the customer at the center of every decision. Hear how one of the world’s most trusted financial platforms captures and operationalizes customer feedback at scale — turning insights into action across teams and products. 🗓️ Tuesday, Oct. 14 🕙 10am PT | 1pm ET Register here: https://lnkd.in/grzVyX89 #CustomerExperience #VoiceOfTheCustomer #ProductManagement #Fintech #AI

This is what iOS 26 taught us about listening to customer feedback... unitQ analyzed customer feedback from nearly 5,000 mobile apps before and after the iOS 26 launch. Our AI revealed that app quality issues identified by users rose 2.8% following the release. Teams that listened closely to user feedback identified issues faster, prioritized fixes sooner and stabilized their apps more effectively to deliver smoother experiences to their customers. Read the full analysis to see how feedback-driven QA helped apps stay ahead: https://lnkd.in/grCarxXh #CustomerFeedback #AppQuality #iOS26 #UserFeedback #ProductQuality #VoiceOfTheCustomer

When something breaks in your product, observability tools can tell you what went wrong — a spike in errors, a dip in engagement or a sudden crash rate. But they rarely tell you why. That’s where user feedback comes in. Real-time customer feedback reveals the exact symptoms users experience — the confusing checkout step, the login loop after an update, the translation bug in one market. Patterns in this feedback expose the root causes behind the data anomalies your monitoring tools detect or even miss. By leveraging real-time customer feedback, engineering teams can uncover the context behind errors, outages and performance issues to surface root causes. The result? Faster resolution times, fewer blind spots and a product experience that continuously improves — because your users are guiding the fixes. Learn more about performing root cause analysis with customer feedback on the unitQ Blog now! https://lnkd.in/gm9dRPEj #CustomerFeedback #RootCauseAnalysis #AI #VoiceOfTheCustomer #ProductQuality #EngineeringInsights

Exciting news! Lime has selected unitQ to power its global Voice-of-the-Customer strategy! 🚀 As announced in our latest press release, the world’s largest provider of shared electric scooters and bikes will now use unitQ to unify and operationalize customer feedback across 200+ cities worldwide. ❤️ By aggregating real-time insights from app store reviews, social media, support channels and more, unitQ helps Lime identify trends faster, pinpoint root causes and align teams around what truly matters to riders. 💣 Robyn Andrews, Voice of the Customer Manager at Lime, said unitQ makes it easier to react quickly to customer feedback spikes and understand the impact of issues on key KPIs. 💰 We’re proud to partner with a trailblazer like Lime in its mission to deliver world-class rider experiences and safer, more reliable journeys for millions of users around the globe. 🚲 🛴 Read the full press release here: https://lnkd.in/g3YJh636 #VoiceOfTheCustomer #CustomerFeedback #AI #CustomerExperience #ProductQuality #CX #FeedbackAnalytics