How AI is transforming the contact center into a strategic nerve center

Our recent blog outlines seven essentials for deploying AI Agents that empower agents with intelligent, embedded, and trustworthy AI support – turning complexity into confidence. Organizations implementing these strategies are seeing measurable improvements in CSAT, reduced AHT, higher FCR, and lower agent churn while transforming every interaction into an opportunity to deliver value. Read the full insights: https://lnkd.in/d4hJqgcZ #AI #ContactCenter #CustomerExperience #AIAgent #DigitalTransformation #CX #CustomerService #AISupport #WorkforceEmpowerment #AIInnovation #BusinessStrategy #KnowledgeManagement #FirstContactResolution #AgentProductivity #CallDeflection #CustomerSatisfaction #eGain

Zendesk Unveils Powerful New AI Capabilities within the Resolution Platform to Accelerate Service at Scale https://lnkd.in/dnaziYhA #AIinnovation #contactcenter #customerexperience #Customerinteractions #deeperinsights #KnowledgeConnector #martech360 #news

Dialpad launches Agentic AI Platform, empowering autonomous agents to resolve customer issues end-to-end. “Instead of using AI to deflect customers, we’re using it to solve their problems,” said Craig Walker, CEO of Dialpad. Read the full news: https://lnkd.in/dfKkTjkp #Dialpad #AgenticAI #AICX #CustomerService #CommunicationsAI #TechIntelPro

Today marks the debut of Conduit AI, a solution designed to transform support & sales operations by reducing costs and increasing conversions with AI-driven automation. What this could mean: • Smarter conversational agents for customer queries • Seamless handovers between bots & human agents • Personalized upsell & cross-sell flows • Data-driven decision support for sales teams If Conduit AI delivers, it could be a game changer for customer experience & ROI in enterprise settings. Read more: Conduit AI Launches Today: Promising to Cut Costs and Drive Conversions Across Support and Sales https://lnkd.in/eEKmB5Vv #MisfitGeekNews #MisfitGeekAI #TechBusiness #AI #AIDevelopment

Zendesk unveils AI advancements including Voice AI Agents and Admin Copilot, enhancing service efficiency and insights for customers and employees - https://lnkd.in/gkAtGSgX "Today's customers want more than just quick responses – they expect issues fully resolved," said Tom Eggemeier, Zendesk CEO. #AI #CustomerService #Zendesk #ContactCenter #EmployeeService #TechIntelPro

I just read this piece by my colleague Adam Gottfried, and it perfectly captures what we're seeing in the market right now... There’s a huge disconnect between what companies believe about AI and how they’re actually using it: - 9 in 10 CX leaders say AI can improve customer experience. - Only 3 in 10 are doing anything with it. That gap is where the opportunity lives. What stood out most to me is Adam’s take on CX and EX is that when AI helps your employees do their best work, your customers feel it instantly. And when AI makes their jobs harder, your customers feel that too. The truth is, AI’s real value isn’t automation, it’s human optimization. ✅ Freeing employees from repetitive tasks. ✅ Empowering faster, more personal service. ✅ Creating a cycle where better EX drives better CX. As Adam states, “AI should take the robotic tasks out of human jobs, not the humans out of the equation.” The future of CX isn’t about bots or dashboards; it’s about people supported by intelligent systems that make every interaction better. If your CX or IT teams are exploring AI-driven transformation, this one’s worth the read. 👇 https://lnkd.in/g-6JV4ye #AI #CustomerExperience #EmployeeExperience #DigitalTransformation #UPSTACK #CX #EX

In today's digital landscape, chatbots have become essential tools for businesses looking to enhance customer engagement and streamline interactions. Exploring the best free chatbot creator options reveals that even without a significant financial investment, organizations can create smart AI chatbots tailored to their specific needs. With numerous platforms available, users can evaluate which offers the best features and ease of use, their potential to integrate with existing systems, and how well they can be customized to fit various business models. For those interested in diving into this innovative technology, it is essential to identify platforms that allow for flexibility and functionality. These resources empower entrepreneurs and small businesses to harness the power of AI without the burden of high costs. Discover more about the top options for creating chatbots for free at https://lnkd.in/gbYxJF8C @[Messenger Bot](urn:li:organization:37237067)

“The difference between weak and strong AI outcomes could be tens of millions of dollars,” says @Verint CEO Dan Bodner in @CxO_SPICE. Read more #Engage25 insights: https://bit.ly/3KrsaDP #CXAutomation #AI #Verint #CX

AudioCodes is taking a major step forward in enterprise voice innovation with Live Hub AI Agents, expanding automation and intelligence across communication workflows. By merging AI-driven voice assistance with multi-platform integration, AudioCodes is helping organizations streamline customer interactions, reduce complexity, and unlock new productivity opportunities. Our latest analysis explores how this launch positions AudioCodes at the intersection of voice, AI, and workplace automation. Read the full article: https://lnkd.in/g32hZTbw #AudioCodes #AI #VoiceAutomation #Collaboration #HybridWork #TheCollabCollective

The future of customer service is conversational and chatbots are leading the charge. For SMEs, adopting chatbots isn’t just a tech upgrade, it’s a competitive advantage. From 24/7 support to personalized engagement and cost savings, AI chatbots are helping small businesses deliver enterprise-level service. In our latest blog, we explore: ✅ Why chatbots matter for SMEs ✅ The best affordable chatbot tools ✅ How to use bots for sales & marketing ✅ The balance between automation and the human touch Read the full article here: https://lnkd.in/dVBQfc5B #AI #Chatbots #SMEs #CustomerService #DigitalTransformation #Automation #BusinessGrowth