vLLM is one of the fastest growing open-source communities, and they've had a meteoric rise that mirrors the growing popularity of open-source models.
Given how widely the project is used, the team gets hundreds of questions a day — all of which are extremely technical. Answering each question requires an understanding of cloud infrastructure, model architectures, and deployment options.
Most generic RAG applications simply can't keep up with this level of complexity, which is why the vLLM team turned to RunLLM.
Since they've deployed RunLLM, we've had a first hand seat to see how technical their user base and how much they benefit from a high quality AI Support Engineer.
RunLLM's now answering 13k questions a month (🤯) for vLLM and enabling the team to scale without needing dedicated support. More in the case study below 👇