CCMA | Contact Centre Management Association’s Post

How do UK outsourcers ensure they’re able to add extra value to their partnerships? 🌟 Spotlight on Ant Marketing Based in Sheffield, Ant Marketing works with the world’s largest and most diversified food and beverage company as a multi-lingual outsourced customer contact centre partner to provide a dedicated out of hours customer care line. The customer careline handles a variety of calls, including general customer queries, complaints, and urgent risk-to-life situations such as foreign objects found in products or potential allergen contamination. In complex cases, the team gathers specific details like product codes, batch numbers, and other relevant information needed by the client’s manufacturing, marketing, and senior leadership teams.  “This critical data is often collected from emotional customers, requiring a highly empathetic approach.” - Ant Marketing  #ChampioningUKOutsourcing #contactcentres #customercontact