From the course: Launch a Bug Bounty Program
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Effectively managing the communication with researchers
From the course: Launch a Bug Bounty Program
Effectively managing the communication with researchers
- [Instructor] Communication is the soul of any bug bounty program. It not only keeps researcher engaged, but also ensures a transparent and collaborative environment. Let's explore some effective strategies for managing communication with researchers. First, you need to clearly establish expectations. This includes a clear communication channel through which researchers can submit vulnerability reports and receive updates. This could be an email, a form submission page, or other specific methods such as a messaging platform. Another crucial part of communication is service-level agreements, also known as SLAs. Be sure to set expectations about the response time for triaging, acknowledging, and fixing reported issues. It is also important to establish realistic, but prompt response SLAs to maintain researchers' interest and confidence. The last part of managing communication is to provide regular updates on the status of reported vulnerabilities. This could be an automated status…
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