Walker

Got a CX, EX or PX story that moved the needle? Let’s spotlight it at Qualtrics' X4 2026! The X4 stage is calling for experience leaders with real impact, big wins and bold ideas to tell their stories—and we’re here to help craft your submission. We’ll help you uncover the moments that matter and position your work for maximum impact. Learn more at: https://lnkd.in/g6A2unhg 📅 Submission Deadline: November 9 📩 Connect: Reach out to your Walker contact or complete our contact form - https://lnkd.in/gY56mCnA Change takes center stage at X4. Let’s make it yours. #QualtricsX4 #QualtricsPartner #ChangeAgents #CenterStage #XM

Each fall, Walker teams up with United Way of Central Indiana to support the community we call home. This year, we’re putting a playful spin on a longstanding tradition with a board game inspired theme: Game Changers for Our Community. Employees will take part in volunteer events, team challenges and creative activities—each designed to spark impact... and maybe a little friendly competition. Walker’s connection to United Way goes way back. We’ve supported their mission since the 1940s, when it was known as the “Community Chest.” And since joining the formal corporate campaign in 1991, Walker employees have donated more than $4 million through annual efforts like this one. As always, we’re keeping the campaign fun and uplifting—without losing sight of the bigger mission. Because change can be fun. Especially when it makes a difference. Learn more about United Way of Central Indiana at: https://uwci.org/ 

Price might win attention. But experience earns loyalty. According to the 2026 Consumer Experience Trends Report from Qualtrics, value for money is the top reason customers choose a brand. But when it comes to why they stay, the answer is clear: great products and service. So the real question isn’t why they leave. It’s what you’re doing to make them stay. At Walker, we help organizations identify the moments that matter most in the customer journey—then build programs that strengthen trust, increase satisfaction and drive repeat business. The bottom line? You can’t always win on price. But you can win on experience. 🔗 Get the full report from Qualtrics: https://lnkd.in/gvrV2xGN 🛠️ Explore how Walker helps turn great service into long-term loyalty: https://lnkd.in/gi9jdT9J #CustomerExperience #JourneyMapping #CustomerLoyalty #UnifiedXM #QualtricsPartner

At Walker, we don’t just help clients navigate change—we live it. That’s why internal growth is such a powerful part of our story. We’re thrilled to celebrate several team members who’ve recently been promoted into new roles. Their momentum reflects what Walker is all about: evolving expertise, expanding impact and making change make sense. Big congratulations to our newly promoted team members. Your growth strengthens the leadership and insights we deliver to clients every day. Adam Zdanowski Marina Albert Tyler Rector Paige Maltby Tanner Smith Brittany Bluthardt, CCXP #TeamWalker #ExperienceManagement #UnifiedXM #ChangeAgents

Too many customer experience programs are at risk of being left behind. In the eyes of executives, CX can too easily be seen as tactical rather than strategic—and with AI reshaping the pace of business, that perception is only growing more dangerous. In his latest article, our President Jack Walker challenges CX leaders to confront this reality head-on and points to a new way forward: Unified Experience Management (Unified XM). This is the first in a three-part series on the future of XM—and why leaders must act now to claim their place at the center of business strategy. 👉 Read the full article here: https://lnkd.in/gr-TvyCC #ExperienceManagement #UnifiedXM #CustomerExperience #CXLeadership #BusinessStrategy #XM

Being a CX leader means more than managing a program. It means growing with it. Customer experience is a fast-moving field. The most effective leaders don’t just keep up. They level up. That’s why we compiled "The effective CX leader: 10 traits of top customer experience leaders"—a resource packed with practical skills, proven behaviors, and a self-assessment to help you chart your growth. Whether you’re a novice looking for more know-how or a seasoned pro wanting to go from good to great, this guide offers valuable tips to get you there. 📘 Download the report and take the next step in your CX evolution: https://lnkd.in/gzEd2tMx #CustomerExperience #CXLeadership #ExperienceManagement #WalkerInsights #LeadershipDevelopment

Members of our healthcare team are on the ground in Miami this week for the Qualtrics Healthcare Executive Forum. Big thanks to Brittany Bluthardt, CCXP and the rest of #TeamWalker for leading the way in redesigning the patient experience. These are the moments that shape smarter, more human care—and we’re proud to be part of it. #XM #PatientExperience #Healthcare #ExperienceManagement

Surveys aren’t dead—but they’re no longer the full story. The 2026 Consumer Experience Trends Report by Qualtrics reveals that 30% of customers now stay silent after a bad experience—an all-time high. Only 3 in 10 share feedback directly. That doesn’t mean they’re not signaling. It means they’re signaling differently—through behaviors, service interactions, and digital patterns. At Walker, we help companies combine (B)ehavioral, (O)perational, and e(X)perience data to spot issues earlier, act faster and close the feedback gap—without relying on surveys alone. Want to know where churn is hiding in your customer journey? This report is your first step. Walker is your next. 🔗 Download the report from Qualtrics: https://lnkd.in/gvrV2xGN 🧭 Explore how Walker’s signal strategy helps fill in the blanks: https://lnkd.in/ga8RyDzw #CustomerExperience #XM #UnifiedXM #QualtricsPartner #Surveys

Meet Matt Pruden—our new Senior Vice President + BU Lead of Client Services. We’re excited to welcome Matt to Walker, where he’ll be leading client services for our Goods and Services, Tech, Media and Telecom business unit. Matt’s career is built on transformation. With previous roles at Panasonic, Capgemini, Appirio and Intel, he’s helped global companies optimize operations, build new business lines and guide teams through change—always with a steady hand and a sharp eye for impact. At Walker, Matt will focus on making sure our client programs stay aligned to what matters and deliver results that last. Smarter. Faster. More productive. That’s what we’re building—together. #ExperienceManagement #Leadership #CustomerExperience #MakingChangeMakeSense #XM