1,312Results for "Customer Experience"
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The 10 Pillars of Customer Experience38m
The 10 Pillars of Customer Experience
By: Brad Cleveland
Course
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Customer Experience (CX) Foundations46m
Customer Experience (CX) Foundations
By: Jeannie Walters
Course
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Customer Experience: Journey Mapping50m
Customer Experience: Journey Mapping
By: Jeannie Walters
Course
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How to Create Great Customer Experiences35m
How to Create Great Customer Experiences
By: Sam Stern
Course
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Design Thinking: Customer Experience34m
Design Thinking: Customer Experience
By: Geoffrey Schwartz and frog
Course
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What is customer experience?3m
What is customer experience?
From: Creating a Positive Customer Experience
Video
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Customer Experience Strategy: Build a Customer-Centric Culture42m
Customer Experience Strategy: Build a Customer-Centric Culture
By: Sam Stern
Course
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Defining customer experience roles and responsibilities3m
Defining customer experience roles and responsibilities
From: Creating a Positive Customer Experience
Video
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Championing the Customer in Everything You Do19m
Championing the Customer in Everything You Do
By: Brad Cleveland
Course
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Establish a broad understanding of customer experience3m
Establish a broad understanding of customer experience
From: Customer Experience Leadership
Video
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What is customer experience3m
What is customer experience
From: The 10 Pillars of Customer Experience
Video
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Customer Experience: 6 Essential Foundations for Lasting Loyalty50m
Customer Experience: 6 Essential Foundations for Lasting Loyalty
By: Sam Stern
Course
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Strategic Execution and Business Impact for Senior Executives4h 33m
Strategic Execution and Business Impact for Senior Executives
Learning Path
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Customer Service: Managing Customer Feedback55m
Customer Service: Managing Customer Feedback
By: Brad Cleveland
Course
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Segment and target customers2m
Segment and target customers
From: Using Data to Create a Better Customer Experience
Video
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The four components of customer experience56s
The four components of customer experience
From: Design Thinking: Customer Experience
Video
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Tips on using AI to enhance the customer experience4m
Tips on using AI to enhance the customer experience
From: IT Service Desk: Customer Service Fundamentals with AI
Video
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Learning Design Thinking: Lead Change in Your Organization2h 16m
Learning Design Thinking: Lead Change in Your Organization
By: Turi McKinley
Course
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A Design Thinking Approach to Putting the Customer First27m
A Design Thinking Approach to Putting the Customer First
By: Big Think
Course
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Clarifying customer experience (CX)2m
Clarifying customer experience (CX)
From: Customer Experience (CX) Foundations
Video
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Business analysis in a customer experience3m
Business analysis in a customer experience
From: Introduction to Business Analysis
Video
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Listening to customers3m
Listening to customers
From: Creating a Positive Customer Experience
Video
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Understanding how internal systems impact customer experience2m
Understanding how internal systems impact customer experience
From: Creating a Positive Customer Experience
Video
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Defining a customer persona2m
Defining a customer persona
From: Journey Mapping: Case Study in Action
Video
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Understanding customer expectations3m
Understanding customer expectations
From: Creating a Positive Customer Experience
Video
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Customer Service Mastery: Delight Every Customer2h 11m
Customer Service Mastery: Delight Every Customer
By: Chris Croft
Course
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Creating a customer experience mission statement4m
Creating a customer experience mission statement
From: Creating a Positive Customer Experience
Video
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Customer experience as a way to do business2m
Customer experience as a way to do business
From: Customer Experience (CX) Foundations
Video
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Barriers to excellent customer service3m
Barriers to excellent customer service
From: Providing Legendary Customer Service
Video
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Customer Service Fundamentals for Hospitality55m
Customer Service Fundamentals for Hospitality
By: Sara Odorisio and CRFT Productions
Course
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Customer experience takes discipline2m
Customer experience takes discipline
From: Creating a Positive Customer Experience
Video
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Assess and measure the ROI of AI on customer experience3m
Assess and measure the ROI of AI on customer experience
From: Using AI for Customer Service Managers
Video
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The voice of the customer2m
The voice of the customer
From: Six Sigma Foundations: Applying Design for Six Sigma
Video
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Customer Experience: Service Blueprinting32m
Customer Experience: Service Blueprinting
By: Jeannie Walters
Course
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Six Techniques to Build Rapport with Customers Virtually20m
Six Techniques to Build Rapport with Customers Virtually
By: Madecraft and Sana Farooq
Course
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What is a customer experience technology stack?1m
What is a customer experience technology stack?
From: Build Your CX Technology Stack
Video
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CX Operations: Developing a Customer-Centric Operating Model52m
CX Operations: Developing a Customer-Centric Operating Model
By: Jeannie Walters
Course
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Discover the power of customer experience management (CXM)2m
Discover the power of customer experience management (CXM)
From: The CX Value Chain: Linking Customer Experience to Business Outcomes
Video
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Envisioning the ideal customer experience3m
Envisioning the ideal customer experience
From: Creating a Positive Customer Experience
Video
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Business Leadership, Social Change, and Movements1h 7m
Business Leadership, Social Change, and Movements
By: Leslie Crutchfield
Course
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Thomas A. Stewart and Patricia O'Connell on Designing and Delivering Great Customer Experience31m
Thomas A. Stewart and Patricia O'Connell on Designing and Delivering Great Customer Experience
By: Thomas Stewart and Patricia O'Connell
Course
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Cloud migration in customer terms1m
Cloud migration in customer terms
From: Presenting Cloud Migration Benefits to the C-Suite
Video
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Defining customer experience success for your business3m
Defining customer experience success for your business
From: Customer Experience (CX) Foundations
Video