From the course: Customer Service: How to Deliver Support Across Languages
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When you have difficulty pronouncing names
From the course: Customer Service: How to Deliver Support Across Languages
When you have difficulty pronouncing names
- A couple of months ago, my client introduced me to the company's receptionist. Her name was MaShayla and my mind processed her name as Shayla. A few hours later, when I stepped out of my workshop to locate the restroom, I stopped by the front desk and asked "Shayla, can you point me to the restroom?" She politely, but firmly reminded me, "It's MaShayla." I apologized, "I'm sorry, MaShayla. You deserve to have me listen and repeat your name correctly." I made a mistake. I owned it, corrected it, and moved on. That's exactly what I want you to do. If you mispronounce your customer's name, here are a few things you can say. "I apologize if I mispronounced your name, but could you please help me understand how to pronounce it correctly?" "I want to be sure I address you correctly. May I ask for your name's pronunciation?" "I am sorry if I have not pronounced your name correctly. Please tell me the correct…
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