Vitally

HAVE YOU SEEN THIS ACCOUNT MANAGER?! If so, she will tell you exactly where you can go to get free drinks and fresh insights (or you can look across the street for the blue coffee truck 🛻) We’re here until 11 AM today with Deploy Coffee Kathryn Victory Jacqueline Lu Hally Darnell … go chat with them about Customer Success over a nice cold brew or chai tea or whatever floats your boat! #nycustomersuccessweek #newyorkcustomersuccessweek

Catch us outside NEW YORK CUSTOMER SUCCESS WEEK with free drinks (coffee, hot chocolate, tea, etc!) & fresh insights ☕️ Look for the blue truck and purple, orange and blue balloons 🎈 Go chat with Deploy Coffee Kathryn Victory Jacqueline Lu Hally Darnell about Customer Success!! #nycsweek #newyorkcustomersuccessweek

Start the day with great smiles and coffee ☕️ Thanks Vitally Hally Darnell, Kathryn Victory and Eleanor (Ella) Eng #NYCCSweek

FREE COFFEE & DRINKS IN NYC ☕️‼️ Attending NY Customer Success week at Convene @ Brookfield Place? Come get caffeinated from 8am-11am at Vitally’s Deploy Coffee truck to retain your sanity and your customers 🤩✨ (and hang out with Hally Darnell, Kathryn Victory, and me!) #NYCustomerSuccess

🌟Big news: Vitally Central is live! 🌟 This is a space built for Vitally customers only, a private community and academy designed to bring together Customer Success power players who are shaping the future of CS. Inside Vitally Central, you’ll find:  ✅ A network of peers who are redefining what great Customer Success looks like  ✅ Ongoing learning opportunities through courses, certifications, and live sessions  ✅ Conversations that spark new ideas, share real-world strategies, and help our customers do their best work We built this as more than a platform. It’s a space to learn, connect, and elevate the entire CS profession together. To all our customers: this is your new home base. To the wider CS world: get ready to see waves made here. 💜 Join here: https://lnkd.in/gpvWnqma #CustomerSuccess #VitallyCentral #Community

A lot of my former colleagues know I’m a big fan of Vitally 😃 As a two-time customer who’s implemented it from scratch at startups, I’ve seen firsthand how powerful this tool is. Today, I joined their webinar on the new AI Copilot for Customer Success and this platform just got 10x better 🔥 Key Takeaways: 🚀 Automated meeting insights: action items, risks, key moments 🚀 Natural language Q&A: ask AI anything about a customer or meeting 🚀 Auto-generated follow-up emails that actually sound human 🚀 Extracted product requests and tasks directly from transcripts 🚀 One-click summaries for onboarding, QBRs and renewal prep Big shoutout to Jamie Davidson and the entire Vitally team! Hope I get to use this again one day 🙌🏽 #CustomerSuccess #CSM #AI #B2BSaaS #Vitally #StartupLife #CustomerExperience #OpentoWork Jason Mercer Jeff Chase Stephanie Townes Kathleen Waid

AI isn’t here to replace Customer Success Managers — but it is changing how the best CSMs work. In this episode of Customer Success Talks with Bayron Toruño Solano, our CEO & Co-Founder, Jamie Davidson, breaks down what AI really means for CS teams today — and how to adopt it with purpose. 💡 Highlights: - Why “just prompting better” isn’t the answer - How aimless AI adoption can lead to churn - Tactics for bottom-up AI innovation in CS - The real impact of AI on the future of CS roles If you’re in Customer Success and focused on staying strategic in an AI-powered world, this conversation is a must. 👇 How is your team using AI in Customer Success today? We'd love to hear from you. Let me know if you want a bolder or more product-forward version!