From the course: Customer Service: How to Deliver Support Across Languages
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Build rapport across languages
From the course: Customer Service: How to Deliver Support Across Languages
Build rapport across languages
- The best customer support experiences happen when we build rapport across languages. Here are some tips to help you foster connection with customers. Tone and enthusiasm are universally understood. You can create connection by smiling with your voice, laughing when appropriate, and putting your voice on a roller coaster, going up and down, talking faster and slower, and even lowering your voice. You use vocal variety naturally with your family and friends. Apply the same energy to customer conversations and create rapport easier. Research the communication styles of the cultures you interact with to understand their preferences better. You can then tailor your communication approach accordingly. I facilitated a virtual workshop for a company in North Africa. I spent a lot of time online learning about expressions, examples, and words I use regularly that would confuse my audience. There were stories I couldn't…
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