Hatch

Thank you to Chad M. Peterman of Peterman Brothers Heating, Cooling & Plumbing and Alec Stevanovski of Homepros for a great webinar yesterday on Scaling a Home Services Contact Center. 5 strategies from Chad: 1. Track and optimize your true booking rate. Not raw. 2. Tell your CSRs how much a lead costs. 3. Follow up on unsold estimates. 4. Tier your CSRs based on performance and route calls accordingly 5. Use AI to filter out junk so your CSRs can focus on high-value calls Get the full recap and recording here: https://lnkd.in/dCBQe8Dv

One of the biggest value-adds of Hatch AI CSRs is the time your team saves in outreach. Let your AI do all of the pinging so that your humans only have to spend time on the people responding. As Josh Campbell of Rescue Air and Plumbing notes in this clip, you can close much more business with much less work. Rescue Air is one of dozens of Nexstar members using Hatch to scale revenue. Get the full success story here: https://hubs.li/Q03c41r40 #HatchAI #ServiceTitan #Nexstar #RescueAir #CustomerCommunication #AICSR

"To get this amount of contact with a customer, I'd probably need another 10 employees doing what we're doing." This is what it looks like to work smarter, not harder. Get the full story here: https://hubs.li/Q035dq8X0 #HatchAI #CustomerExperience #CustomerCommunication #CSRPlatform

One thing that sets CSR platforms apart from marketing platforms is two-way communication. This allows you to see which messages got a response from customers and prior communication history. As a result, your CSRs can tailor their communication to the customer. Brian Duncan, Sales Director of Reliable Power Systems explains this. Get the full story here: https://hubs.li/Q035dqHF0 #HatchAI #CustomerExperience #CustomerCommunication #CSRPlatform

Our approach to AI is "Start small and scale smart." You don't have to (and we don't advise you to) have an AI-first responder on all your campaigns right out of the gate. Start with one campaign, get familiar with the AI, and give it time to ramp up. Once you feel comfortable, you can start scaling. In this quick clip, hear it from Chelsea Muniz of Point Loma Electric & Plumbing. Catch the webinar recap, highlight reel, and full recording here: https://hubs.li/Q030H-R40 #LeadManagement #AI #ContactCenter #ServiceTitanIntegration #AI CSR #CustomerExperience

In this clip, Rescue Air and Plumbing cofounder Josh Campbell explains why Hatch is a win for everyone: -->The sales guys close more business with less work -->The customer gets a better experience -->The company makes more revenue Rescue Air is one of hundreds of Nexstar members using Hatch to scale revenue efficiently. Thank you for your feedback and insights, Josh! Get the full success story here: https://hubs.li/Q03c40Jb0 #HatchAI #ServiceTitan #Nexstar #RescueAir #CustomerCommunication #AICSR

Just because a customer doesn't close in-home does not mean they are off the table. In fact, businesses are leaving hundreds of thousands on the table in open estimates every year. Rescue Air and Plumbing a Nexstar member since 2017, brought in $260K from unsold estimate follow-up in their first two weeks with Hatch. Get the full success story here: https://hubs.li/Q03c3-X_0 #HatchAI #ServiceTitan #Nexstar #RescueAir #CustomerCommunication #AICSR

A key difference between Hatch and marketing platforms is the type of communication that it facilitates. Hatch = precise targeting, one-to-one outreach, 2-way communication Marketing platforms = general targeting, one-to-many outreach, 1-way communication In this clip, Brian Duncan, Sales Director at Reliable Power Systems discusses a popular use case for this type of targeted, 1:1 outreach: filling the job board. Get the full story here: https://hubs.li/Q035dfp50 #HatchAI #CustomerExperience #CustomerCommunication #CSRPlatform

When Hatch AI CSRs are your first responders, you don't have to worry about missing conversations while on breaks or after hours. Hear it from Chelsea Muniz, Contact Center Supervisor at Point Loma Electric and Heating. Catch the webinar recap, highlight reel, and full recording here: https://hubs.li/Q030H_8D0 #HatchAI #ContactCenter #ServiceTitanIntegration #AICSR #CustomerCommunication

Is your messaging capturing intent? Check this chart from our recent webinar with Jamie Smith at Modernize Good messaging will: ✔️ Focus on a specific project ✔️ Have an immediate timeline ✔️ Appeal to your geographic area ✔️ Lead with value ✔️ Set clear expectations Get the full recap, recording, and slide deck here: https://lnkd.in/eV3hxdxi