Xenon arc

Operational excellence relies on exceptional service.   During National Customer Service Week, it's important to acknowledge the role great service plays in our company’s success and that of our clients. That means we rely heavily on our Customer Service teams to deliver. Doing what we say we’re going to do, when we say we’ll do it, is at the heart of how we serve our clients and their customers.   “Our Customer Service team deserves recognition. Their individual and team excellence shines through in the way they’re always refining how they work together to anticipate needs, solve challenges quickly, and ensure every client interaction builds trust and momentum.” – Lindsay Kammo, SVP of Operations   Technology and proven frameworks help us deliver consistency and efficiency and earn customer loyalty—but it’s our people who turn those tools into exceptional experiences.

B2B channel strategy has never been one-size-fits-all—and that’s never been truer than today. As markets shift and buyer expectations evolve, our clients need go-to-market models that are as dynamic and specialized as the industries they serve.   We partner with our clients to meet those demands head-on—designing strategies that align commercial precision with deep technical insight. Head of Global Business Development Jen McCarthy will be leading the team attending K-Fair in Düsseldorf this month, where they’ll be connecting directly with plastic and rubber manufacturers to advance those conversations. For Jen, the opportunity lies in bringing together insight and innovation.   “What excites me the most is finding creative strategies that unlock growth while shaping the future of how our industry connects with customers, leverages digital tools, and delivers long-term value.”   Our approach is built for complexity—scaling with our clients as they grow, and delivering the commercial precision needed to succeed in increasingly fragmented, fast-moving markets. By helping clients adapt to those needs—and in turn, lead the change—we help them create lasting value and stronger customer connections at every stage of growth.

Industrial B2B sales have changed—but not evenly. In many sectors, producers are still relying on outdated go-to-market approaches that no longer reflect how today’s customers research, engage, or buy. Xenon arc brings a hybrid model to the table—combining digital tools, technical expertise, and personal connection to help producers close that gap. Executive Vice President Scott Courter shares what makes this shift so critical: “Xenon arc solves a problem I’ve seen for decades—and gives manufacturers a smarter way to grow in an industry that’s been slow to evolve how it goes to market and connects with customers. It's what drew me to the company and fuels my day-to-day.” Modern go-to-market strategy isn’t just about enabling transactions. It’s about building agile, scalable systems around how customers actually behave—then using that foundation to drive better decisions, stronger relationships, and sustainable growth across even the most traditional segments.

At Xenon arc, our strength comes from our global foundation. Our teammates represent dozens of unique backgrounds, bringing diverse experiences and perspectives that fuel our success. Later this month, we’ll celebrate that foundation at our Bellevue, WA headquarters with a potluck, where everyone shares a favorite dish from their culture. With offices across the US, Dublin, Utrecht, Mexico, and Brazil, we live out our company value of One Team every day—working across borders as one global organization. For Mckensie Grafe, our Global Director of HR, this is what makes Xenon arc so unique: “For me, the most rewarding part of HR at Xenon arc is bringing global talent together as one team. Watching people grow, succeed, and drive meaningful results across borders is what makes this work so energizing." It’s no surprise this global spirit is one of the first things candidates mention when they interview with us. We’re proud to be a company where people from around the world unite as one team—driving impact for our clients, our partners, and each other.

Volatility is nothing new—but today’s pace and complexity demand a more intentional approach to growth. As a result, producers must do more than navigate change—they need smarter ways to serve every customer, create lasting value, and scale sustainably. Xenon arc is meeting that challenge head-on with digitally powered distribution models. For Brandon Webb, President of our newly launched XaSolutions, it goes beyond creating wins for customers. “XaSolutions is a powerful platform that bridges innovation and technical B2B sales. In addition to growing a team rooted in culture, values, and vision, we're rethinking the way to market and helping customers unlock new growth and agility.” Because we’re purpose-built for complex markets, we know how to turn fragmentation into a competitive advantage—and we do it every day.

Historical patterns are always helpful, but these days they’re less reliable due to a variety of global factors. Demand shifts faster. Disruptions are harder to isolate. And that means manufacturers have to account for more variability when planning than ever before. For CFO Chris Hynes, the solution isn’t to wait out uncertainty—it’s to invest in the ability to respond. “Long-term success in the materials industry will belong to companies that adapt quickly and scale with intent. At Xenon arc, we’re setting the pace through operational and financial excellence—shaping what a future-forward, resilient, and responsive supply chain should look like.” That mindset guides how we prioritize growth. Every investment—whether in systems, service models, or partnerships—is evaluated for its ability to flex, scale, and hold up under pressure. Resilience isn’t about reacting better. It’s about being ready, by design.

The challenges facing the materials industry are real-time and high-impact. Producers are navigating fragmented demand, margin pressure, and evolving customer expectations—often all within a single sales cycle. For CEO Mick Slattery, this environment demands more than adaptation. It also requires leadership that turns volatility into opportunity. “At Xenon arc, we’re going well beyond thinking about where the industry’s headed—we’re leading the way. It’s our mindset. We leverage our innovative approach, our technology, and most importantly, our team to transform the way producers go to market.” That mindset shapes how we help producers evolve—translating strategic ambition into operational reality. From digital enablement to market-specific service design, we build the capabilities that move with the customer and keep producers aligned with the markets that matter most.

The complexity facing today’s industrial producers is structural as well as operational. Markets are more fragmented, expectations more immediate, and the margin for misalignment is shrinking. To Executive Vice President and Chief Strategy Officer Mica Zuniga, that means go-to-market strategy can’t be reactive or piecemeal. It has to be re-architected. “Xenon arc’s unique and paradigm-shifting model is changing how producers think about their non-traditional customers, markets, and activities—helping them create and extract more value across their entire customer and product portfolio.” Our work with producers starts by mapping complexity—then building integrated commercial platforms that evolve with the market and create clarity where others see fragmentation to serve every customer, no matter how complex their needs.

Not everything that drives growth makes noise. As McKinsey points out, it’s often the quiet, strategic moves that make the biggest impact. This piece hit home for us—especially the focus on reshaping value, scaling smarter, and building with intention. These aren’t just big-company strategies. They’re the kinds of shifts that quietly transform entire industries. Worth the read: https://mck.co/4kkHGhL Thanks to Jan Mischke, Chris Bradley, Olivia White, Sven Smit, Dymfke Kuijpers Guillaume Dagorret, Ishaa Sandhu and all of your incredible collaborators.

👏 Big congrats to our own Jen McCarthy, who’s moderating next week’s Société de Chimie Industrielle webinar on the evolution of digital platforms in the chemical industry. We’re proud to see her leading the conversation—tune in to hear insights from Jen and other top experts on what it takes to lead the industry into the digital era.