Senior Copywriter & Content Strategist

• Shape the words that shape experiences, blending copywriting craft with AI-driven strategy to power Zip’s voice across every channel.
• Bridge creativity and structure, building content frameworks and knowledge systems that scale our voice for both humans and AI.
• Remote-first opportunity for U.S.-based employees, with the option to collaborate in person at our Manhattan office.
  
  

Start your adventure with Zip

Zip is hiring a Copywriter & Content Strategist, a writer at heart who thrives on clarity and consistency. This role sits within the Creative team and bridges words with strategy, defining how Zip's products are communicated across every channel while building the narrative frameworks that help our internal AI tools and customer-facing systems speak in Zip's voice.

You'll be both a hands-on copywriter and a strategic enabler of how Zip's voice reaches our diverse audiences. You'll structure knowledge so LLM systems can use it effectively, and create documentation that helps cross-functional teams scale that voice across the business. At the same time, you'll flex your copywriting craft across B2B and B2C touchpoints.

This is a rare opportunity for someone who’s equal parts writer, strategist, and builder, shaping how millions experience Zip through words and AI.

What You’ll Own And Drive

• Scale Zip’s voice: Write and refine the copy that powers Zip’s internal GPT tools and customer-facing AI experiences, ensuring every word reflects our brand voice and delivers clarity, confidence, and consistency.
• Build content frameworks: Develop and maintain the product documentation and structured knowledge sources that fuel LLM systems, making product information accurate, accessible, and ready to scale across teams and tools.
• Enable cross-functional teams: Partner with Product, Marketing, Engineering, and Compliance to ensure AI systems are fueled by the latest, most complete information.
• Deliver core copywriting: Write copy that moves seamlessly between audiences, from merchants and retail partners to everyday consumers
  
  

What You’ll Bring

• 5+ years’ experience in copywriting, UX/product writing, or content strategy, ideally with exposure to fintech, payments, or financial services.
• Experience with structured content, knowledge systems, and AI/LLM usability.
• A deep understanding of voice, tone, and how to adapt language to different channels.
• Familiarity with LLM tools and workflows—prompt design, testing, tuning, and governance.
• Comfort collaborating across Product, Engineering, Legal/Compliance, and Marketing.
• A strategic, systems-driven mindset paired with strong creative instincts.
  
  

What You’ll Get In Return

Zip is a place where you’ll get out what you put in. The newness of our sector means we need to move at pace and embrace change, and our promise to you when you join the team is that you’ll feel empowered and trusted to make big things happen quickly.

We want you to feel welcome and as though you have the support to be yourself, and care for yourself at work. Because it’s important to us that you make the most of the opportunities you’ll get to grow your skills and your career, and be surrounded by smart, friendly people and leaders that have your back.

We think these are just some of the best things about being a Zipster. We will also offer you:

• Flexible working culture
• Incentive programs
• 20 days PTO every year
• Generous paid parental leave
• Leading family support policies
• 100% employer covered insurance
• Beautiful Union Square office with a casual dress code
• Learning and wellness subscription stipend
• Company-sponsored 401k match
  
  

Zip is committed to a straightforward and transparent pay structure. The actual base salary will be determined by various individualized factors, including job-related knowledge, skills, experience, location, internal equity, as well as other objective business considerations.

The annual base Pay Range for this position is $116,000 - 135,000. This range reflects our US national compensation (USN). Additional premium percentages may apply based on our tiered premium strategy.

Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits.

If hired, employees will be in an 'at-will position' and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centered products.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

I acknowledge by clicking "Submit Application", that the information provided is true and correct. I also understand that any willful dishonesty may render for refusal of this application or immediate termination of employment. By providing your information, you acknowledge that you have read our Zip Applicant and Candidate Privacy Notice and authorize Zip to process your data subject to those terms.

Zip participates in the federal government’s E-Verify program

Before you apply, give Zip a try -> rebrand.ly/check-zip-out