From the course: Effectively Leading Digital Transformation
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Modeling behaviors
From the course: Effectively Leading Digital Transformation
Modeling behaviors
- [Narrator] I think that one of the most powerful ways of overcoming resistance to transformation is to show that the leadership of the organization is 100% behind the transition, and the most effective way of that is for the leadership to actively participate and to model the behaviors and methods that they're expecting their employees to use. I mean, seriously, if management is telling people that they have to make changes but refuse to change the way they themselves are working, why would anyone listen to them? What's good for the goose is good for the gander. Now, I've seen this play out both positively and negatively. On the plus side, I once worked on the implementation of an enterprise-wide social platform. It was a good product, but it wasn't getting a whole lot of traction in the organization. Then the CIO started to use it and he instructed his direct reports to use it as well. Suddenly, it became the…
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