Customer Experience: 6 Essential Foundations for Lasting Loyalty
With Sam Stern
Liked by 2,838 users
Duration: 50m
Skill level: Beginner
Released: 3/3/2025
Course details
Even if you're just getting started in customer experience, you probably already know where your organization’s experience isn't measuring up. Those shortcomings often happen because you lack simple, repeatable techniques for consistently designing and delivering great experiences. In this course, join Sam Stern, a senior manager of customer experience at LinkedIn, as he shares six easy-to-apply techniques for improving customer experiences. Develop your tool kit for making experiences that truly stand out by attending to wait time, using plain language, setting clear expectations, building trust, closing loops, and apologizing gracefully.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Share as image online to demonstrate your skill
Meet the instructor
Learner reviews
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AJAY V
AJAY V
Aeronautical Engineer with 12+ years of Design Experience in Commercial Aircraft Interiors
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Stanley Cayo
Stanley Cayo
Costumer Sales Support |Sales Team Support| Account Management| SAP| Cloud 4 Customer|
Contents
What’s included
- Learn on the go Access on tablet and phone
- Stay up to date Continuing Education Units
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