From the course: Digital Transformation Tips

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Implementing AI solutions for business success

Implementing AI solutions for business success

From the course: Digital Transformation Tips

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Implementing AI solutions for business success

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- [Narrator] AI's growing presence in business is bringing innovation, but it's also raising important ethical questions. While AI can boost productivity, customer service, and efficiency, its use also raises concerns about privacy, bias, and transparency. Let's look at where AI is already working well in business, then dive into some of the ethical considerations that need attention for successful, responsible implementation. Now, AI offers tangible benefits in various areas. For example, customer service bots, discussed in the previous video, respond quickly to questions and often improve the customer experience. Predictive analytics and RPA are also creating efficiencies across departments. In HR, for instance, AI helps screen resumes faster, and in marketing, it customizes ads based on browsing history to make messaging more relevant. But AI's effectiveness depends on how it's used and who it serves. While tools like chatbots streamline customer support, they may miss the nuance…

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